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Wi-Fi CALLING

MAKE CALLS AND SEND SMSs USING

ANY Wi-Fi NETWORK IN THE WORLD

Wi-Fi Calling extends your coverage even when you don't have cellphone signal. It lets you turn any network into your own personal Cell C tower to make calls and send SMSs over a Wi-Fi network, using your current plan at no additional charges.
How it works.

Wi-Fi CALLING BENEFITS

USES YOUR EXISTING NUMBER

No additional logins required.

CALL OR MESSAGE ANYONE FROM ANYWHERE

Make calls and send SMSs from anywhere in the world when connected to a Wi-Fi network.

YOUR PERSONAL LOCAL NETWORK TOWER

Extends local in-building coverage where no cellular networks reach.

NO INTERNATIONAL ROAMING COSTS

No extra charges. Pay the same as you would back home.
Find out more.

Wi-Fi CALLING BUNDLES

Get unlimited minutes and SMSs with Wi-Fi Calling bundles.
Find out more.

Wi-Fi CALLING DEVICE SETUP

ANDROID
PHONES

SET UP YOUR DEVICE

iOS
PHONES

SET UP YOUR DEVICE

General

Can I choose my Wi-Fi Calling preferences?

  • Some Android handsets give you the option to customise your Wi-Fi Calling preferences, as indicated below. These options can be accessed through the Settings menu and selecting the More icon on your handset.

    Handsets without the Wi-Fi Calling preference options will automatically connect to the Wi-Fi Calling service provided you are connected to a Wi-Fi network.

    Customisation of Wi-Fi Calling preferences is not available on iOS.

Setting up Wi-Fi Calling

We would recommend that you enable Wi-Fi Calling while in a local network at home, before travelling overseas.

Data Roaming

To avoid incurring expensive roaming charges, we suggest that you disable data roaming before going overseas.

iOS PHONES

The current supported iOS handsets:

  • Apple iPhone 5c.
  • Apple iPhone 5s.
  • Apple iPhone 6 and 6 Plus.
  • Apple iPhone 6s and 6s Plus.
  • Apple iPhone SE.
  • Apple iPhone 7 and 7 Plus

How do I enable Wi-Fi Calling on my iPhone?

  • Connect to a Wi-Fi network. Follow the below steps in order to enable for Wi-Fi Calling:

  • Step 1
  • Ensure that your iOS software is updated to the latest software version, iOS 9.3 or higher. To check the version of software, go to Settings > General > About > Version. Ensure that the latest Carrier version is available on the device, Cell C 25.1

  • Step 2
  • If your software version or Carrier settings is outdated, you will be able to update it by downloading the latest version by using your own data, connecting to a Wi-Fi Hotspot or via the iTunes application on a PC which is connected to the internet.
  • 2.1. If a customer is downloading the software using his PC and connecting via USB and there is no notification of any updates. The customer must manually check by clicking Check for Update in iTunes. Notification of Carrier settings will pop up once connected to iTunes
  • 2.2. If a customer is downloading the software using their iPhone. The customer must go into "settings", click on "general", click on "software update". Once the update is complete, iPhones that support Wi-Fi Calling will show Cell C 24.1 within Settings> General > About > Carrier. If not , Select Settings->General -> About. Request for update will popup.

  • Step 3
  • To switch enable or disable Wi-Fi Calling, go to Settings > Phone > Wi-Fi Calling and select "Enable" or "Disable".
  • In areas where the Wi-Fi calling is poor, it may be due to the quality of the Wi-Fi network. This may require the user to disconnect the Wi-Fi calling.

How do I disable Wi-Fi calling on iPhone

  • Goto Settings->Select Phone-> Select Wi-Fi Calling -> Select disable. Wi-Fi calling will be switched OFF

General

Can I choose my Wi-Fi Calling preferences?

  • Some Android handsets allows you the options of customising the Wi-Fi Calling preferences as indicated below. These options are found by selecting the Settings menu and the More icon on your handset. Handsets without the Wi-Fi Calling preference options will automatically connect to the Wi-Fi Calling service provided you are connected to a Wi-Fi network.

    Not available on IOS

Setting up Wi-Fi Calling

AG Style

How do I enable Wi-Fi Calling on my AG Style?

  • Connect to a Wi-Fi network. By default Wi-Fi Calling should be enabled automatically or go to Settings-> More-> Enable switch next to Wi-Fi Calling.

How to I disable Wi-Fi Calling on my AG Style?

