FAQ

Lost your SIM card? Swap it for a new one

If your SIM card has been lost, stolen or damaged, you can simply purchase a new Cell C starter pack from participating outlets and follow these easy steps: 

  1. Buy a Cell C Starter Pack, but do not RICA
  2. Dial 084 140 from a landline or any other cellphone and have the following information ready:

    ID number
    3 frequently dialled numbers
    Last recharge information
    New SIM card serial number
     
  3. Wait 24 hours before inserting the new SIM card into your cellphone

Need Help?