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Welcome to the future of broadband with C-Fibre

Cell C has partnered up with various Fibre Network Operators in the market providing fibre on the open access network model.

Fibre is a next generation broadband technology that introduces super-fast speeds and a high capacity network with flexibility, reliability and stability like you have never seen before. With super-fast speeds starting from 10Mbps up to 1Gbps, this by far exceeds speeds achievable on legacy ADSL or 3G services.


experience the difference

Select your file size and ADSL speed to compare your current internet experience with what you would experience on fibre.

  • C-Fibre
C-FIBRE | Download Time
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  1. What is Fibre?

    Fibre is a next generation broadband technology that uses optic fibre and introduces super-fast data transmission speeds and a high capacity network with flexibility, reliability and stability in the quality of service provided like you have never seen before. Cell C Fibre to the Home (FTTH) service, known as C-Fibre offers super-fast speeds starting from 10Mbps up to 1Gbps, this by far exceeds speeds achievable on legacy ADSL or 3G services.

  2. Is Cell C rolling out its own fibre network?

    No, Cell C has partnered up with various Fibre Network Operators (FNO), in the market providing fibre, on an open access network.

  3. What is an open access network?

    This is where an operator builds a fibre network in a specific area and allows multiple ISP's (Internet Service Providers) or SP (Service Providers) to sell fibre services over its network. An open access network removes the need for multiple operators to build duplicate network infrastructure in the same area and opens up the market to competition by allowing various ISP's to provide competitively priced fibre service to the market.

  4. Who is eligible to sign up for C-Fibre?

    This offering is available to both new and existing Cell C customers that fall within the C-Fibre coverage areas.

  5. In which areas is the C-Fibre service available?

    Cell C has partnered up with various fibre network operators (FNO) in the market to bring C-Fibre to the top three metros in South Africa. The current Cell C FNO partners are:

    • Vumatel - Available in Johannesburg, Cape Town and Durban
    • FrogFoot - Available in Johannesburg, Cape Town and Durban
    • Open Serve - Available in Gauteng, KZN, Western Cape, Eastern Cape, Free State, Northern Cape, Limpopo and Mpumalanga
    • Mitsol - Available in Durban
    Check for C-Fibre coverage which can be accessed at https://www.cellc.co.za/cellc/coverage-map.
  6. What happens if I have two different fibre network operators providing fibre coverage in my area?

    There may be an overlap of fibre network operator coverage in some areas. In the areas where this occurs, Cell C will prioritise the online coverage map of the preferred partner network and offer their respective tariff plans. Should a subscriber opt to sign up with the other network in overlapping coverage areas Cell C will still be able to assist with the order through the respective channel agent.

  7. Where can I sign up for C-Fibre to get connected?

    You can sign up for C-Fibre through the following channels:

    • Buy C-Fibre online, right here, start by first checking your coverage.
    • Cell C field sales team which can be reached on email at myfibre@cellc.co.za;
    • Cell C Telesales team which you can contact on 084 145 or on email at fibredirect@cellc.co.za;
    • Selected Cell C stores which are;