  • Go to Settings->Select More-> Disable switch next to Wi-Fi Calling.

How do I know I am making a Wi-Fi call on my AG Style?

  • When your handset is connected to a Wi-Fi network, it will automatically try to register with the network for Wi-Fi Calling. Once the registration is successfully completed, you will see the Wi-Fi Calling icon in the status bar on the top of your handset screen. You will also see the Wi-Fi Calling icon displayed in the dialler (in place of your regular calling icon) when making a call. Note that the cellular signal bars will disappear during a Wi-Fi call.

What version of software is required?

  • Go to Settings->Select About Phone-> Scroll to Custom Build Version which should be AG_5001_V01_201510231416.

How do I disable roaming before travelling overseas?

  • Go to Settings ->Select Mobile Network. Ensure that "Data roaming" is turned off.

Cell C Empire

How do I enable Wi-Fi Calling on my Empire device?

  • Connect to a Wi-Fi network. By default Wi-Fi Calling should be enabled automatically or go to Settings-> More -> Enable switch next to Wi-Fi Calling.

How do I disable Wi-Fi Calling on my Empire device?

  • Go to Settings-> More -> Disable switch next to Wi-Fi Calling.

How do I know I am making a Wi-Fi Call on my Empire device?

  • When your handset is connected to a Wi-Fi network, it will automatically try to register with the network for Wi-Fi Calling. Once the registration has successfully completed, you will see the Wi-Fi Calling icon in the status bar on the top of your handset screen. You will also see the Wi-Fi Calling icon displayed in the dialler (in place of your regular calling icon) when making a call. Note that the cellular signal bars will disappear during a Wi-Fi call.

What version of software is required?

  • Go to Settings->Select About Phone-> Scroll to Custom Build Version which should be x5_pq512m_V20160419_2101.

How do I disable roaming before travelling overseas?

  • To disable Wi-Fi Calling, go to Settings-> More ->Select Cellular networks->Disable Data Roaming.

Cell C Extreme

How do I enable Wi-Fi Calling on my Extreme device?

  • Connect to a Wi-Fi network. By default Wi-Fi Calling should be enabled automatically or go to Settings-> More-> Enable switch next to Wi-Fi Calling.

How do I disable Wi-Fi Calling on my Extreme device?

  • Go to Settings-> More-> Disable switch next to Wi-Fi Calling.

How do I know I am making a Wi-Fi call on my Extreme device?

  • When your handset is connected to a Wi-Fi network, it will automatically try to register with the network for Wi-Fi Calling. Once the registration is successfully completed, you will see the Wi-Fi Calling icon in the status bar on the top of your handset screen. You will also see the Wi-Fi Calling icon displayed in the dialler (in place of your regular calling icon) when making a call. Note that the cellular signal bars will disappear during a Wi-Fi call.

What version of software is required?

  • Go to Settings->Select About Phone-> Scroll to Custom Build Version which should be CELLC_Extreme_20160407_V.8.

How do I disable roaming before travelling overseas?

  • To disable Wi-Fi Calling, go to Settings-> Select More->Select Cellular networks->Disable Data Roaming.

Huawei Y6

How do I enable Wi-Fi Calling on my Huawei Y6 device?

  • Connect to a Wi-Fi network. By default Wi-Fi Calling should be enabled automatically or go to Settings-> More-> Enable switch next to Wi-Fi Calling.

How do I disable Wi-Fi Calling on my Huawei Y6 device?

  • Go to Settings-> More-> Disable switch next to Wi-Fi Calling.

How do I know I am making a Wi-Fi call on my Huawei Y6 device?

  • When your handset is connected to a Wi-Fi network, it will automatically try to register with the network for Wi-Fi Calling. Once the registration is successfully completed, you will see the Wi-Fi Calling icon in the status bar on the top of your handset screen. You will also see the Wi-Fi Calling icon displayed in the dialler (in place of your regular calling icon) when making a call. Note that the cellular signal bars will disappear during a Wi-Fi call.

What version of software is required?

  • Go to Settings->Select About Phone-> Scroll to Custom Build Version which should be SCL-L21C190B130.

How do I disable roaming before travelling overseas?

  • Go to Settings-> More->Select Cellular networks->Disable Data Roaming.

Samsung

  • The current supported Samsung handsets are below:
    • Samsung S6
    • Samsung S6 EDGE
    • Samsung Note 5
    • Samsung S7
    • Samsung S7 EDGE
    • Samsung S6 EDGE Plus

How do I enable Wi-Fi Calling on my Samsung device?

