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product FAQs
| Does Cell C offer per second billing? |
Yes. When you make a call, you will be charged for the increment (based on your contract) and then thereafter charged on a per second basis. According to your package specifications, per second billing is offered after one minute, after thirty seconds or from the very first second.
| Cell C agents selling or distributing CST products? |
Cell C sells directly to the customer and does not make use of agents.
| Can I move my CST Business to another site? |
Yes provided you fill out the appropriate application form and get Cell C's approval.
| Can I sell my CST business? |
You have to apply to Cell C for the sale of your business, as Cell C needs to conclude an agreement with the new owner.
| Does the purchase price include VAT? |
All the prices and costs quoted for CST products include Value Added Tax.
All other Product Related Questions
- How do I apply for a CST business?
The application forms and associated documents must be completed in full and submitted to your nearest CST office.
- Does the purchase of a CST Business price include VAT?
All the prices and costs quoted for CST products include Value Added Tax.
- How do I apply for a CST business?
The application forms and associated documents must be completed in full and submitted to your nearest CST office.
- Conditions for the approval of my CST Business application?
The site must be within Cell C network coverage, it cannot be within 500m of another Cell C CST, and the area must be under-serviced.
- What number can I call to get help with my CST Business?
For application queries call 084 0278 or for after-sale queries call 14301 from your Management Chat.
- Where can I get the application form for a CST Business?
Download the form on this site, or contact our CST Hotline to have it faxed to you, or you may visit your nearest CST office.
- Who owns the CST Business container?
Cell C is the owner of the container.
- Will you teach us how to use the CST Business equipment?
We will provide all training when we hand over the equipment.
- What is Faxmail?
Faxmail allows you to receive faxes in your voicemail box and then forward them to a fax machine.
- How do I activate my Friends and Family service?
Dial 142 and follow the voice prompts.
- How much does the Friends and Family service cost?
Loading your Friends and Family numbers for the first time is free. Any change made thereafter to these numbers will cost R3.60 per change on prepaid. Contract holders are entitled to seven free changes per month while subsequent changes in the same month will be charged at R15 per change.
- What is 'lifetime' handset insurance?
Take out a new 24 month activechat or businesschat contract now and get free insurance on your handset.
- Enjoy this free service as long as you stay on an activechat or businesschat contract regardless of contract length.
- This service includes cover for up to R5000 on handsets, as well as SIM replacement costs in the event of theft or loss.
- Terms and conditions apply.
- What does 'lifetime' handset insurance service cover?
Handset insurance:
- Theft, loss and damage
- SIM card in the event of loss or theft
- What excess will I pay for 'lifetime' handset insurance?
1st Claim - R350 (Incl. VAT)
2nd Claim - R650 (Incl.VAT)
3rd Claim - R800 (Incl. VAT) within an 18 month period from the 1st claim.
18 months after the first claim, the excess structure is rest back to R350 (Incl. VAT).
- What is 'lifetime' handset warranty?
Take out a new 24 month activechat or businesschat contract now and get an extended warranty on your standard 1-year manufacturer's warranty.
- Enjoy this free service as long as you stay on an activechat or businesschat contract regardless of contract length.
- Terms and conditions apply.
- What is free 'lifetime' insurance and warranty service?
This offer entails insurance of your cellphone and an extended warranty offered as part of a new 24 month activechat and businesschat contract.
- What does this 'lifetime' insurance and warranty service cover?
Handset insurance:
- Damaged SIM cards
- Unlawful calls made on your cellphone account in case of theft or loss
- Outstanding accounts in the case of retrenchments
- What is NOT covered by this 'lifetime' insurance and warranty service?
Handset warranty:
- Normal wear and tear
- Cosmetics (covers, antennas)
- Accessories (batteries, chargers, personal hands frees)
- Maintenance, repair or replacement of parts due to wear and tear
- Physical abuse
- Liquid damage
- Repairs carried out by any unauthorised person
- A defect arising from negligence, abuse or misuse
- Broken or damaged SIM cards
- What is the cost of this 'lifetime' insurance and warranty service?
This cost is included with standard chatpack rates. There are no extra costs involved.
- Are all cellphones covered on the 'lifetime' insurance and warranty service?
Only cellphones up to a maximum value of R5000 (incl. VAT) are covered.
- Are calls made after my phone was lost covered by the 'lifetime' insurance and warranty service?
The free insurance only covers the handset and SIM card replacement. Any calls made are not covered. Please ensure that you suspend your line as soon as possible.
- Can replacement phones be different models on the 'lifetime' insurance and warranty service?
Handsets will be replaced with equipment of similar specification, value and availability at the time of meeting the claim.