      CELL C STORES WITHIN OPEN SERVE' FIBRE FOOTPRINT*
      Gauteng Stores Western Cape Stores
      Cell C Centurion Mall Cell C Golden Acre Shopping Centre
      Cell C Carlswald Lifestyle Shopping Centre Cell C Zevenwacht Mall
      Cell C Centurion Mall Bayside Cell C Western Cape Regional Office
      Cell C Hatfield Plaza Cell C Blue Route Mall
      Cell C Kolonnade Centre Cell C Cavendish Square
      Cell C The Mall @ Reds Cell C Garden Route Mall
      Cell C Boulders Shopping Centre Cell C Howard Centre
      Cell C Woodlands Boulevard Cell C Longbeach Mall
      Cell C The Grove Mall Cell C Somerset Mall
      Cell C Olympus Village Cell C V&A Waterfront
      Cell C Menlyn Park Shopping Centre Cell C Canal Walk Shopping Centre
      Cell C Menlyn Maine Data Store Cell C CapeGate Shopping Centre
      Cell C Irene Cell C Kenilworth Centre
      KZN Stores Cell C Grand Parade Centre
      Cell C Liberty Midlands Mall Cell C Paarl Mall
      Cell C Shelly Centre Cell C Connect Centre - Tyger Valley Centre
      Cell C Ballito Lifestyle Centre Cell C Tyger Valley Centre
      Cell C Gateway Theatre of Shopping Cell C George
      Cell C La Lucia Mall Cell C Knysna Mall
      Cell C Pinecrest Centre Cell C Mainstream Shopping Mall
      Cell C Hillcrest Corner Shopping Centre Cell C Soneike
      Cell C Victoria Road Shopping Centre Eastern Cape Stores
      Cell C Watercrest Mall Cell C Greenacres Shopping Centre
      Cell C Westwood Mall Cell C Port Elizabeth Regional Office
      Northern Cape Stores Cell C The Bridge At Greenacres
      Cell C New Park Centre Cell C Vincent Park
      Cell C North Cape Mall Cell C Walmer Park Shopping Centre
      Free State Stores Cell C Baywest Mall
      Cell C Bloemfontein Regional Office Cell C Hemingways Mall
      Cell C Loch Logan Waterfront Cell C Summerstrand Village
      Cell C Mimosa Mall Limpopo Stores
      Cell C Preller Square Cell C Mall of the North
      Cell C Bloemfontein Regional Office Mpumalanga Stores
      Cell C Ilanga Mall
      CELL C STORES WITHIN VUMATEL' FIBRE FOOTPRINT*
      Gauteng Stores
      Cell C Norwood Mall Cell C Northgate Shopping Centre
      Cell C Rosebank Mall Cell C Woodmead Retail Park
      Cell C Sandton City Cell C Connect Centre - Waterfall Campus
      Cell C Clearwater Mall Cell C Killarney Mall
      Cell C Cresta Shopping Centre Cell C Menlyn Park Shopping Centre
      Cell C Campus Square Cell C Menlyn Maine Data Store
      Cell C Dainfern Square Cell C The Grove Mall
      Cell C Mall of Africa Cell C Brooklyn Mall

      *NB: There may be an overlap of fibre network operator coverage in some areas. In the areas where this occurs, Cell C will prioritise the online coverage map of the preferred partner network and offer their respective tariff plans. Should a subscriber opt to sign up with the other network in overlapping coverage areas Cell C will still be able to assist with the order through the respective channel agent.

      An order will be placed by Cell C on behalf of the customer directly with the FNO to have a fibre line installed from the boundary wall to the customer's home and a CPE (Customer Premise Equipment) installed in the customers premises first, after which the C-Fibre service will be activated by Cell C once the fibre installation to the home is finalised.

  8. How much does C-Fibre cost and is the price inclusive of data and line rental?

    The below C-Fibre tariff plans are applicable on the Fibre Network Operator's respective coverage areas. The C-Fibre pricing is inclusive of data and the line rental costs and will be billed by Cell C on a month to month basis.

    Table 1: C-Fibre Symmetrical Tariff Plans
    C-Fibre Tariff Plan Vumatel (Incl. VAT) FrogFoot (Incl. VAT) Mitsol (Incl. VAT)
    C-Fibre 5Mbps/5Mbps - - R 699
    C-Fibre 10Mbps/10Mbps - R 749 R 749
    C-Fibre 20Mbps/20Mbps R 899 R 799 R 799
    C-Fibre 50Mbps/50Mbps R 1 099 R 899 R 899
    C-Fibre 100Mbps/100Mbps R 1 499 R 999 R 999

    Table 2: C-Fibre Asymmetrical Tariff Plans
    C-Fibre Price Plan Vumatel Network(Incl. VAT) Open Serve Network(Incl. VAT)
    C-Fibre 4Mbps/1Mbps R 699 -
    C-Fibre 10Mbps/5Mbps - R 999
    C-Fibre 20Mbps/2Mbps R 849 -
    C-Fibre 20Mbps/10Mbps - R 1,099
    C-Fibre 40Mbps/20Mbps - R 1,499
    C-Fibre 50Mbps/5Mbps R 1, 049 -
    C-Fibre 100Mbps/10Mbps R 1, 299 -
    C-Fibre 100Mbps/50Mbps - R 1,699
  9. Does the C-Fibre service have a fair usage policy or soft cap?

    No, C-Fibre offers you an unlimited, unshaped and unrestricted service, with no caps on usage or throttled data speeds.

  10. How long is the C-Fibre contract valid for?

    C-Fibre is offered on a month to month duration.