  • Connect to a Wi-Fi network. Follow the below steps in order to enable your Samsung for Wi-Fi Calling:
  • Step 1
    • Ensure that you have the latest software version. Dial *#1234#. Below are the software versions supported for WI-FI calling

      Samsung S6
    • AP: G920FXXU3DPFI
    • CP:G920FXXU3DPAD
    • CSC:G920FWFA3DPF1

      Samsung S6 EDGE
    • AP: G925FXXU3DPFI
    • CP:G920F XXU3DPAD
    • CSC:G920FWFA3DPF1

      Samsung Note 5
    • AP: N920CXXU2BPD6
    • CP:N920CXXU2BPD7
    • CSC:N920C OJV2BPD7

      Samsung S7
    • AP: G930FXXU1APDH
    • CP:G930FXXU1APD9
    • CSC:G930FOJV1APD8

      Samsung S7 EDGE
    • AP: G935FXXU1APDH
    • CP:G935FXXU1APD9
    • CSC:G935FOJV1APD8

      Samsung S6 EDGE Plus
    • AP: G928CXXU2BPDB
    • CP:G928CXXU2BPDA
    • CSC:G928COJV2BPDA
  • Step 2: You can update the device to the latest software by:
    • Using your own data - this will be charged unless you have in bundle value available.
    • Wi-Fi - by connecting to a Wi-Fi Hotspot.
    • Via Samsung Smart Switch Application on PC which needs to be connected to the internet.
  • Using your own data
    • Go to Settings -> Select About -> Select "Download updates manually". The new software will be picked up.
    • Using Wi-Fi
    • Ensure your Wi-Fi is enabled. Go to Settings -> Select About -> Select Download updates manually. The new software will be picked up. Install and thereafter reboot the device.
    • Via Samsung Smart Switch
    • Click on the link below and install Samsung Smart Switch onto your PC.
    • www.samsung.com/za/support/smartswitch/. Connect your Samsung device via USB to the PC and open the Smart Switch Application. New software update will be picked up by the device. Follow the instructions of the application and install update.
    • Step 3: Go to Dialler -> Select More. Select Settings. Scroll to the bottom of the page and enable Wi-Fi Calling by ticking the box.
    • Step 4: Once Wi-Fi Calling is enabled, the icon will show next to the Wi-Fi signal. Note: When on a Wi-Fi call, it is normal for the device to display no signal bars.
    • Step 5: In the event that Wi-Fi signal is poor and calls are being interrupted, it is easy to disable Wi-Fi Calling. Go to Dialler, Select More -> Settings ->Scroll down to Wi-Fi Calling and untick the box.

How do I know I am making a Wi-Fi Call on my Samsung device?

  • When your handset is connected to a Wi-Fi network, it will automatically try to register with the network for Wi-Fi Calling. Once the registration is successfully completed, you will see the Wi-Fi Calling icon in the status bar on the top of your handset screen. You will also see the Wi-Fi Calling icon displayed in the dialler (in place of your regular calling icon) when making a call. Note that the cellular signal bars will disappear during a Wi-Fi call.

What version of software is required?

  • Refer to point 2, step 1 under Samsung.

How do I disable roaming before travelling overseas?

  • Go to Settings ->Select Mobile network. Ensure that Data Roaming is off.

How do I disable Wi-Fi Calling?

  • Go to your Dialler, Select More -> Settings ->Scroll down to Wi-Fi Calling and untick the box.

LG

Current supported devices are below:

  • G5 (H850)
  • Stylus 2 (K520K)
  • 1. How do I enable WI-FI Calling on my LG device?

  • Connect to a Wi-Fi network. Follow the below steps in order to enable your LG devices for Wi-Fi Calling:
    • Step 1

      • Check that you have the latest version of software. Select Settings -> Select General Tab on top right ->Select About phone -> Select Software info ->Check software version.
      • WIFI calling software version for the device are as follows:
      • LG G5->V10g- ZAF- XX
      • LG Stylus 2-> V10d-ZAF-XX
      • If you don't have the latest software version, follow step2
      • By default WIFI calling should be enabled automatically else, go to Dialler -> Select More ( 3 vertical dots to the top right hand side of screen) , Select Call settings, Wi-Fi Calling can be switch on
    • Step 2: You can update the device to the latest software by:

