General
Can I choose my Wi-Fi Calling preferences?
- No, unfortunately this feature is not available on iOS.
Setting up Wi-Fi Calling
We would recommend that you enable Wi-Fi Calling while in a local network at home, before travelling overseas.
Data Roaming
To avoid incurring expensive roaming charges, we suggest that you disable data roaming before going overseas.
iOS PHONES
The current supported iOS handsets:
- Apple iPhone 5c
- Apple iPhone 5s
- Apple iPhone 6 and 6 Plus
- Apple iPhone 6s and 6s Plus
- Apple iPhone SE
- Apple iPhone 7 and 7 Plus
- Apple iPhone 8 and 8 Plus
How do I enable Wi-Fi Calling on my iPhone?
- Connect to a Wi-Fi network. Follow the below steps in order to enable for Wi-Fi Calling:
Step 1
- Ensure that your iOS software is updated to the latest software version, iOS 9.3 or higher. To check the version of software, go to Settings > General > About > Version. Ensure that the latest Carrier version is available on the device, Cell C 28.2 or higher
Step 2
- If your software version or Carrier settings is outdated, you will be able to update it by downloading the latest version by using your cellular data, connecting to a Wi-Fi Hotspot or via the iTunes application on a PC which is connected to the internet.
- 2.1. If a customer is downloading the software using his PC and connecting via USB and there is no notification of any updates. The customer must manually check by clicking Check for Update in iTunes. Notification of Carrier settings will pop up once connected to iTunes
- 2.2. If a customer is downloading the software using their iPhone. The customer must go into "settings", click on "general", click on "software update". Once the update is complete, iPhones that support Wi-Fi Calling will show Cell C 24.1 within Settings> General > About > Carrier. If not , Select Settings->General -> About. Request for update will popup.
Step 3
- To switch enable or disable Wi-Fi Calling, go to Settings > Phone > Wi-Fi Calling and select "Enable" or "Disable".
- In areas where the Wi-Fi calling is poor, it may be due to the quality of the Wi-Fi network. This may require the user to disconnect the Wi-Fi calling.
How do I disable roaming before travelling overseas?
- Go to Settings -> select Cellular -> Ensure Cellular Data Options is set to Roaming Off.
General
Can I choose my Wi-Fi Calling preferences?
- Some Android handsets allows you the options of customising the Wi-Fi Calling preferences as indicated below. These options are found by selecting the Settings menu and the More icon on your handset. Handsets without the Wi-Fi Calling preference options will automatically connect to the Wi-Fi Calling service provided you are connected to a Wi-Fi network.
AG Style
How do I enable Wi-Fi Calling on my AG Style?
- Connect to a Wi-Fi network. By default Wi-Fi Calling should be enabled automatically or go to Settings-> More-> Enable switch next to Wi-Fi Calling.
How to I disable Wi-Fi Calling on my AG Style?
- Go to Settings->Select More-> Disable switch next to Wi-Fi Calling.
How do I know I am making a Wi-Fi call on my AG Style?
- When your handset is connected to a Wi-Fi network, it will automatically try to register with the network for Wi-Fi Calling. Once the registration is successfully completed, you will see the Wi-Fi Calling icon in the status bar on the top of your handset screen. You will also see the Wi-Fi Calling icon displayed in the dialler (in place of your regular calling icon) when making a call. Note that the cellular signal bars will disappear during a Wi-Fi call.
What version of software is required?
- Go to Settings->Select About Phone-> Scroll to Custom Build Version which should be AG_5001_V01_201510231416.
How do I disable roaming before travelling overseas?
- Go to Settings ->Select Mobile Network. Ensure that "Data roaming" is turned off.
Cell C Empire
How do I enable Wi-Fi Calling on my Empire device?
- Connect to a Wi-Fi network. By default Wi-Fi Calling should be enabled automatically or go to Settings-> More -> Enable switch next to Wi-Fi Calling.
How do I disable Wi-Fi Calling on my Empire device?
- Go to Settings-> More -> Disable switch next to Wi-Fi Calling.
How do I know I am making a Wi-Fi Call on my Empire device?