  11. Do I pay for the installation and connection fee when signing up with Cell C?

    • Each Fibre Network Operator charges an applicable once-off installation and/or connection fee which is payable after the fibre line has been installed to the home. (Installation means the physical installation of the fibre line and CPE to your premises, and includes all physical work and materials required).
    • The good news is that customers that sign up for C-Fibre enjoy the benefit of having these costs subsidised 100% for them by Cell C, meaning that a customer will never go out of pocket trying to settle the costs directly to get a fibre line installed.
    • Please note that payment of your installation fee will be at a flat rate and Cell C will only make provision for payment at the stipulated flat rate for the installation of your fibre line. Certain FNO's may charge more than this flat rate, and you will be advised of this upon application for C-Fibre. You will be responsible for any amount over and above the flat rate for installation of the fibre line. Please note that installations on the Open Serve network are limited to 8 metres, the customer will be liable for any installation over 8 metres at a rate of R 182.40 per linear metre.
    • Customers signing up for C-Fibre will also receive the following inclusive value added services:
      • Wi-Fi Router with LTE Failover - Valued at R 1,699 (including VAT) will be subsidised by Cell C subject to a pro-rata clawback* in the event of an early cancellation of your contract, i.e. before a 24 month period expired;
      • Installation starting from R 1, 710 (including VAT) - please note that this value will vary depending on the fibre network and will be subsidised by Cell C subject to a pro-rata clawback* in the event of an early cancellation of your contract, i.e. before a 24 month period expired.
      • Free installation is limited to the Standard Installation provided by Vumatel, OpenServe, Frogfoot and Mitsol. Any additional installation requirements outside of the Standard Installation will be for the customer account.
      • Connection Fee starting from R 570 inclusive VAT - please note that this value will vary depending on the fibre network and will be subsidised by Cell C subject to a pro-rata clawback* in the event of an early cancellation of your contract, i.e. before a 24 month period expired. Further note that Mitsol does not charge a connection fee on their network;
      • FREE 1GB LTE Mobile Data Per Month For 12 months - Valued at R 828 (including VAT) will be subsidised by Cell C with no applicable clawback on cancellation;
      • FREE Personalised Device Set-up.

    *NB: The 24 months pro-rata shall apply to the installation, connection and Wi-Fi router cost and the customer will be liable for the outstanding pro-rated amount should they decide to cancel the contract within 24 months from service activation date.

  12. Do I need to sign-up for a voice line as well to get connected to C-Fibre?

    No, unlike ADSL you will not be required to sign-up for a voice line as a pre-requisite to get access to C-Fibre.

  13. How is the Wi-Fi Router ordered?

    • The Wi-Fi Router will automatically be linked to the C-Fibre tariff plan when selected on the online portal and there will be no need for you to order for the Wi-Fi router separately when placing your order online.
    • The Wi-Fi Router will be shipped to the customer by RAM couriers as soon as the order is received by the warehouse.
    • There will be no requirement for the agent to provide the customer with the Wi-Fi Router instore once the order is successfully captured as these will be couriered directly to the customer.
  14. How long does it take to have my Fibre line installed and connected after placing my order with Cell C?

    The turnaround times are dependent on the fibre network operator servicing your area. Time to install and get connected will vary between 7 working days and up-to 6 weeks for areas that are active or fibre rollout is in progress.

  15. How do I follow-up on the Fibre line installation progress?

    You can call 084 14 Fibre (34273) or email cfibresupport@cellc.co.za.

  16. Who owns the ONT (optical network terminal) or CPE (customer premise equipment) box that sits in your home?

    The Fibre Network Operator (FNO) owns it.

  17. How do I connect to the internet?

    You can call 084 14 Fibre (34273) or email cfibresupport@cellc.co.za to get connected to the internet as soon as the FNO installs the CPE in your home. The CPE only connects the customer to the fibre operator's fibre network. You will have received a Wi-Fi router which you will need to connect to the FNO CPE via the Ethernet port and Cell C will get you connected to the internet.