      • Using your own Data - this will be charged unless you have in bundle value available
      • Wi-Fi - By connecting to a Wi-Fi Hotspot
      • Via LG Bridge Application on PC which needs to be connected to the internet.
      • Using your own data:
      • Select Settings -> Select General Tab on top right ->Select About phone -> Select Update Centre -> Select Software update-> Select Check now for update
      • Using Wi-Fi:
      • Ensure your Wi-Fi is enabled. Select Settings -> Select General Tab on top right ->Select About phone -> Select Update Centre -> Select Software update-> Select Check now for update. The new software will be picked up. Install and thereafter reboot the device.
      • Using the LG Bridge Application:
      • Click on the link below and install LG Bridge application onto your PC.
      • http://www.lg.com/us/support/product-help/CT10000026-1438110404543-preinstall-apps<
    • Connect your LG G5 via USB to the PC and open the LG Bridge application. Select software update.
    • Step 3 Check Software Versions.

      • Go to Settings:
      • Select the General tab on the top right corner.
      • Select About Phone.
      • Select Software Info.
      • Select Software Version.
      • If you have the software version as shown below, proceed to Step 5 or proceed to Step
    • Step 4 Update to latest software version

      There are two ways to update the device to the latest software:
      • Via Wi-Fi.
      • Via the LG Bridge application on the PC which needs to be connected to the internet.
    • Via Wi-Fi
      Go to Menu:
      • Select Settings.
      • Select the Genera Tab on the top right corner.
      • Select About Phone.
      • Select Update Centre.
      • Select Software Update.
      • Select Check Now for update.
      • A pop-up screen will appear as below. After downloading another pop-up will appear. Click INSTALL NOW.
    • Via the LG Bridge Application
    • Step 5 Activation and deactivation of Wi-Fi Calling.

      • By default, Wi-Fi calling is switched on with software update. If you wish to deactivate or reactivate:
      • Go to the Dialler.
      • Select More (the 3 dots to the top right hand side of screen).
      • Select Call settings where you can switch Wi-Fi Calling on or off.
    • Step 6 Wi-Fi Call Setup

      • Once Wi-Fi Calling is enabled, the icon will be shown next to Wi-Fi signal as below.
      • Note that the dialler icon on the left below has changed from the traditional dialler icon. This is to indicate that calls will be made via Wi-Fi when the icon is present.
      • Please note:
        • Due to device limitations, the device does not support beeping and notifications when moving out of the Wi-Fi range.
        • Emergency calls to 10111 and 10117 are not supported on Wi-Fi calling. Only 112 emergency calls are supported.
    • ZTE V6

      How do I enable Wi-Fi Calling on my ZTE V6 device?

      • Connect to a Wi-Fi network. By default Wi-Fi Calling should be enabled automatically else, go to Settings->Select More-> Enable switch next to Wi-Fi Calling.
    • How to I disable Wi-Fi Calling on my ZTE V6 device?

      • Go to Settings->Select More-> Disable switch next to Wi-Fi Calling.
    • How do I know I am making a Wi-Fi Call on my ZTE V6 device?

      • When your handset is connected to a Wi-Fi network, it will automatically try to register with the network for Wi-Fi Calling. Once the registration is successfully completed, you will see the Wi-Fi Calling icon in the status bar on the top of your handset screen. You will also see the Wi-Fi Calling icon displayed in the dialler (in place of your regular calling icon) when making a call. Note that the cellular signal bars will disappear during a Wi-Fi call.
    • What version of software is required?

      • Go to Settings->Select About Phone-> Scroll to Custom Build Version which should be CLL_ZA_QB18D_P635A20V1.0.3. If you don't have this version, go to Settings->Select About->Select System Update Manager->Select System Updates-Select Online Update.
    • How do I disable roaming before travelling overseas?

      • Go to Settings->Select More-> Disable switch next to Wi-Fi Calling.
    • ZTE L6 Lite

      How do I enable Wi-Fi Calling on ZTE L6 Lite ?

      • Connect to a Wi-Fi network. By default Wi-Fi Calling should be enabled automatically or go to Settings->Select More-> Enable switch next to Wi-Fi Calling.
    • How do I disable Wi-Fi Calling on ZTE L6 Lite?

      • Go to Settings->Select More-> Disable switch next to Wi-Fi Calling.
    • How do I know I am making a Wi-Fi Call?

