Please check the mobile version of the website.

Cell-C-loading-icon

network Local Call Receive a call international call sms Data/mb
{{country.country}}
{{network.operatorName}} {{network.localCall}} {{network.receiveCall}} {{network.internationalCall}} {{network.sendSMS}} {{network.dataMB}}
  1. How do I activate International Roaming?
    Here's how you can activate International Roaming:
  2. Can I activate International Roaming when I am already oversees?
    Yes, you can however, it is better to activate International Roaming whilest you are still in South Africa.
    Here's how you can activate International Roaming when you are already oversees:
  3. Can I turn off International Roaming when I am already oversees?
    Yes, you can turn off International Roaming by:
  4. Why is International Roaming so expensive?
    Cell C has agreements with foreign networks all over the world, and they charge high rates for the services that they allow Cell C customers to use. What's more, these charges are affected by the exchange rate.
  5. Are my data bundles valid when I travel overseas?
    No, data bundles are not valid when you travel overseas. All data roaming usage will be charged at the out-of-bundle rate of the foreign networks you're using.
  6. Are my inclusive minutes available for use when I travel abroad?
    Inclusive minutes are not valid when you travel overseas. All voice roaming usage will be charged at the out-of-bundle rate of the foreign networks you're using.
  7. Is my WhatsApp bundle applicable when I travel abroad?
    No, when you use WhatsApp overseas, it will be seen as data roaming usage. That means it'll be charged at the out-of-bundle rate of the foreign networks you're using.
  8. Can I turn off data on my phone when I want to?
    You can turn off data and data roaming on your phone. Click here to see how.
  9. Do I pay to receive calls and SMSs when I am roaming in another country?
    You do pay to receive calls in most countries, however, you do not get charged when receiving SMSs. Check our International Roaming rates to see what charges apply in the country you're travelling to.

KEEPING YOUR DATA ROAMING BILL LOW


  • If you are using mobile data services when roaming, ensure that you manually select the network with the lowest data roaming rates. Indicative rates can be found here for the indicative rates.
  • Automatic and service downloads that are usually cheap or free in South Africa will be charged for while roaming (emails, weather updates, RSS feeds, Windows updates, software updates, etc.).
  • Twitter, Facebook, WhatsApp and other apps, use data and will be charged for at a per MB rate while roaming, as per the foreign network charges.

DATA COST-SAVING TIPS


  • Turn off your data services if you don't want to use them overseas.
  • Make sure that none of your apps will override your data roaming settings and turn your data back on.
  • Use Wi-Fi hotspots when available. Many airports, hotels, retail stores, shopping malls, conference centres and office blocks have free Wi-Fi.
  • If you do need to access the Internet or GPS services outside of Wi-Fi hotspots, turn data roaming on only when you are using it, and remember to manually select the network with the lowest data roaming rates.
  • Switch off all free services that you subscribe to which are delivered using mobile date, example WhatsApp, email, news, Twitter and Facebook notifications.
  • Download a data usage monitoring app. There are many available from the App Store or Google Play Store.

HOW TO TURN OFF YOUR DATA SETTINGS


Android

1Turn off Data: Swipe down from the top of the screen > Flick the Mobile data switch from ON to OFF

2Turn off Data Roaming: Go to Settings > Mobile Networks > Data Roaming

iPhone/iPad

1Go to Settings > General > Network > Cellular Data Network

2Turn off Data Roaming

3Turn off Cellular Data


Do you have a different phone? Please look at your phone's manual to see how to turn off data settings. If you're still having trouble or you'd like more info, call us on 140 and we'll gladly help you out.

overview


Cell C has partnered with over 570 roaming partners in 194 countries around the world to keep you in contact wherever you go. That way, whether you are travelling for business or pleasure, it's easy to stay connected and never miss an important call or mobile notification, as you keep your Cell C number.

WI-FI CALLING ROAMING BENEFITS


Cell C is also the first South African Operator to offer Wi-Fi Calling. This means, when you travel abroad, you can simply use Wi-Fi Calling on any Wi-Fi network, and only get charged local rates. Click here to find out more about it.

Get It


To stay in touch wherever you go, activate International Roaming before you travel. Here's how:

1All calls made while roaming will be charged to your Cell C mobile phone account in South Africa.

2You will be charged for all calls, both incoming and outgoing.

3These call rates will fluctuate from time to time due to the exchange rates and foreign operator charges.

4You will be charged for messages left on your voicemail if you have activated Call Forwarding Conditional (e.g. if not answered) and for retrieval of voicemail messages.

5Thresholds cannot be applied while roaming.

6It can take up to 3 months for charges incurred overseas to show up on statements. This is due to the time it takes to get records from foreign networks.