  18. What will the penalties be if a C-Fibre customer cancels?

    • A C-Fibre customer is required to submit a cancellation notice equivalent to 1 (one) calendar months' should they wish to terminate their C-Fibre service.
    • Should the customer decide to terminate the C-Fibre service within the first 24 (twenty four) month period after initial activation thereof, they will be liable for the costs incurred by Cell C in order to provide C-Fibre, of which costs include:
      • the installation fee (pro-rated); and/or
      • the connection fee (pro-rated); and/or
      • the cost of the Wi-Fi router (pro-rated).
    • In this instance and upon receipt of the written notice of cancellation, the exact costs of the above will be provided to the customer in writing. An estimate of these costs can, upon request, be provided to the customer. The following billing considerations shall apply with regards to suspension / cancellations / termination / reconnection of the C-Fibre service:
      • Should the customer provide Cell C with the required 1 (one) calendar months' notice then the customer shall be billed for a full calendar month period for the month in which his services terminate.
    • Should you fail to pay the invoice, Cell C shall suspend your C-Fibre service until such time as payment is made. The maximum period allowed on the suspension of your C-Fibre service is equivalent to a calendar month, after which the C-Fibre service will be permanently deactivated and terminated.
    • Should the C-Fibre service be terminated and at a future date you request for the service to be reconnected, you will be liable for a reconnection fee and you will also be required to first settle any outstanding amounts owing to Cell C prior to the service being re-connected.
  19. Can I use my own Wi-Fi router?

    Yes, if you already have an existing Wi-Fi router this can be used instead if preferred. However it is recommended that your Wi-Fi router supports the following features to get the optimal performance on fibre:

    • Support for Wi-Fi (802.11 b/g/n and 802.11 ac)
    • Minimum Wi-Fi AC speed support of up to 1200Mbps
    • Dual band support on 2.4GHz and 5GHz Wi-Fi bands
    • Gigabit Ethernet WAN Port
    • Gigabit Ethernet LAN Ports
    • VLAN configuration
    • Supports TR 069
    • Supports auto configuration
    • Supports both MAC and PPPOE authentication
    • USB 3.0 Port (optional for LTE/LTE-A failover support)
  20. What is the make and model of the Wi-Fi router?

    Cell C RTL0030VW Wi-Fi Router

  21. What are the specifications of the Wi-Fi router?

    • Wi-Fi (802.11 a/b/g/n) - supports up to 365Mbps Wi-Fi rate
    • Wi-Fi (802.11 ac) - supports up to 867Mbps Wi-Fi rate
    • Dual band support on the 2.4GHz and 5Ghz Wi-Fi bands
    • Connects up to 32 users
    • 1 X Gigabit WAN port
    • 1 X Gigabit LAN port
    • 1 X RJ11 SIP port
    • Mini SIM slot
    • Internal antenna
    • USB 2.0 port
    • Web based administration and TR 069 support
    • LTE DL 300Mbps/UL 50Mbps
    • WCDMA DL 42Mbps/UL 5.76Mbps
    • Bands: FDD_LTE: B1/B3/B7/B8/B20, TDD LTE: B38 and WCDMA: B1/B8
  22. Does the Wi-Fi router have a warranty?

    Yes, the Wi-Fi router carries a 1 year warranty.

  23. What happens if the Wi-Fi router is faulty or is an OBF (out of box failure)?

    The customer will be required to contact Cell C dedicated fibre support call centre on:

    • 084 14 FIBRE (34273);
    • Email cfibresupport@cellc.co.za to arrange for a technician to swap out and collect the faulty or OBF Wi-Fi router.

    An out of box failure (OBF) should be returned within 7 days after purchase to be eligible for a swop out.

  24. How are cancellation requests, upgrade / downgrade requests and support queries for C-Fibre handled?

    The customer can contact Cell C with regards to cancellations, upgrades/downgrades or support related queries on;

    • 084 14 FIBRE (34273);
      • Mon-Fri 7:00 - 19:00
      • Sat 8:00 - 13:00
      • After Hour Calls: All calls will be redirected to the exclusive help desk for any assistance
    • Or email cfibresupport@cellc.co.za.

    Cell C will run a diagnosis test for support related queries and report the issue to the Fibre Network Operator (FNO).

