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What is Cell C Device Insurance?

Change to Cell C and get comprehensive cellphone insurance with cover for up to R35 000 at very affordable premiums. Insure your phone from as little as R1.20 a day

Hollard

Underwritten by The Hollard Insurance Company Ltd
Hollard is a licensed Financial Service Provider (FSP 17 698)

WHAT WE COVER

  • All Risk - Accidental Loss, Theft & Physical Damage - cover against the accidental loss, theft or accidental damage of the Device, during the period of insurance, subject to the terms and conditions. Optional Excess cover is available in exchange for an agreed additional premium.
  • Stand-alone - Accidental Physical Loss/Theft - cover against the accidental loss or theft of the Device, during the period of insurance, subject to the terms and conditions.
  • Stand-alone - Accidental Physical Damage - against the accidental damage of the Device, during the period of insurance, subject to the terms, conditions and exclusions contained in this policy wording. Optional Excess cover is available in exchange for an agreed additional premium.
  • SIM Cover - Should a customer's SIM card be illegally cloned or swapped without authorization, they will receive a once-off R500 airtime/data benefit.
    The cost of an authorised replacement Sim swap up to a value of R 115 (inclusive of VAT).
    Unlawful Usage - any charges debited to the customer's account with Cell C arising from unauthorised usage of their SIM card after the loss or theft of their mobile device for a period not exceeding 24 hours from the time their mobile device is lost or stolen to when it is blacklisted, up to a maximum of R 1 000 (inclusive of VAT).
    There are no excesses applicable and SIM cover can be activated at any point.

HOW TO APPLY

Option 1: Apply for Cell C Device Insurance here.

Option 2: Request Cell C Device Insurance at your nearest Cell C store. Activate in store and add the Cell C Device Insurance premium to your monthly Subscriber Agreement.

Option 3: SMS the keywords Insurance' to 14770 (free from a Cell C cellphone number) and one of our insurance advisers will call you back.

Option 4: Call Cell C Financial Services - on 084 157 0007 Option 1 (free from a Cell C number) and complete the application telephonically.


HOW MUCH IT COSTS

Mobile Equipment value All Risk Cover - Theft, Accidental Damage & Accidental Loss All Risk Basic Excess Buy-down* Accidental Damage Accidental Damage Basic Excess Buy-down* Loss & Theft SIM cover
Device Premium p/m Premium p/m Premium p/m Premium p/m Premium p/m Premium p/m
R 0 to R 1 000 R 35 R 6 N/A N/A N/A R 9
R 1 000 to R 2 500 R 39 R 7 R 19 N/A R 20 R 9
R 2 501 to R 5 000 R 79 R 8 R 25 N/A R 54 R 9
R 5 001 to R 7 500 R 109 R 9 R 45 N/A R 64 R 9
R 7 501 to R 9 000 R 129 R 12 R 55 R 6 R 74 R 9
R 9 001 to R 12 000 R 169 R 15 R 59 R 8 R 110 R 9
R 12 001 to R 15 000 R 189 R 25 R 65 R 12 R 124 R 9
R 15 001 to R 20 000 R 259 R 30 R 75 R 15 R 184 R 9
R 20 001 to R 25 000 R 289 R 40 R 100 R 20 R 189 R 9
R 25 001 to R 30 000 R 339 R 50 R 119 R 25 R 220 R 9
R 30 001 to R 35 000 R 385 R 60 R 140 R 29 R 245 R 9

Rates listed: 1 October 2018

Cover can only be taken within 30 days of a new subscriber agreement activation or Upgrade.

Terms and Conditions Apply.

how do I get it?

Simply sign up for Cell C Device Insurance at your nearest Cell C store, call the Cell C Device Insurance Call Centre on 084 157 0007, free from a Cell C mobile number or send an email to applications@wwas.co.za and complete the application telephonically.

The process is quick and easy and by the time the call is completed you will be covered, if you accept the quotation.

Call 084 157 0007

Option 1: Apply for Cell C Device Insurance here.

Option 2: Request Cell C Device Insurance at your nearest Cell C store. Activate in store and add the Cell C Device Insurance premium to your monthly Subscriber Agreement.

Option 3: SMS the keywords Insurance' to 14770 (free from a Cell C cellphone number) and one of our insurance advisers will call you back.

Option 4: Call Cell C Financial Services - on 084 157 0007 Option 1 (free from a Cell C number) and complete the application telephonically.

how do I claim?

Call 084 157 0007 Log a Claim Track a claim

You need to lodge your claim, for Accidental Damage or Loss/Theft, within 30 days of the date of any claim event.

