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Underwritten by The Hollard Insurance Company Ltd
Hollard is a licensed Financial Service Provider

WHAT WE COVER

Cover against the excess you have to pay to your Underlying Insurer on the acceptance of a claim for your vehicle, home content, windscreen or geyser, limited to the cover option limit that you select.

HOW TO APPLY

  • Option 1: Apply for Cell C Excess Assist here.
  • Option 2: Request Cell C Excess Assist at your nearest Cell C store. Activate in-store and add the Cell C Excess Assist premium to your monthly Subscriber Agreement bill.
  • Option 3: SMS the keyword 'Excess Assist' to 14770 (free from any Cell C mobile device number) and one of our trusted insurance advisors will call you back.
  • Option 4: Call Cell C Financial Services - Cell C Excess Assist on 084 157 0007 (free from any Cell C mobile number) select Option 3 and complete the application telephonically.

Cover Option

Limit

Vehicle

  • Excess Assist 2 000
  • Excess Assist 5 000
  • Excess Assist 10 000

 

Up to R   2 000

Up to R   5 000

Up to R 10 000

Home Contents

  • Excess Assist 2 000
  • Excess Assist 5 000
  • Excess Assist 10 000

 

Up to R   2 000

Up to R   5 000

Up to R 10 000

Windscreen

  • Excess Assist 1 000
  • Excess Assist 2 000

 

Up to R    1 000

Up to R    2 000

Geyser

  • Excess Assist 1 000
  • Excess Assist 2 000

 

Up to R    1 000

Up to R    2 000

Vehicle, Home Contents, Windscreen and Geyser combination

  • Excess Assist 2 000

 

Up to R 2 000 per product type

Cover can be taken out at any time on your Cell C Contact.

Terms and Conditions Apply.

Simply apply for Cell C Excess Assist at your nearest Cell C store, call the Cell C Financial Services Call Centre on 084 157 0007, Option 3, free from any Cell C mobile number or send an email to excessassist@wwas.co.za and one of our trusted insurance advisors will complete the application telephonically with you.

You must, within 30 calendar days that may result in a claim, complete a claim form (which is available from Worldwide Advisory Services as stated in your policy wording or the Cell C website at www.cellc.co.za), and e-mail it to claims@excessassist.co.za or fax it to Worldwide Advisory Services on 086 527 8902, or contact them telephonically on 084 157 0007 select Option 3.

You must provide proof that the Underlying Insurer has accepted and settled your claim under the Underlying Insurance Policy, as well as provide proof of the excess amount paid by you to the Underlying Insurer.

About the Insurer

The cover is underwritten by The Hollard Insurance Company Limited, an authorised Financial Services provider.

Hollard ("the Insurer") have appointed Worldwide Advisory Services (Pty) Limited (WWAS) an authorised Financial Services Provider (FSP 12964) as the Administrator and Intermediary of Cell C Excess Assist.

Cell C is an authorised Juristic Representative of Worldwide Advisory Services (Pty) Ltd. Cell C collects the premium on behalf of the Insurer. Cell C will not provide any financial advice in relation to the Excess Assist Insurance Product. All such queries directed at Cell C will be re-directed to Worldwide Advisory Services.

Exclusions

It is important that upon receipt of the Policy Wording you pay special attention to the sections in the Policy Wording that cover the exclusions and exceptions. Should you not understand any of this information or wish to obtain an explanation please contact Worldwide Advisory Services immediately.

  • Any additional or penalty excesses are not covered. Only the basic excess is covered.
  • The excess for loss or damage to vehicle sound equipment.
  • The excess for loss of keys relating to vehicles or home contents.
  • Claims during the first 30 calendar days after your cover start date.
  • Claims where the Underlying Insurer rejects your claim for any reason.
  • Kindly note that you are solely responsible for updating any changes on your policy including contact and address details with our Insurance Administrators on 084 157 0007.
  • Please note there is a pro-rata charge included on your first premium, your Insurance will be billed on your Cell C Subscriber Agreement/Contract account and the cover is monthly. If two consecutive premium requests are unmet, the insurance policy will cancel.
  • If all supporting documentation is not submitted within 90 days of submitting your claim, your claim may be rejected.
  • Hollard will entertain a maximum of 2 (two) claims within any 12 (twelve) month period and will not be liable for any Insured event that is not listed in the Policy documentation.

Validity and Expiry

Cell C Excess Assist may be cancelled immediately at any point in time by contacting Worldwide Advisory Services directly.

Claims

In the event of a claim you need to call the claims department on 084 157 0007 within 30 days of the incident.

Download:

CONTACT US

Call the Cell C Excess Assist call centre on 084 157 0007 Select Option 3, free from any Cell C mobile device number, and the trusted insurance advisors will be able to assist you with sales, queries and claims.

How do I get it?

Click here to apply online or call Cell C Financial Services on 084 157 0007 Select Option 3, free from a Cell C mobile number, and complete the application telephonically.

Who is Worldwide Advisory Services?

Worldwide Advisory Services is the Cell C Excess Assist administrator appointed by The Hollard Insurance Company Limited. The Worldwide Call Centre handles all Cell C Excess Assist activations, queries, cancellations and claims on behalf of The Hollard Insurance Company Limited.

How are the Premiums determined?

The Cell C Excess Assist premiums are based on your cover level selection. The appropriate Value Added Service will be selected according to the relevant cover selected. Premiums will be charged to your Cell C Subscriber account.

How long am I covered for?

Premiums for Cell C Excess Assist will be billed monthly in advance. Cell C Excess Assist will remain active as long as your premiums are up to date.

What happens if I do not pay my premium?

If you default on the premium payment, you will forfeit the cover being provided and your claims will not be considered.

How does a customer go about making a claim?

Claim forms are available for download on the Cell C website or Worldwide Advisory Services (via e-mail) for customers wishing to register a claim. The completed claim form, together with all other required documentation, must be emailed to Worldwide Advisory Services for processing purposes. Claims must be registered within 30 days of the date of the event. Claims will not be paid where the customer has any outstanding premiums.