Please check the mobile version of the website.

Faxmail allows you to receive faxes in your voicemail box and then forward them to a fax machine.

This means that when you phone the Cell C call centre on 140 you have the option of being assisted in any of these four languages: English, Southern Sotho, Zulu or Afrikaans.

  • Self-Service IVR: 141
  • Customer Service: 140
  • Account enquiries: 140
  • Emergency: 112
  • Directory enquiries: 146 Self-Service IVR: 141
  • Customer Service: 140
  • Account enquiries: 140
  • Emergency: 112
  • Directory enquiries: 146 Self-Service IVR: 141
  • Customer Service: 140
  • Account enquiries: 140
  • Emergency: 112
  • Directory enquiries: 146

Service providers are accredited companies that handle all account-related functions for Cell C contract holders. They usually sell you your cellphone, arrange a connection to the network, and send you your bills. Their other services include: Billing accounts, Itemised billing, Package migration, Phone upgrades, PIN number, PUK number and activating International Roaming.

You are not receiving these message because of Cell C handing out your number to any third parties. Due to rulings by ICASA - in an attempt to recycle cellphone numbers-mobile operators are required to reuse old, unused cellphone numbers which go back into a pool of available numbers. Sometimes these numbers are re-used for the Cell C data packages, in which case that number may still be registered with retailers, WASPs or other service providers. Unfortunately, there is no way for Cell C to de-register these numbers and therefore you should look for "opt out" options on the SMS itself. Alternatively, you can register to opt out of all marketing messaging via the Direct Marketing Association (go to hhttp://www.dmasa.org/opt-out/)

GSM represents the global standard for mobile communications. This standard is used in three frequency bands: 900MHZ, 1800MHZ, and 1900MHZ.

MSISDN, or Mobile Station International Subscriber Directory Number is simply put, your cell number.

Your PIN (Personal Identification Number) code protects your SIM card. You should enable the PIN code to prevent your phone from being used without your permission.

GPRS, or General Packet Radio Service, is a system that allows for the transfer of information over GSM cellular networks in small packets. For example, when sending an email it would be broken down into many small packets of information and sent over the network.

Call 084 140 to temporarily deactivate your SIM card. If you would like to blacklist your Speed stick, report the theft and obtain a case number, fill in a blacklisting form and fax it to 084 14329

There are 5 ways to report a lost/stolen cellphone:

  1. By fax (08414329)
  2.  
  3. By approaching any Cell C store
  4.    
  5. By calling into the Contact Centre (084 140)
  6. By emailing custserv@cellc.co.za
  7. If you have C Surance cover, visit www.cellc.c-surance/how-do-i-claim

You must immediately notify the Cell C Contact Centre (084 140), not later than 3 days after such loss or theft to initiate the deactivation of the MSISDN number relating to the SIM Card. If you have handset cover with C Surance, you need to notify them of the event within 30 days by lodging a claim.

The subscriber must report any loss or theft of the Cellphone to the relevant police station within 3 days of such a loss or theft and must obtain a police case number.

You need to lodge your claim for repair or replacement with C Surance within 30 days of the date of any ?event?. You must submit a claim form (available on the Cell C website), and provide any additional information requested within 30 days of such request.