GloCell Joins the Cell C Family.
Please accept our warmest welcome to you as a Cell C customer. As a member of our family, we want to assure you that we are here to make sure your transition to our network is as smooth as possible.
We know that you may have a few questions, so we have put together an FAQ to assist you and should your question not be covered below then please feel free to get in touch with our call center. They have been specially equipped to assist you with anything you might need. For email queries please use Escalations@cellc.co.za or dial 084 135 for telephonic help.
Please download the Cell C App - you will find it is a great tool for navigating all things Cell C. We hope that this is just the beginning of a long and enjoyable journey with Cell C.
- Why is my contract with GloCell being migrated to Cell C?
Cell C and GloCell concluded an agreement that will see GloCell cede its Cell C contract customer base to Cell C. GloCell was appointed as Service Agent for Cell C in 2016.
To ensure the best possible experience for customers, migrating GloCell contract customers back to Cell C was the best thing to do as customers will now have access to a larger call centre, increased sales and service points and an enhanced product and service portfolio.
- What does this mean for me as a GloCell customer?
This means that over the next few weeks your contract will be migrated to Cell C. Once migration has been completed, you will no longer be a GloCell customer, but a Cell C customer.
- What changes can I expect to my contract?
The fact that you are now a direct member of the Cell C family should not change your account at all and your subscription will remain as originally initiated.
- What are the benefits of being a Cell C customer?
As a Cell C customer you will have access to a larger call centre, increased sales and service points and a larger product and service portfolio.
- When will this process be completed i.e. when will I become a Cell C customer?
We expect all contracts to be fully integrated into the Cell C systems by mid July.
- When will I receive my first Cell C bill?
Until the migration is complete, you will still receive your bills from GloCell. However, the debit order might be completed by Cell C subject to migration date, and your banking notification SMS will reflect as such.
- How will the process affect my debit order?
If you pay your monthly account through a debit order, this debit order has been transferred to Cell C, so there is no need for you to make any changes and your monthly banking SMS's will in future reflect a payment to Cell C.
- I pay my account via EFT. Will I need to change banking details?
If you pay manually on a monthly basis, your payment beneficiary should change from GloCell to Cell C. All the banks have Cell C as a registered beneficiary and you can make your payments utilising the reference listed on your statement. You will receive your Cell C statement around the 7th of every month.
- What do I do if I have questions?
Until migration is complete, you will still have access to the GloCell call centre on 084 1234 and GloCell's agents will assist you with any problems or queries you may have.
Once the migration of your contract is complete, you will receive a notification from Cell C via SMS. Cell C's call centre agents are fully briefed and will be able to assist you. You can reach them on 084 135.
Alternatively, you can send an email with your questions to firstname.lastname@example.org.