      • When your handset is connected to a Wi-Fi network, it will automatically try to register with the network for Wi-Fi Calling. Once the registration is successfully completed, you will see the Wi-Fi Calling icon in the status bar on the top of your handset screen. You will also see the Wi-Fi Calling icon displayed in the dialler (in place of your regular calling icon) when making a call. Note that the cellular signal bars will disappear during a Wi-Fi call.
    • What version of software is required?

      • Go to Settings->Select About Phone-> Scroll to Custom Build Version which should be CLL_ZA_QB18D_P680A10V1.0.0. If you don't have this version, go to Settings -> Select About->Select System Update Manager -> Select System Updates -> Select Online Update.
    • How do I disable roaming before travelling overseas?

      • Go to Settings->Select More-> Disable switch next to Wi-Fi Calling.

    What is Wi-Fi calling?

    • Wi-Fi Calling is Cell C's latest offering that extends your coverage even when you don't have any. It lets you turn any network into your own personal Cell C tower to make calls and send SMSs over a Wi-Fi network, using your current plan at no additional charges.

    Who can I call on Wi-Fi calling?

    • Wi-Fi Calling allows you to call anyone on any network from the Cell C network. The person you call does not have to have a Wi-Fi enabled phone or be on a Wi-Fi network.

    What else can I do with Wi-Fi calling?

    • You can make calls, send SMSs, check your voicemail, buy bundles or check your balance on Wi-Fi Calling.

    Can CELL C prepaid and Top Up contract customers use Wi-Fi calling?

    • Yes!

    Can I use Wi-Fi Calling on any phone?

    • No, you must have a Wi-Fi Calling enabled cellphone to benefit from Wi-Fi Calling. Visit the Wi-Fi Handsets (make this a link) section to view the list of cellphones that support Wi-Fi Calling on Cell C.

    How am I charged for Wi-Fi Calling?

    • There are no additional charges to use Wi-Fi Calling. You use your current plan and are charged according to your current rates when you make a call or send an SMS over a Wi-Fi network. If you have inclusive value or free value on your current plan, they will be used first.

    Can I use Wi-Fi Calling Overseas?

    • Yes! If you are an international traveller, you can say goodbye to expensive international roaming costs!. Wi-Fi Calling allows you to connect to an international Wi-Fi network and make calls and send SMSs at your local Cell C tariff plan rates. You will be charged for all your calls as if you were in South Africa. Select the "never use cellular network" option while overseas to ensure you only make Wi-Fi calls.

    How does it work?

    • Wi-Fi Calling is quite simple. Just follow these steps:
    • Step 1: Connect to your preferred Wi-Fi network.
    • Step 2: Go into your settings on your phone and select "Wi-Fi Calling" to enable the service. You will see the Wi-Fi Calling icon appear on the top of your screen.
    • Step 3: Once you connect for the first time, you will receive a confirmation message - you're now ready to make calls and send SMSs.
    • Step 4: Dial the number on your keypad and press the 'call' button. This button will change to a Wi-Fi Calling button which means you are calling over a Wi-Fi network

    How do I purchase Wi-Fi Calling?

    • A Cell C Wi-Fi Calling capable handset can be purchased at the nearest participating Cell C Store. Cell C agents will assist you in setting up your handset. In addition to the handset, Cell C also offers an unlimited Wi-Fi Calling bundle.
    • You must have access to a Cell C USIM (latest USIMs being distributed for purchase, upgrades and SIM Swaps).
    • Customers with capable WFC devices will be auto-provisioned to the system, otherwise contact customer care.
    • You can also be provisioned by dialling *147# and selecting option 8. Not applicable to IOS

    How do I enable Wi-Fi? (Home Network, Wi-Fi Hotspot, Corporate Network)

    • To enable Wi-Fi on your handset, select the Wi-Fi network in the settings menu on your handset.

    How do I enable Wi-Fi Calling?

    • By default, your Wi-Fi supported handset should be enabled for Wi-Fi Calling as soon as you connect to the Wi-Fi network. You must connect to a Wi-Fi network for the service to work. Your handset will automatically connect to that same network when in range.

    How do I buy a Wi-Fi Calling Bundle?

    • A Cell C Wi-Fi Calling handset can be purchased at the nearest participating Cell C Store. Cell C agents will assist you in setting up your handset. In addition to the handset, Cell C also offers an unlimited Wi-Fi Calling bundle.
    • You must have access to a Cell C USIM (latest SIMs being distributed for purchase, upgrades and SIM Swaps).
    • The customers with capable WFC devices will be automatically provisioned to the service.
    • You can also be provisioned by dialling *147# and selecting option 8. Not applicable to IOS.