- When your handset is connected to a Wi-Fi network, it will automatically try to register with the network for Wi-Fi Calling. Once the registration has successfully completed, you will see the Wi-Fi Calling icon in the status bar on the top of your handset screen. You will also see the Wi-Fi Calling icon displayed in the dialler (in place of your regular calling icon) when making a call. Note that the cellular signal bars will disappear during a Wi-Fi call.
What version of software is required?
- Go to Settings->Select About Phone-> Scroll to Custom Build Version which should be x5_pq512m_V20160419_2101.
How do I disable roaming before travelling overseas?
- To disable Wi-Fi Calling, go to Settings-> More ->Select Cellular networks->Disable Data Roaming.
Cell C Extreme
How do I enable Wi-Fi Calling on my Extreme device?
- Connect to a Wi-Fi network. By default Wi-Fi Calling should be enabled automatically or go to Settings-> More-> Enable switch next to Wi-Fi Calling.
How do I disable Wi-Fi Calling on my Extreme device?
- Go to Settings-> More-> Disable switch next to Wi-Fi Calling.
How do I know I am making a Wi-Fi call on my Extreme device?
- When your handset is connected to a Wi-Fi network, it will automatically try to register with the network for Wi-Fi Calling. Once the registration is successfully completed, you will see the Wi-Fi Calling icon in the status bar on the top of your handset screen. You will also see the Wi-Fi Calling icon displayed in the dialler (in place of your regular calling icon) when making a call. Note that the cellular signal bars will disappear during a Wi-Fi call.
What version of software is required?
- Go to Settings->Select About Phone-> Scroll to Custom Build Version which should be CELLC_Extreme_20160407_V.8.
How do I disable roaming before travelling overseas?
- To disable Wi-Fi Calling, go to Settings-> Select More->Select Cellular networks->Disable Data Roaming.
Huawei
- The current supported Huawei handsets are below:
- Huawei Y6
- Huawei P9 (EVA-19)
How do I enable Wi-Fi Calling on my Huawei devices?
- Connect to a Wi-Fi network. By default Wi-Fi Calling should be enabled automatically or go to Settings-> More-> Enable switch next to Wi-Fi Calling.
How do I disable Wi-Fi Calling on my Huawei devices?
- Go to Settings-> More-> Disable switch next to Wi-Fi Calling.
How do I know I am making a Wi-Fi call on my Huawei device?
- When your handset is connected to a Wi-Fi network, it will automatically try to register with the network for Wi-Fi Calling. Once the registration is successfully completed, you will see the Wi-Fi Calling icon or "Cell C Wi-Fi" in the status bar on the top of your handset screen. You will also see the Wi-Fi Calling icon displayed in the dialler (in place of your regular calling icon) when making a call. Note that the cellular signal bars will disappear during a Wi-Fi call.
What versions of software are required?
- Huawei Y6
- Go to Settings-> select About Phone-> scroll to Custom Build Version which should be SCL-L21C190B130.
- Huawei P9
- Go to Settings-> select About Phone-> 'Build Number' which should be EVA-L19C185B385.
How do I update to the Wi-Fi Calling software?
- Ensure that youre device is connected to a strong Wi-Fi network. On the device, go to Settings -> select System update -> select Check for Updates -> Download and install the update.
How do I disable roaming before travelling overseas?
- Go to Settings-> More -> Select Cellular networks -> Disable Data Roaming.
Samsung
- The current supported Samsung handsets are below:
- Samsung Galaxy S6
- Samsung Galaxy S6 EDGE
- Samsung Galaxy Note 5
- Samsung Galaxy S7
- Samsung Galaxy S7 EDGE
- Samsung Galaxy S6 EDGE Plus
- Samsung Galaxy J5
- Samsung Galaxy A3 (2017)
- Samsung Galaxy A5 (2017)
- Samsung Galaxy A7 (2017)
- Samsung Galaxy J5 Prime
- Samsung Galaxy J7 Prime
- Samsung Galaxy Grand Prime Plus
- Samsung Galaxy S8
- Samsung Galaxy S8 EDGE
- Samsung J7 Pro
- Samsung Note 8
How do I enable Wi-Fi Calling on my Samsung device?
