FAQ

product FAQs

Does Cell C offer per second billing?

Yes. When you make a call, you will be charged for the increment (based on your contract) and then thereafter charged on a per second basis. According to your package specifications, per second billing is offered after one minute, after thirty seconds or from the very first second.

Cell C agents selling or distributing CST products?

Cell C sells directly to the customer and does not make use of agents.

Can I move my CST Business to another site?

Yes provided you fill out the appropriate application form and get Cell C's approval.

Can I sell my CST business?

You have to apply to Cell C for the sale of your business, as Cell C needs to conclude an agreement with the new owner.

Does the purchase price include VAT?

All the prices and costs quoted for CST products include Value Added Tax.

All other Product Related Questions

  • How do I apply for a CST business?

The application forms and associated documents must be completed in full and submitted to your nearest CST office.

  • Does the purchase of a CST Business price include VAT?

All the prices and costs quoted for CST products include Value Added Tax.

  • How do I apply for a CST business?

The application forms and associated documents must be completed in full and submitted to your nearest CST office.

  • Conditions for the approval of my CST Business application?

The site must be within Cell C network coverage, it cannot be within 500m of another Cell C CST, and the area must be under-serviced.

  • What number can I call to get help with my CST Business?

For application queries call 084 0278 or for after-sale queries call 14301 from your Management Chat.

  • Where can I get the application form for a CST Business?

Download the form on this site, or contact our CST Hotline to have it faxed to you, or you may visit your nearest CST office.

  • Who owns the CST Business container?

Cell C is the owner of the container.

  • Will you teach us how to use the CST Business equipment?

We will provide all training when we hand over the equipment.

  • What is Faxmail?

Faxmail allows you to receive faxes in your voicemail box and then forward them to a fax machine.

  • How do I activate my Friends and Family service?

Dial 142 and follow the voice prompts.

  • How much does the Friends and Family service cost?

Loading your Friends and Family numbers for the first time is free. Any change made thereafter to these numbers will cost R3.60 per change on prepaid. Contract holders are entitled to seven free changes per month while subsequent changes in the same month will be charged at R15 per change.


Need Help?