    Will calls or SMSs over Wi-Fi be charged differently than my cellular calls?

    • Wi-Fi calls and SMSs will be charged according to the customer's tariff plan rates.

    How do I know when I am using Wi-Fi for my calls?

    • When your handset is connected to a Wi-Fi network, it will automatically try register with the network for Wi-Fi Calling. Once the registration is successfully completed, you will see the Wi-Fi Calling icon in the status bar on the top of your handset screen. Also, you will see the Wi-Fi Calling icon displayed in the dialler (in place of your regular calling icon) when making a call.

    What happens if I lose Wi-Fi coverage?

    • Your call will be dropped. Depending on your settings the handset will revert back to the cellphone network, where coverage is available.

    How do I log into a Wi-Fi network on my handset?

    • Go to settings and select Wi-Fi. A list of available Wi-Fi networks will appear. Select a trusted network and enter a password to connect. After the first connection, the handset will automatically connect to that network when in range.

    Are Wi-Fi calls comaprable in quality to regular cellphone calls?

    • Yes, when the handset is in range of a reliable Wi-Fi network, Wi-Fi calls and cellphone calls are similar in quality.

    What happens if I am not connected to a Wi-Fi connection?

    • Your call will be carried over the cellphone network or local operator network when roaming, depending on handset settings.

    Will I be charged for Data on Wi-Fi?

    • Wi-Fi Calling is purely a voice and SMS service. When connected to a Wi-Fi network such as public or private hotspots, data is consumed via the hotspot and not your tariff plan. If a private or public hotspot is not available, you will be charged for data according to your tariff plan rates while in South Africa and roaming rates when abroad.

    Can I purchase Cell C voice and Data Bundles while on Wi-Fi Calling?

    • Yes, access to the USSD menu is available via Wi-Fi Calling. Cell C customers will be able to purchase bundles via Wi-Fi Calling. This functionality is handset dependant.

    What should I do if I get an error on Wi-Fi Calling?

    • Contact Cell C Customer Care on 084140 and provide the agent with the error code and message displayed on your handset.

    The Wi-Fi Calling icon does not appear on my handset screen, what should I do?

    • If the Wi-Fi Calling icon does not appear on your handset screen, it could be because your handset is not connected to a Wi-Fi network. Refer to the Wi-Fi Handsets tab to confirm your handset settings.

    The Wi-Fi Network has blocked Wi-Fi Calling.

    • Some networks especially corporate Wi-Fi networks might block the service. Cell C does not have control over this. Contact Cell C Customer Care on 084 140.

    What happens if I get disconnected from my Wi-Fi network while I am on a call?

    • If the call is disconnected, try to call again. The call could disconnect due to a weak Wi-Fi hotspot signal or the Wi-Fi network connection has timed out. An error message will be displayed together with a beeping sound informing the customer that the call has dropped.

    How do I know that I am making a Wi-Fi call and not a normal Cell C call?

    • The dial button on your handset will change to a similar icon as indicated below when successfully connected to a Wi-Fi network. If the dialer does not change to the icon below, your call will be made over the Circuit Switch Network. Refer to WiFi Handsets tab to check the Wi-Fi icon for your phone

    Does my bill show that I made a Wi-Fi call? How would this reflect?

    • Wi-Fi calls will be displayed as Wi-Fi calls on the bill and standard calls will be displayed as it is currently displayed on the bill.

    How do I get a Cell C USIM?

    • You can purchase a USIM at any Cell C Store.

    How do I know whether I have a CELL C USIM?

    • Contact Cell C Customer Care on 084140.

    Can I call or SMS someone that is not on Wi-Fi Calling?

    • Yes, calls can be made and received to non Wi-Fi Calling handsets on any network across the globe.

    Can I check my balances via Wi-Fi Calling?

    • All balances are available via USSD on Wi-Fi Calling.
    • CAN I DIAL EMERGENCY SERVICES VIA Wi-Fi CALLING?
    • 112 calls will be attempted.

    Can I use devices from other networks for Wi-Fi Calling?

    • For customers porting into Cell C from MTN and Telkom Mobile, the device software will need to be updated. Vodacom devices will not work as the software is not compatible. Cell C will send a message with a link to all compatible devices for an over-the-air update.