THREE MONTHS FREE C-FIBRE PROMOTION TERMS AND CONDITIONS

  1. It is important that you understand and agree to these Terms and Conditions in order to make use of the Three Months Free C-Fibre Promotion (the "Promotion"). Customers signing up for C-Fibre during the Promotional Period will receive the first three months' subscription for free.
  2. All standard Terms and Conditions of Cell C (Pty) Ltd and Cell C Service Provider Company (Pty) Ltd apply.
  3. Cell C's C-Fibre Terms and Conditions also applies to the Promotion.
  4. The Promotion will run from 12 July 2017 to 30 September 2017 (the "Promotional Period").
  5. The Promotion is available to new residential customers that sign up for C-Fibre during the Promotional Period and the Promotion only applies to residential premises.
  6. The Promotion will only be applied once per new fibre line application. This means that should a customer apply more than once for a fibre line to the same residential address, the Promotion will only apply to the first application.
  7. The Promotion is valid across the Open Serve, Vumatel, FrogFoot and Mitsol fibre networks.
  8. Customers signing up for C-Fibre will also receive the following inclusive value added services:
    1. Wi-Fi Router with LTE Failover - Valued at R 1,699 (including VAT) will be subsidised by Cell C subject to a pro-rata clawback* in the event of an early cancellation of your contract, i.e. before a 24 month period expired;
    2. Installation starting from R 1, 710 (including VAT) - please note that this value will vary depending on the fibre network and will be subsidised by Cell C subject to a pro-rata clawback* in the event of an early cancellation of your contract, i.e. before a 24 month period expired.
    3. Free installation is limited to the Standard Installation provided by Vumatel, OpenServe, Frogfoot and Mitsol. Any additional installation requirements outside of the Standard Installation will be for the customer account.
    4. Connection Fee starting from R 570 inclusive VAT - please note that this value will vary depending on the fibre network and will be subsidised by Cell C subject to a pro-rata clawback* in the event of an early cancellation of your contract, i.e. before a 24 month period expired. Further note that Mitsol does not charge a connection fee on their network;
    5. FREE 1GB LTE Mobile Data Per Month For 12 months - Valued at R 828 (including VAT) will be subsidised by Cell C with no applicable clawback on cancellation;
    6. FREE Personalised Device Set-up.
  9. *The 24 month pro-rata clawback applies to the installation, connection and Wi-Fi router cost and the customer shall be liable for the outstanding pro-rata amount of the installation or connection or Wi-Fi router (as applicable) should they cancel the contract within the first 24 month period from the service activation date.
  10. The Promotion will apply for 90 days from the date when the C-Fibre service is activated.
  11. Customers that place their orders through the C-Fibre online sales channel shall be charged to their credit card an upfront amount equivalent to 1 month's subscription fee. This amount will remain as a credit against their account and will be deducted when the customer is billed for the C-Fibre service in the 4th month.
  12. Customers will be able to sign up for the Promotion using the following sales channels:
    1. C-Fibre online sales channel which can be accessed at https://www.cellc.co.za/cellc/c-fibre;
    2. Cell C Field sales team which can be reached on email at myfibre@cellc.co.za;
    3. Cell C Telesales team which can be reached on 084 145 or on email at FibreDirect@cellc.co.za; and
    4. At select Cell C stores. The list of stores is available on the C-Fibre webpage at https://www.cellc.co.za/cellc/c-fibre.

    General
  13. Cell C may amend, modify or otherwise change these terms and conditions in its sole and absolute discretion on notice to you and the amended version will be displayed in the same media as these terms and conditions. You hereby agree and understand that you will be bound by the amended terms and conditions should you choose to participate in the Promotion.
  14. Cell C may also withdraw or shorten the length of the Promotion.
  15. Cell C and any of its agents, directors, affiliates, members or employees shall not be responsible in any way for claims, loss or damages (either direct, indirect, consequential or otherwise) arising from customers' participation in the Promotion.

C-FIBRE PRODUCT TERMS AND CONDITIONS

  1. It is important that you understand and agree to these Terms and Conditions in order to make use of the Cell C Fibre To The Home Service ("C-Fibre").
  2. Cell C is offering C-Fibre in partnership with local Fibre Network Operators ("FNO") providing a fibre network on an open access model.
  3. It is important that you understand that Cell C does not own the fibre network, the fibre lines or the Consumer Premises Equipment ("CPE") installed at your premises and that these remain the property of the FNO at all times.
  4. All standard Terms and Conditions of Cell C (Pty) Ltd and Cell C Service Provider Company (Pty) Ltd apply.
  5. Standard RICA process and business rules apply.