The Mobile Equipment must have been used to make or receive a call, or to send or receive an SMS in conjunction with the cellular number that was provided at the time the Mobile Equipment was registered, within 30 days of a claim event

CALL 084 157 0007 or click here for a claim form

In the event of theft or loss, you need to:

  • Blacklist the phone through the Cell C Customer Care centre on 135 or 084-135.
  • Report the incident to the police using the reference number obtained from Cell C, as well as obtain a signed Affidavit from them.
  • Call the administrator on 084 157 0007 Option 1to report your claim and obtain the claim form. Complete the claim form and together with all supporting documents submit to the administrator via:
       Fax on 086 527 8902
       E-mail to info@deviceinsurance.co.za

In the event of accidental damage, you need to:

  • Call the administrator on 084 157 0007 Option 1 to report your claim and obtain the claim form.
  • Complete the claim form and submit to the administrator via:
       Fax on 086 527 8902
       E-mail to info@deviceinsurance.co.za

Take the handset to the nearest Cell C store or service centre, as agreed with the Administrator, for processing. For more information, please call 084 157 0007 Option 1.


Excess Payable for Cell C Device Insurance:

Original Device Value Basic Excess for Theft/Loss claims Basic Excess for Damage claims A claim event which happens within 60 days of the start of this policy A second claim event within 12 months of the first event
Up to R 1000 R 250 R 150 Additional 50% of the basic excess applicable Additional 50% of the basic excess applicable
R 1001 to R 2500 R 250 R 150
R 2501 to R 5000 10% of original handset value R 200
R 5001 to R 7500 10% of original handset value R 300
R 7501 to R 9000 15% of original handset value R 500
R 9001 to R 12000 15% of original handset value R 650
R 12001 to R 15000 20% of original handset value R 750
R 15000 to R 20000 20% of original handset value R 1250
R 20001 to R 25000 20% of original handset value R 1750
R 25001 to R 30000 20% of original handset value R 1750
R 30001 to R 35000 20% of original handset value R 1750

Note: All amounts are inclusive of VAT.

Contact Us

Call the Cell C Device Insurance call centre on 084 157 0007 Option 1, free from a Cell C phone, and the friendly consultant will be able to assist you with sales, queries and claims.

Call 084 157 0007

How do I get it?

Click here to apply online or call Cell C Financial Services on 084 157 0007 Option 1 free from a Cell C mobile number and complete the application telephonically. 

Who is Worldwide Advisory Services?

Worldwide Advisory Services is the Cell C Device Insurance administrator appointed by Hollard Insurance. The Worldwide Call Centre handles all Cell C Device Insurance activations, queries, cancellations and claims on behalf of Hollard Insurance. 

How are the Premiums determined?

The Cell C Device Insurance premiums are based on the customer's handset value. The appropriate VAS will be selected according to the retail value of the handset. The premiums will be charged to the customer's Cell C account. 

How long am I covered for?

Premiums for Cell C Device Insurance will be billed monthly in advance. Cell C Device Insurance is active as long as your premiums are up to date. 

What happens if I do not pay my premium?

If you default on the premium payment, you will forfeit cover on your handset and claims will not be considered. 

What happens to the existing Cell C Device Insurance customers?

Existing Cell C Device Insurance customers on separate debit orders will remain on a separate debit order with Hollard Insurance. This is to ensure that they continue to receive the same benefits that they signed up for before the new premium bands and cover came into effect. These customers will be migrated to the new Cell C Device Insurance when they upgrade from their current contract. 

How does a customer go about making a claim?

Claim forms are available for download on the Cell C website or Worldwide Advisory Services (via email) for customers wishing to lodge a claim. The completed claim form, together with all other required documentation, has to be emailed to Worldwide Advisory Services for processing. Claims must be lodged within 30 days of the date of the event. Claims will not be paid where the customer has outstanding premiums. 

What happens in the event of a lost or stolen handset?

The customer must contact Cell C Customer Care to blacklist the handset on the network. Where the handset has been stolen, the customer should notify the police once the handset has been blacklisted. A copy of the police report and case number must be sent to Worldwide Advisory Services by email. Worldwide Advisory Services will send a "confirmation of claim receipt" SMS to the customer once all the relevant detail is received and processing of the claim has commenced.

- Claim forms to be emailed to Claims@deviceinsurance.co.za, or

- Claim forms to be faxed to 086 527 8902 

What happens in the event of a damaged handset?

The customer will report the damage by calling the Worldwide Advisory Services Call Centre and lodging a claim. Worldwide Advisory Services will inform the Cell C Repair Centre of the damage, and provide the Repair Centre with a claim reference number. The customer will take the damaged handset to their nearest Cell C store or service centre for processing. The Repair Centre will arrange collection of the damaged handset from the relevant Cell C store. The handset will be collected by courier and delivered to the Repair Centre. 

On receipt of the handset, the Repair Centre will assess the damage and advise Worldwide Advisory Services if the equipment is repairable or beyond economic repair (BER). If the handset can be repaired, the Repair Centre will conduct the necessary repairs and the handset will be sent back to the Cell C store requested by the customer. If the handset is BER, the customer will be issued with a new handset to the same value as the insured handset. 

How is the excess payable?

An excess is payable by the customer for any lodged claims, and the amount must be deposited by the customer into Worldwide Advisory Services bank account. The claim will only be processed once the excess amount has been received by Worldwide Advisory Services. Refer to Policy document.