- Connect to a Wi-Fi network. Follow the below steps in order to enable your Samsung for Wi-Fi Calling:
How do I know I am making a Wi-Fi Call on my Samsung device?
- When your handset is connected to a Wi-Fi network, it will automatically try to register with the network for Wi-Fi Calling. Once the registration is successfully completed, you will see the Wi-Fi Calling icon in the status bar on the top of your handset screen. You will also see the Wi-Fi Calling icon displayed in the dialler (in place of your regular calling icon) when making a call. Note that the cellular signal bars will disappear during a Wi-Fi call.
What version of software is required?
- Refer to point 2, step 1 under Samsung.
How do I disable roaming before travelling overseas?
- Go to Settings ->Select Mobile network. Ensure that Data Roaming is off.
How do I disable Wi-Fi Calling?
- Go to your Dialler, Select More -> Settings ->Scroll down to Wi-Fi Calling and untick the box.
LG
- Current supported devices are below:
- LG G5 (H850)
- LG Stylus 2 (K520K)
- G6 (H870)
- K10 2017 (M250Y)
- Q6 (M700Y)
1. How do I enable Wi-Fi Calling on my LG device?
Connect to a Wi-Fi network. Follow the below steps in order to enable your LG devices for Wi-Fi Calling:
Step 1
- Check that you have the latest version of software. Select Settings -> Select General Tab on top right ->Select About phone -> Select Software info ->Check software version.
- Wi-Fi calling software version for the device are as follows:
- LG G5->V20f-ZAF-XX
- LG Stylus 2-> V10e-ZAF-XX
- LG G6 -> V10f-ZAF-XX
- LG K10 2017 -> V10c-ZAF-XX
- LG Q6 -> V10f-ZAF-XX
- If you don't have the latest software version, follow step2
- By default Wi-Fi Calling should be enabled automatically else, go to Dialler -> Select More ( 3 vertical dots to the top right hand side of screen) , Select Call settings, Wi-Fi Calling can be switch on.
Step 2: You can update the device to the latest software by:
- Using your own Data - this will be charged unless you have in bundle value available
- Wi-Fi - By connecting to a Wi-Fi Hotspot
- Via LG Bridge Application on PC which needs to be connected to the internet.
Using your own data:
Select Settings -> Select General Tab on top right ->Select About phone -> Select Update Centre -> Select Software update-> Select Check now for update
Using Wi-Fi:
Ensure your Wi-Fi is enabled. Select Settings -> Select General Tab on top right ->Select About phone -> Select Update Centre -> Select Software update-> Select Check now for update. The new software will be picked up. Install and thereafter reboot the device.
Using the LG Bridge Application:
How do I disable Wi-Fi Calling on my LG device?
- Go to the Dialler -> select More (3 vertical dots to the top right hand side of screen), select Call settings, Wi-Fi Calling can be switched off.Go to the Dialler -> select More (3 vertical dots to the top right hand side of screen), select Call settings, Wi-Fi Calling can be switched off.
How do I know that I am making a Wi-Fi Call on my LG device?
- When your handset is connected to a Wi-Fi network, it will automatically try to register with the network for Wi-Fi Calling. Once the registration is successfully completed, you will see the Wi-Fi Calling icon in the status bar at the top of your screen. You will also see the Wi-Fi Calling icon displayed in the dialler (in place of your regular calling icon) when making a call.
How do I disable roaming before I go overseas?
- Select Settings -> select More -> select Mobile Networks. Please ensure that data roaming is turned off.
ZTE V6
How do I enable Wi-Fi Calling on my ZTE V6 device?
- Connect to a Wi-Fi network. By default Wi-Fi Calling should be enabled automatically else, go to Settings->Select More-> Enable switch next to Wi-Fi Calling.
How to I disable Wi-Fi Calling on my ZTE V6 device?
- Go to Settings->Select More-> Disable switch next to Wi-Fi Calling.
How do I know I am making a Wi-Fi Call on my ZTE V6 device?
- When your handset is connected to a Wi-Fi network, it will automatically try to register with the network for Wi-Fi Calling. Once the registration is successfully completed, you will see the Wi-Fi Calling icon in the status bar on the top of your handset screen. You will also see the Wi-Fi Calling icon displayed in the dialler (in place of your regular calling icon) when making a call. Note that the cellular signal bars will disappear during a Wi-Fi call.
