How long does the number porting process take once requested?
Mobile number porting is typically completed within 24 hours. Once you send the porting request SMS,
the switch usually processes after hours between 20:00 and 23:00 to minimise disruptions.
Can I keep my existing mobile number if I am switching from a contract with another network?
Yes, you can port your existing mobile number whether you are moving from a Contract or Prepaid service on another network.
What SMS or confirmation step is required to approve the porting request from my current provider?
After requesting to port, your current network will send you an authorization SMS
(e.g., "Reply YES to confirm your port to Cell C"). You must reply YES from your existing SIM within 4 hours to approve the transfer.
Will there be any network downtime while my number is transferring?
Downtime is minimal. Your current SIM will remain active until the port completes (usually at night).
Once your old SIM loses signal, simply insert your new Cell C SIM and restart your phone.
Are there any upfront charges or hidden fees associated with porting my number to Cell C?
No, porting your number to Cell C is free. You will only pay the standard cost of your chosen Cell C plan or new SIM pack.
Do I need to cancel my subscription with my current provider before submitting a request to switch?
If you are on a contract, you must contact your current provider first to settle any outstanding balances or early cancellation fees. Do not terminate the number completely, as an active number is required to process the port. If you are on prepaid, no cancellation notice is needed - simply initiate the port with Cell C.
What documentation (FICA/RICA requirements) do I need to submit to complete the switch?
Under South African RICA law, you must provide:
- A valid Identity Document (Green barcoded ID, Smart ID Card, or Passport for foreign nationals).
- A Proof of Residential Address (not older than 3 months, e.g., utility bill, bank statement, or store account).
- A valid Identity Document (Green barcoded ID, Smart ID Card, or Passport for foreign nationals).
- A Proof of Residential Address (not older than 3 months, e.g., utility bill, bank statement, or store account).
Can I switch to Cell C using an eSIM instead of a physical SIM card?
Yes, if your smartphone supports eSIM technology, you can activate your Cell C profile using a digital QR code sent to your email without needing a physical plastic SIM.
Will my existing device work automatically on the Cell C network after switching?
Yes, provided your device is network unlocked and compatible with South African LTE/4G/5G bands. Most modern smartphones connect automatically once the network settings are updated.
Can I switch my Fibre to Cell C if I am currently with another ISP (Internet Service Provider)?
Yes, because Fibre lines operate on open-access networks, you can migrate your existing line to Cell C without replacing the hardware installed in your home.
Do I need to cancel my Fibre package with my current ISP before signing up with Cell C?
Yes, you must give cancellation notice to your current provider (usually 30 days). Once they release your Fibre line on the network portal, Cell C can take over the service.
Will there be a gap in internet service while my Fibre connection is being switched over to Cell C?
Downtime is usually minimal - often less than 24 hours - provided the schedule for your line release by your old provider aligns directly with Cell C's activation date.
Is Cell C Fibre available on my local open-access Fibre network (e.g., Vumatel, Openserve, Frogfoot, MetroFibre)?
Yes, Cell C partners with major Fibre Network Operators across South Africa, including Vumatel, Openserve, Frogfoot, MetroFibre, Octotel, and Evotel. You can check coverage for your specific address using the Fibre map on our website.