    How to sign up for C-Fibre
  6. C-Fibre shall be available through the following mediums:
    1. Cell C Field sales team which you can email at myfibre@cellc.co.za;
    2. Cell C Telesales team which you can contact on 084 145 or email at fibredirect@cellc.co.za;
    3. Through our online channel, which can be accessed at https://www.cellc.co.za/cellc/c-fibre;
    4. Through select Cell C stores which are;
    CELL C STORES WITHIN OPEN SERVE' FIBRE FOOTPRINT*
    Gauteng Stores Western Cape Stores
    Cell C Centurion Mall Cell C Golden Acre Shopping Centre
    Cell C Carlswald Lifestyle Shopping Centre Cell C Zevenwacht Mall
    Cell C Centurion Mall Bayside Cell C Western Cape Regional Office
    Cell C Hatfield Plaza Cell C Blue Route Mall
    Cell C Kolonnade Centre Cell C Cavendish Square
    Cell C The Mall @ Reds Cell C Garden Route Mall
    Cell C Boulders Shopping Centre Cell C Howard Centre
    Cell C Woodlands Boulevard Cell C Longbeach Mall
    Cell C The Grove Mall Cell C Somerset Mall
    Cell C Olympus Village Cell C V&A Waterfront
    Cell C Menlyn Park Shopping Centre Cell C Canal Walk Shopping Centre
    Cell C Menlyn Maine Data Store Cell C CapeGate Shopping Centre
    Cell C Irene Cell C Kenilworth Centre
    KZN Stores Cell C Grand Parade Centre
    Cell C Liberty Midlands Mall Cell C Paarl Mall
    Cell C Shelly Centre Cell C Connect Centre - Tyger Valley Centre
    Cell C Ballito Lifestyle Centre Cell C Tyger Valley Centre
    Cell C Gateway Theatre of Shopping Cell C George
    Cell C La Lucia Mall Cell C Knysna Mall
    Cell C Pinecrest Centre Cell C Mainstream Shopping Mall
    Cell C Hillcrest Corner Shopping Centre Cell C Soneike
    Cell C Victoria Road Shopping Centre Eastern Cape Stores
    Cell C Watercrest Mall Cell C Greenacres Shopping Centre
    Cell C Westwood Mall Cell C Port Elizabeth Regional Office
    Northern Cape Stores Cell C The Bridge At Greenacres
    Cell C New Park Centre Cell C Vincent Park
    Cell C North Cape Mall Cell C Walmer Park Shopping Centre
    Free State Stores Cell C Baywest Mall
    Cell C Bloemfontein Regional Office Cell C Hemingways Mall
    Cell C Loch Logan Waterfront Cell C Summerstrand Village
    Cell C Mimosa Mall Limpopo Stores
    Cell C Preller Square Cell C Mall of the North
    Cell C Bloemfontein Regional Office Mpumalanga Stores
    Cell C Ilanga Mall

    *NB: There may be an overlap of fibre network operator coverage in some areas. In the areas where this occurs, Cell C will prioritise the online coverage map of the preferred partner network and offer their respective tariff plans. Should a subscriber opt to sign up with the other network in overlapping coverage areas Cell C will still be able to assist with the order through the respective channel agent.

    CELL C STORES WITHIN VUMATEL' FIBRE FOOTPRINT*
    Gauteng Stores
    Cell C Norwood Mall Cell C Northgate Shopping Centre
    Cell C Rosebank Mall Cell C Woodmead Retail Park
    Cell C Sandton City Cell C Connect Centre - Waterfall Campus
    Cell C Clearwater Mall Cell C Killarney Mall
    Cell C Cresta Shopping Centre Cell C Menlyn Park Shopping Centre
    Cell C Campus Square Cell C Menlyn Maine Data Store
    Cell C Dainfern Square Cell C The Grove Mall
    Cell C Mall of Africa Cell C Brooklyn Mall

    *NB: There may be an overlap of fibre network operator coverage in some areas. In the areas where this occurs, Cell C will prioritise the online coverage map of the preferred partner network and offer their respective tariff plans. Should a subscriber opt to sign up with the other network in overlapping coverage areas Cell C will still be able to assist with the order through the respective channel agent.