What version of software is required?
- Go to Settings->Select About Phone-> Scroll to Custom Build Version which should be CLL_ZA_QB18D_P635A20V1.0.3. If you don't have this version, go to Settings->Select About->Select System Update Manager->Select System Updates-Select Online Update.
How do I disable roaming before travelling overseas?
- Go to Setting -> select More-> select Cellular Networks -> Disable the switch next to Data roaming. Please ensure that you are not connected to Wi-Fi Calling before you disable.
ZTE L6 Lite
How do I enable Wi-Fi Calling on ZTE L6 Lite?
- Connect to a Wi-Fi network. By default Wi-Fi Calling should be enabled automatically or go to Settings->Select More-> Enable the switch next to Wi-Fi Calling.
How do I disable Wi-Fi Calling on ZTE L6 Lite?
- Go to Settings->Select More-> Disable the switch next to Wi-Fi Calling.
How do I know I am making a Wi-Fi Call?
- When your handset is connected to a Wi-Fi network, it will automatically try to register with the network for Wi-Fi Calling. Once the registration is successfully completed, you will see the Wi-Fi Calling icon in the status bar on the top of your handset screen. You will also see the Wi-Fi Calling icon displayed in the dialler (in place of your regular calling icon) when making a call. Note that the cellular signal bars will disappear during a Wi-Fi call.
What version of software is required?
- Go to Settings->Select About Phone-> Scroll to Custom Build Version which should be CLL_ZA_QB18D_P680A10V1.0.0. If you don't have this version, go to Settings -> Select About->Select System Update Manager -> Select System Updates -> Select Online Update.
How do I disable roaming before travelling overseas?
- Go to Setting -> select More -> select Cellular Networks -> Disable the switch next to Data roaming. Please ensure that you are not connected to Wi-Fi Calling before you disable.
Cell C Extreme 8_Empire 8
How do I enable Wi-Fi Calling on my Cell C Extreme?
- Connect to a Wi-Fi network. By default Wi-Fi Calling should be enabled automatically else, go to Settings -> select More-> Enable the switch next to Wi-Fi Calling.
How to I disable Wi-Fi Calling on my Cell C Extreme or Empire 8?
- Go to Settings -> select More -> Disable the switch next to Wi-Fi Calling.
How do I know I am making a Wi-Fi Call on my Cell C Extreme 8 or Empire 8?
- When your handset is connected to a Wi-Fi network, it will automatically try to register with the network for Wi-Fi Calling. Once the registration is successfully completed, you will see the Wi-Fi Calling icon in the status bar on the top of your handset screen. You will also see the Wi-Fi Calling icon displayed in the dialler (in place of your regular calling icon) when making a call. Note that the cellular signal bars will disappear during a Wi-Fi call.
What is the version of software required?
- Go to Settings -> select About Phone -> scroll to Custom Build Version which should be :
- Extreme_E8_V2.0.
- CLL_ZA_EMPIRE_E8_V3.0
- If you don't have this version, go to Settings -> select About -> select System Update Manager -> select System Updates -> select Online Update.
How do I disable roaming before travelling overseas?
- Go to Settings -> select More -> select Cellular Networks -> Disable the switch next to Data roaming. Please ensure that you are not connected to Wi-Fi Calling before you disable roaming.
Sony
- Current supported devices are below:
- Sony Xperia XZ (F8331)
- Sony Xperia XZ_Premium (G8141)
- Sony Xperia XA1_(G3121)
- Sony XZ1_(G8341)
- Xperia L1_(G3312)
-
How do I enable Wi-Fi Calling on my Sony device?
- Connect to a Wi-Fi network. Follow the below steps in order to enable your Sony device for Wi-Fi Calling:
-
Step 1
- Check that you have the latest version of software. Select Settings -> Select About phone -> Scroll to the bottom of the screen and check 'Build number'.