    What message will I see if my device is not Wi-Fi Calling compatible?

    • Refer to the Wi-Fi Handsets tab to check if your device is supported by Cell C for Wi-Fi Calling.

    My Wi-Fi network at the office will not let me make a Wi-Fi call, What can I do?

    • Wi-Fi networks can block the call, based on the settings of the Wi-Fi network. Cell C cannot control third party Wi-Fi networks. If it is a corporate network, Cell C can provide guidance to your IT department in order to enable Wi-Fi Calling. For public hotspots, we cannot assist technically on changing these settings. Contact Cell C Customer Care on 084140.

    Can I use an always on hotspot for Wi-Fi Calling?

    • Cell C has partnered with Always On to utilise their hotspots for Wi-Fi Calling. If you are in an Always On location, you will be able to utilise the hotspot for Wi-Fi Calling. Always On hotspots will provide a complimentary service for Wi-Fi Calling only and not internet browsing.

    Wi-Fi Calling Terms and Conditions

    1. It is important that you understand and agree to these terms and conditions in order for you to participate in the Wi-Fi Calling service.
    2. All standard Terms and Conditions of Cell C (Pty) Ltd and Cell C Service Provider Company (Pty) Ltd applies to the Wi-Fi Calling service and the Wi-Fi Calling bundles.
    3. All prices and usage rates advertised include VAT, unless otherwise stated.
    4. Standard RICA rules and processes apply.

    How to access the Wi-Fi Calling service?

    1. The Wi-Fi Calling service is only available on Wi-Fi Calling enabled devices, and only to customers on Cell C Post-paid, Hybrid and Prepaid packages.
    2. Before making use of the service, you are required to be provisioned for the Wi-Fi Calling service, as follows:
      1. You are required to have the applicable Wi-Fi Calling software installed on your Wi-Fi Calling enabled device;
      2. You are required to have an active Cell C USIM.
      3. In addition, access to a Wi-Fi network is required for the service to work, as well as the required airtime value or inclusive value.
      4. You are responsible for ensuring that the applicable Wi-Fi Calling "icon" is displayed on your device, prior to attempting to use the Wi-Fi Calling services. Cell C shall not be held liable for any charges incurred in the event that a call is made or SMS sent when not connected to a Wi-Fi network/hotspot.

    Features of the Wi-Fi Calling service

    1. Wi-Fi Calling features are device dependent. Not all features are available on all devices. It is your responsibility to ensure that you are familiar with the particular features on your device for usage of the Wi-Fi Calling service.
    2. The availability of Wi-Fi Calling, as well as the strength of the Wi-Fi network, is not dependant on the Cell C network. Cell C is not responsible for, and does not guarantee, the availability or quality of the Wi-Fi Calling service.
    3. In the event of a weak Wi-Fi network signal, the Wi-Fi Calling service may not be available. If a Wi-Fi call is made and the Wi-Fi network is weak or unstable, the call will not automatically change over to a circuit switch network. The Wi-Fi call will be terminated in this instance.
    4. While making use of the Wi-Fi Calling service, you must be aware that devices using wireless connections may be vulnerable to unauthorized attempts to access any data, personal information and software that may be stored on the device. It is therefore important to ensure the wireless network is secure before attempting to connect to a Wi-Fi network in order to make use of this the WiFi calling service. Cell C shall will not be held liable for any unauthorised access or loss of data, software and/or personal information in this instance.
    5. Only emergency service calls will revert back to the circuit switch network, where service is available.
    6. SMS is a feature of the Wi-Fi Calling service. This means that if you are using a Wi-Fi enabled device, and have access to the Wi-Fi Calling service, you may send SMS's over the Wi-Fi network, if available.

    Costs of the Wi-Fi Calling service

    1. Wi-Fi Calling and SMS's will deplete from your available Cell C tariff plan or your FREE/inclusive airtime value, where applicable.
    2. In order to make use of the Wi-Fi Calling service, you are required to have the relevant airtime value available.
    3. If no FREE or inclusive airtime value is available at the time that the Wi-Fi Calling service is used, out of bundle usage will apply.