  7. C-Fibre is available on a month-to-month basis (Terms and Conditions for C-Fibre on a Month-to-Month Contract applicable).
  8. You will be required to complete an application form for C-Fibre, provide supporting documentation (as requested), as well as comply with these Terms and Conditions when applying for any of the C-Fibre services listed below;
    Table 1: C-Fibre Symmetrical Tariff Plans
    C-Fibre Price Plan Vumatel Network (Incl. VAT) FrogFoot Network (Incl. VAT) Mitsol Network (Incl. VAT)
    C-Fibre 10Mbps/10Mbps - R 749 R 749
    C-Fibre 20Mbps/20Mbps R 899 R 799 R 799
    C-Fibre 50Mbps/50Mbps R 1,099 R 899 R 899
    C-Fibre 100Mbps/100Mbps R 1, 499 R 999 R 999
    Table 2: C-Fibre Asymmetrical Tariff Plans
    C-Fibre Price Plan Vumatel Network(Incl. VAT) Open Serve Network(Incl. VAT)
    C-Fibre 4Mbps/1Mbps R 699 -
    C-Fibre 10Mbps/5Mbps - R 999
    C-Fibre 20Mbps/2Mbps R 849 -
    C-Fibre 20Mbps/10Mbps - R 1,099
    C-Fibre 40Mbps/20Mbps - R 1,499
    C-Fibre 50Mbps/5Mbps R 1, 049 -
    C-Fibre 100Mbps/10Mbps R 1, 299 -
    C-Fibre 100Mbps/50Mbps - R 1,699
  9. Upon successful application for C-Fibre, Cell C shall deduct an equivalent of one month's subscription fee (plus any other applicable costs) immediately from your credit card, as an upfront payment for the C-Fibre service.
  10. In order to do so, Cell C may require additional banking information from you, in order for us to facilitate the upfront payment.
  11. Thereafter, you shall receive monthly invoices for C-Fibre, which is billed to you in advance. Should you fail to pay the invoice, Cell C shall suspend your C-Fibre service until such time as payment is made. The maximum period allowed on the suspension of your C-Fibre service is equivalent to a calendar month, after which the C-Fibre service will be permanently deactivated and terminated.
  12. Should the C-Fibre service be terminated and at a future date you request for the service to be reconnected, you will be liable for a reconnection fee and you will also be required to first settle any outstanding amounts owing to Cell C prior to the service being re-connected.
  13. Should your C-Fibre service be suspended due to missed payment, and you then make payment at any time during that month, you understand that there may be a certain period of time before your payment reflects in Cell C's bank account and this may cause a delay in the re-activation of your C-Fibre Service.
  14. Should you wish to cancel the C-Fibre service at any time, you may do so by giving Cell C no less than 1 (one) calendar months' notice.
  15. The following free inclusive value added services will apply to C-Fibre when customers sign up:
    1. Wi-Fi Router with LTE Failover - Valued at R 1,699 (including VAT) will be subsidised by Cell C subject to a pro-rata clawback* in the event of an early cancellation of your contract, i.e. before a 24 month period expired;
    2. Installation starting from R 1, 710 (including VAT) - please note that this value will vary depending on the fibre network and will be subsidised by Cell C subject to a pro-rata clawback* in the event of an early cancellation of your contract, i.e. before a 24 month period expired.
    3. Free installation is limited to the Standard Installation provided by Vumatel, OpenServe, Frogfoot and Mitsol. Any additional installation requirements outside of the Standard Installation will be for the customer account.
    4. Connection Fee starting from R 570 inclusive VAT - please note that this value will vary depending on the fibre network and will be subsidised by Cell C subject to a pro-rata clawback* in the event of an early cancellation of your contract, i.e. before a 24 month period expired. Further note that Mitsol does not charge a connection fee on their network;
    5. FREE 1GB LTE Mobile Data Per Month For 12 months - Valued at R 828 (including VAT) will be subsidised by Cell C with no applicable clawback on cancellation;
    6. FREE Personalised Device Set-up.
    7. *The 24 month pro-rata clawback applies to the installation, connection and Wi-Fi router cost and the customer shall be liable for the outstanding pro-rata amount of the installation or connection or Wi-Fi router (as applicable) should they cancel the contract within the first 24 month period from the service activation date.

    Installation of the fibre line, CPE and provision of a Wi-Fi Router
  16. If you are a new C-Fibre customer and do not have a fibre line, a CPE or Wi-Fi router already installed and activated in your home, Cell C will make provision for the following:
    1. Payment of your installation fee at a flat rate (Installation means the physical installation of the fibre line and CPE to your premises, and includes all physical work and materials required);
    2. Payment of your connection fee (Connection fee means the charge for your connection to C-Fibre); and
    3. Provide you with a Wi-Fi router (a Wi-Fi router is used by you to connect to the CPE to access and make use of C-Fibre).
  17. Cell C will only make provision for payment at a flat rate for the installation of your fibre line. Certain FNO's may charge more than this flat rate, and you will be advised of this upon application for C-Fibre. You will be responsible for any amount over and above the flat rate for installation of the fibre line. Installations on the Open Serve network are limited to 8 metres and the customer shall be liable for any installation over 8 metres at a rate of R 182.40 per linear metre. The additional linear metre on installation shall not be subsidised by Cell C.
  18. Once the fibre line and CPE have been installed, and your Wi-Fi router has been activated, you will be able to make use of C-Fibre.