- Wi-Fi Calling software version for the device is as follows:
- Sony Xperia XZ -> 41.2.A.7.8
- Sony Xperia XZ_Premium -> 45.0.A.5.1
- Sony Xperia XA1_-> 40.0.A.6.135
- Sony Xperia XZ1-> 47.1.A.2.260
- Sony Xperia L1 -> 43.0.A.5.79
-
If you don't have the latest software version, follow step 2
-
By default Wi-Fi Calling should be disabled, to enable, go to Dialler -> select More ( 3 vertical dots to the top right hand side of screen), select Settings -> select Calls -> select Wi-Fi Calling, Wi-Fi Calling can be switched on.
-
Step 2
- You can update the device to the latest software by:
- Using your own Data - this will be charged unless you have in bundle value available
- Wi-Fi - By connecting to a Wi-Fi Hotspot
- Via Sony Xperia Companion suite on PC which needs to be connected to the internet
- Using your own data:
Select Settings -> select About phone -> select Software update-> Device will check if new software is available. Download the software and install.
- Using Wi-Fi:
Ensure your Wi-Fi is enabled. Select Settings -> select About phone -> select Software update-> Device will check if new software is available. Download the software and install.
- Using the Xperia Companion Application:
Click on the link below and install Xperia Companion application onto your PC.
http://support.sonymobile.com/global-en/xperia-companion/
Connect your Sony Xperia XZ via USB to the PC and open the Xperia Companion application. Select software update.
How do I disable Wi-Fi Calling on my Sony device?
- Go to Dialler -> Select More ( 3 vertical dots to the top right hand side of screen) , select Settings, select -> Calls, select Wi-Fi Calling , Wi-Fi Calling can be switched off.
How do I know that I am making a Wi-Fi Call on my Sony device?
- When your handset is connected to a Wi-Fi network and Wi-Fi calling is enabled, the device will automatically try to register with the network for Wi-Fi Calling. Once the registration has successfully completed, you will see the Wi-Fi Calling icon in the status bar on the top of your handset screen.
Nokia
Current supported devices are below:
- Nokia 3
- Nokia 5
- Nokia 6
- Nokia 8
How do I enable Wi-Fi Calling on my Nokia device?
Connect to a Wi-Fi network. Follow the below steps in order to enable your Nokia device for Wi-Fi Calling:
Step 1
- Check that you have the latest version of software. Select Settings -> Select About phone -> Scroll to the bottom of the screen and check 'Build number'.
Wi-Fi Calling software version for the device is as follows:
- Nokia 3
- Nokia 5 00WW_3_700
- Nokia 6_00WW_3_700
- Nokia 8_00WW_3_08B
- If you don't have the latest software version, follow step 2
- By default Wi-Fi Calling should be enabled, else, go to Dialler -> select More ( 3 vertical dots to the top right hand side of screen), select Settings -> select Calls -> select Wi-Fi Calling, Wi-Fi Calling can be switched on. Even if you have the latest software version, Nokia devices require the carrier settings to be push to the device. A message " Reboot to Update Operator Settings?" , will pop up on the device. Select OK. Should Wi-Fi calling not be enabled, it is recommended to follow the steps below:
- Remove Cell C SIM card from device
- Restart phone without SIM cards
- Insert Cell C Sim card into device and reboot the device
- "Reboot to Update Operator Settings?" should pop up in a few minutes, Select "OK"
Step 2
- You can update the device to the latest software by:
- Using your own Data - this will be charged unless you have in bundle value available
- Wi-Fi - By connecting to a Wi-Fi Hotspot
- Using your own data:
- Select Settings -> select About phone -> select Software update-> Device will check if new software is available. Download the software and install.
- Using Wi-Fi:
- Ensure your Wi-Fi is enabled. Select Settings -> select About phone -> select Software update-> Device will check if new software is available. Download the software and install.
How do I disable Wi-Fi Calling on my Nokia device?
Go to Dialler -> Select More ( 3 vertical dots to the top right hand side of screen) , select Settings, select -> Calls, select Wi-Fi Calling , Wi-Fi Calling can be switched off.
How do I know that I am making a Wi-Fi Call on my Nokia device?
When your handset is connected to a Wi-Fi network and Wi-Fi calling is enabled, the device will automatically try to register with the network for Wi-Fi Calling. Once the registration has successfully completed, you will see the Wi-Fi Calling icon in the status bar on the top of your handset screen.