Prepaid
What is prepaid fibre and how different is from a fibre contract?
Prepaid Fibre is a no-contract option where you recharge for internet access as needed, rather
than
paying a fixed monthly subscription. There are no lock-in periods or cancellation fees.
How do I check if Prepaid Fibre is available in my area?
Use the address search tool at the top of the page to check coverage in your area before signing
up.
Is the data uncapped?
Yes, while your package is active, you have access to unlimited (uncapped) data. Once your
30-day
period expires, you'll need to recharge to stay connected.
How do I recharge my Prepaid Fibre?
You can recharge at any time through the Cell C website using our secure payment partner,
Netcash.
Contract
Who is eligible to sign up for Cell C fibre?
Cell C Fibre is available to both new and existing Cell C customers that fall within the Cell C
Fibre coverage footprint.
In which areas is Cell C fibre available?
Cell C has partnered up with various fibre network operators (FNO) in the market to bring Cell C
Fibre to a wide array of locations in South Africa. To check availability simply check your
coverage
How do I follow up on the fibre line installation process?
Cell C will notify you via email of the progress of your order as it moves through the delivery process.
You can contact Call 084 143 4273 or [email protected] if you require any further information.
Do I pay for the fibre line installation and connection fee when signing up for Cell C Fibre?
Each Fibre Network Operator charges an applicable once-off installation and/or connection fee which is payable after the fibre
line has been installed to the home. (Installation means the physical installation of the fibre line and CPE to your premises,
and includes all physical work and materials required). The good news is that customers that sign up for Cell C Fibre enjoy
the benefit of having these costs subsidised 100% for them by Cell C, meaning that a customer will never go out of pocket
trying to settle the costs directly to get a fibre line installed. The free inclusive value-added services will apply to Cell C Fibre when customers sign up for Cell C Fibre.