    CPE, Fibre Line and Wi-Fi Router
  19. The CPE and fibre line remains the property of the FNO at all times and may be removed from your premises upon cancellation of C-Fibre.
  20. If you elected for Cell C to provide you with a Wi-Fi router, ownership of the Wi-Fi router will only pass to you after the first 24 months period has expired.
  21. You are responsible for the safekeeping of the Wi-Fi router (if provided to you by Cell C), CPE and fibre line and you agree to notify Cell C and the South African Police Services immediately if the Wi-Fi router, CPE or fibre line has been lost, damaged, stolen or destroyed. Risk in and to the use of the fibre line, CPE and Wi-Fi router will pass to you on installation and connection.
  22. Any Wi-Fi router, CPE or fibre line supplied to you that does not function properly or is defective or faulty because of its design, material or workmanship may be covered by a warranty provided by the manufacturer or relevant legislation for the period stated by the manufacturer or legislation.
  23. If the Wi-Fi router that Cell C provided to you is faulty, you may return the Wi-Fi router to Cell C and we will comply with the applicable repairs, replacement and refunds policies, subject to the manufacturer specifications and requirements. If the CPE and/or fibre line is faulty, Cell C will, on your behalf, arrange with the FNO to attend to the repair and/or replacement of the CPE or fibre line, in line with the applicable policies.

    Change of Physical Address
  24. C-Fibre may only be used at the physical address indicated in the application form and may not be moved to another physical address without Cell C's prior written consent.
  25. In the event that you move from the physical address/area where C-Fibre is provided (and as captured in terms of your application form for C-Fibre) Cell C shall, subject to there being an FNO network in your new area, and furthermore subject to these Terms and Conditions, arrange for the installation of a fibre line and CPE in your new area. In this event, you will be liable for payment of the installation and connection fee in respect of the fibre line, CPE and Wi-Fi router in your new area.

    Warranty and Indemnity
  26. You warrant that you have the necessary rights to make use of C-Fibre and you indemnify Cell C against any liability, claim, damage or loss that a third party might have arising out of your use of C-Fibre if you do not have the necessary rights.

    General
  27. C-Fibre is an uncapped service; however, in order to regulate the abuse of C-Fibre Cell C reserves the right, at any time, to implement a Fair Usage Policy ("FUP") on notice to you.
  28. An Acceptable Use Policy ("AUP") shall apply to C-Fibre. The AUP can be found on the Cell C website and may be amended from time to time.
  29. C-Fibre shall be provisioned on a virtual number and SIM swop shall not apply.
  30. Migrations from other existing Cell C products and services to C-Fibre is not possible and you will be required to apply and sign-up for C-Fibre.
  31. Subscribers who move from one FNO to another but retain Cell C as an Internet Service Provider ("ISP") shall be charged an installation and connection fee.
  32. Cell C may amend, modify or otherwise change these Terms and Conditions in its sole and absolute discretion, on notice to you. You will not have a claim against Cell C in this event.
  33. It is important that you understand that all customers who make use of C-Fibre do so at their own risk and indemnify Cell C, its directors, affiliates, members, partners, employees, agents, consultants, suppliers, contractors and sponsors against any loss or damages, either direct, indirect, consequential or otherwise (including loss of income or profits), arising from their use of C-Fibre.
  34. Cell C reserves the right to suspend C-Fibre if any illegal and/or abusive and/or fraudulent activity, including the sending of spam emails, is suspected and if the outcome of an investigation proves that such illegal and/or abusive and/or fraudulent activity did occur Cell C shall be entitled to terminate the C-Fibre with immediate effect.
  35. Cell C has the right to withdraw the C-Fibre product offering in its sole and absolute discretion and will notify you if it chooses to do so. You will not have a claim against Cell C in this event.
  36. Cell C shall not be held liable for the non-conformance of speed tests conducted over a Wi-Fi connection. Speed tests conducted over a Wi-Fi connection is not recommended due to the fact that Wi-Fi technology operates on an open frequency band and is prone to a lot of environmental interference and noise, the number of devices connected simultaneously causes the Wi-Fi speeds to deteriorate and the Wi-Fi range or distance could also hinder the speed performance. Cell C C-Fibre subscribers are advised that speed tests for C Fibre must be conducted over the wired fibre connection i.e. Computer must be connected directly to the router via the Ethernet port to determine the actual line speeds of the C-Fibre service. In order to run a speed test C-Fibre subscribers are advised to use speedtest.net, select the Cell C server and run the test.