    Wi-Fi Calling Bundles

    1. In order to make use of the Wi-Fi Calling service, you are required to have the relevant airtime value available. You are encouraged to purchase a Wi-Fi Calling bundle.
    2. Once a Wi-Fi Calling bundle is purchased, all Wi-Fi calls made and SMS's sent will automatically deplete from the bundle (during the applicable validity period of the bundle) and not from the available tariff plan. Once the bundle has depleted or expired, Wi-Fi Calling and SMS's will deplete from your available Cell C tariff plan.
    3. Wi-Fi Calling bundles are available to Cell C customers on Post-paid, Hybrid and/or Prepaid packages. You can buy either a once-off Wi-Fi Calling bundle or a monthly recurring Wi-Fi Calling bundle.
    4. The bundles are subject to a Fair Usage Policy.
    5. Once the bundle is depleted or expired, out of bundle usage will apply if no other FREE or inclusive value is available.
    6. Specifics in respect of the Wi-Fi Calling bundles are set out below:

    Validity/Expiry of the Wi-Fi Calling bundles:

    1. The Wi-Fi Calling bundles are available for thirty days from date of activation.
    2. You can either purchase a once-off Wi-Fi Calling bundle or a monthly recurring Wi-Fi Calling bundle.
    3. The Wi-Fi Calling bundles will be pro-rated depending on time of purchase in a particular month.
    4. There will be no carry-over of any unused value. When the Wi-Fi Calling bundle expires, any unused value will be lost.

    Wi-Fi Calling for International Roaming

    1. You do not require activation of international roaming on your device in order for you to use the Wi-Fi Calling service while abroad.
    2. In order to make use of the Wi-Fi Calling service, you need to be in a secured Wi-Fi network/hotspot.
    3. In order to make use of the Wi-Fi Calling service, you are required to have the relevant airtime value available. You are encouraged to purchase a Wi-Fi Calling bundle or prepaid airtime.
    4. All Wi-Fi calls made and SMS's sent will automatically deplete from your Wi-Fi Calling bundle or your available Cell C tariff plan.
    5. You are responsible to ensure that you are connected to a secured Wi-Fi network while making use of the Wi-Fi Calling services. Should you not be connected to a secure Wi-Fi network, standard international roaming charges will apply.
    6. You are responsible to ensure that the applicable Wi-Fi Calling "icon" is displayed on your device, before attempting to use the Wi-Fi Calling services abroad. Cell C will not be held liable for any charges incurred in the event that a call is made or SMS sent when not connected to a Wi-Fi network/hotspot.

    Exclusions to the Wi-Fi Calling service

    1. International roaming, by default, will not be enabled. You will be required to contact Cell C and enable international roaming before to travelling abroad.
    2. MMS is not a feature of the Wi-Fi Calling service and you will not be able to send MMSs over the Wi-Fi network while using the Wi-Fi Calling service.
    3. Wi-Fi Calling is a Voice and SMSs only service. When connected to a Wi-Fi network your data will be deducted from your main tariff plan, but from the Wi-Fi network.

    General

    1. Any valued added services added to the account will be deducted from your available airtime value.
    2. All Premium rated or special number calls and MMSs will be charged to you as out of bundle usage according to the applicable tariff plan.
    3. Data and/or airtime value is required on the Wi-Fi network to make a Wi-Fi call.
    4. All standard terms and conditions in respect of your main tariff plan will apply.
    5. You must be aware that the Wi-Fi Calling service may not be supported by all Wi-Fi networks/hotspots. Cell C shall not be held liable in this instance.
    6. All Wi-Fi calls made, whether in South Africa or abroad, will terminate after sixty minutes. You will need to re-establish a secure Wi-Fi connection before resuming with your Wi-Fi call. Cell C reserves the right to suspend the Wi-Fi Calling service and its benefits in its sole discretion, including when any fraudulent activity is suspected, and if the outcome of an investigation proves that fraudulent activity occurred, Cell C shall be entitled to terminate the Wi-Fi Calling service.
    7. Cell C may amend, modify or otherwise change these terms and conditions in its sole and absolute discretion on notice to you and the amended version will be displayed in the same media as these terms and conditions. By continuing to participate in, and make use of, the Wi-Fi Calling service you agree and understand that you will be bound by the amended terms and conditions.
    8. It is important that you understand that all customers that make use of the Wi-Fi Calling service indemnify Cell C, its directors, affiliates, members, partners, employees, agents, consultants, suppliers, contractors and sponsors against any loss or damages, either direct, indirect, consequential or otherwise, arising from their use of the Wi-Fi Calling service.
    9. Cell C has the right to withdraw the Wi-Fi Calling service in its sole and absolute discretion and will notify you if it chooses to do so. You will not have a claim against Cell C in this event.