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Welcome to the future of broadband with C-Fibre

Cell C has partnered up with various Fibre Network Operators in the market providing fibre on the open access network model.

Fibre is a next generation broadband technology that introduces super-fast speeds and a high capacity network with flexibility, reliability and stability like you have never seen before. With speeds of up to 100Mbps, C-Fibre offers up to 25x the speed over traditional ADSL or 3G service.


experience the difference

Select your file size and ADSL speed to compare your current internet experience with what you would experience on fibre.

  • C-Fibre
C-FIBRE | Download Time
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  1. What is Fibre?

    Fibre is a next generation broadband technology that introduces super-fast speeds and a high capacity network with flexibility, reliability and stability like you have never seen before. With speeds up to 100Mbps, Cell C Fibre to the Home (FTTH) service, known as C-Fibre offers up to 25x the speed over traditional ADSL or 3G.


  2. Why Fibre?

    • Provides the most consistent and reliable service out of all broadband technologies currently available in the market.
    • Provides a stable connectivity - distance from the local exchange does not determine or affect your line speed.
    • Does not use copper so chances of cable theft is remote.
    • Stormy weather or lighting storms have no impact on the quality of service.

  3. Is Cell C rolling out its own fibre network?

    Cell C has partnered up with various Fibre Network Operators (FNO) providing fibre on an open access network.


  4. What is an open access network?

    This is where an operator builds a fibre network in a specific area and allows multiple ISP's (Internet Service Providers) or SP (Service Providers) to sell fibre services over its network. An open access network removes the need for multiple operators to build duplicate network infrastructure in the same area and opens up the market to competition by allowing various ISP's to provide competitively priced fibre service to the market.


  5. Who is eligible to sign up for C-Fibre?

    This offering is available to both new and existing customers that fall within the fibre coverage area.


  6. In which areas is the C-Fibre service available in?

    Cell C has partnered up with three Fibre Network Operators (FNO) in the market to bring C-Fibre to the top three metros in South Africa.

    Cell C FNO partners are:

    • Vumatel - Available in Johannesburg and Cape Town
    • FrogFoot - Available in Johannesburg, Cape Town and Durban
    • Mitsol - Available in Durban
    Check for C-Fibre coverage at https://www.cellc.co.za/cellc/coverage-map.


  7. Where can I sign up for C-Fibre?

    • The C-Fibre online buying portal which can be accessed at https://www.cellc.co.za/cellc/c-fibre;
    • The C-Fibre online buying portal has also been extended to other sales channels in line with simplifying the C-Fibre buying experience and expanding the channel footprint. Customers can now purchase C-Fibre in the following channels:
      • Cell C Fibre Field sales team which can be reached on email at cfibresupport@cellc.co.za
      • Cell C Fibre Telesales team which you can contact on 084 14 FIBRE (34273);
      • - Select Cell C stores which are;

    STORE Y Cell PTY (LTD) Y Cell PTY (LTD) Y Cell PTY (LTD) CELL C OWNED STORE CELL C OWNED STORE CELL C OWNED STORE
    BRANCH Rosebank Sandton Woodmead Cresta Northgate Dainfern

  8. Which C-Fibre Line Speeds Are Available From Cell C?

    The following Symmetrical C-Fibre line speeds will be offered by Cell C, please note that availability of a specific line speed is subject to availability on the Fibre network and Vumatel currently does not offer the 10Mbps/10Mbps line speed service:

    • 10Mbps/10Mbps
    • 20Mbps/20Mbps
    • 50Mbps/50Mbps
    • 100Mbps/100Mbps

  9. How much does C-Fibre Cost?

    • The below C-Fibre tariffs and pricing will apply, and the line rental plus data will be billed by Cell C on a month to month contract:

      C-Fibre Price Plan Vumatel FrogFoot Mitsol
      C-Fibre 10Mbps/10Mbps N/A R 749 R 749
      C-Fibre 20Mbps/20Mbps R 899 R 899 R 899
      C-Fibre 50Mbps/50Mbps R 1,149 R 1,149 R 1,149
      C-Fibre 100Mbps/100Mbps R 1, 499 R 1, 499 R 1, 499

    • The following inclusive free value added services will apply to C-Fibre when customers sign up:
      • FREE Wi-Fi Router with LTE Failover - Valued at R 1,999 inclusive of VAT will be subsidised by Cell C subject to a cancellation penalty;
      • FREE Installation - Valued at R 1,710 Inclusive of VAT will be subsidised by Cell C subject to a cancellation penalty;
      • FREE Connection - Valued at R 1,140 (applicable on FrogFoot Network) or R 999 (applicable on Vumatel Network) inclusive of VAT will be subsidised by Cell C subject to a cancellation penalty. Please note that Mitsol does not charge a connection fee on their network;
      • FREE 1GB LTE Mobile Data Per Month For 12 months - Valued at R 828 inclusive of VAT will be subsidised by Cell C with no cancellation penalty applicable;
      • FREE Personalised Device Set-up.

  10. How is the SmartData 1GB and Huawei Wi-Fi Router ordered?

    • The SmartData 1GB and Huawei Wi-Fi Router will be linked automatically to the C-Fibre tariff plan selected on the online portal and there will be no need for the agent to capture these line items in the ordering process.
    • The SmartData 1GB and Huawei Wi-Fi Router will be shipped to the customer by RAM couriers as soon as the order is received by the warehouse.
    • There will be no requirement for the agent to provide the customer with the SmartData 1GB and Huawei Wi-Fi Router instore once the order is successfully captured as these will be couriered to the customer.

  11. How do I follow-up on the installation progress?

    You can call 084 14 Fibre (34273) or email cfibresupport@cellc.co.za


  12. Who owns the ONT (optical network terminal) or CPE (customer premise equipment) box that sits in your home?

    The Fibre Network Operator (FNO) owns it.


  13. How do I connect to the internet?

    You can call 084 14 Fibre (34273) or email cfibresupport@cellc.co.za to get connected to the internet as soon as the FNO installs the CPE in your home. The CPE only connects the customer to the FNO fibre network. You will have received a Wi-Fi router which you will need to connect to the FNO CPE via the Ethernet port and Cell C will get you connected to the internet.


  14. What Will The Penalties Be If a C-Fibre Customer Cancels?

    • A C-Fibre customer is required to submit a 1 months cancellation notice should they wish to terminate the service.
    • Should the customer decide to terminate the C-Fibre service within the first 12 (twelve) month period after initial activation thereof, they will be liable for the costs incurred by Cell C in order to provide C-Fibre, of which costs include:
      • the installation fee;
      • the connection fee; and
      • the cost of the Wi-Fi router.
    • In this instance and upon receipt of the written notice of cancellation, the exact costs of the above will be provided to the customer in writing. An estimate of these costs can, upon request, be provided to the customer.

  15. What is the make and model of the Wi-Fi router?

    Huawei B315


  16. What are the specifications of the Wi-Fi router?

    • The Huawei B315 is also an LTE enabled router and the customer can opt to insert a SIM card in the router and use LTE as a backup connectivity option when their fibre line is down or LTE can provide continuous connectivity when traveling on holiday. The SmartData 1GB will be required for enabling the LTE connectivity.
    • Wi-Fi (802.11 b/g/n) - Connects up to 32 users
    • 4 Ethernet ports
    • USB port
    • Power supply outlet
    • Two external antenna interface

  17. Does the Wi-Fi router have a warranty?

    Yes, the Wi-Fi router carries a 1 year warranty


  18. What happens if the Wi-Fi router is faulty or is an OBF (out of box failure)?

    The customer will be required to contact Cell C dedicated fibre support call centre on:

    • 084 14 FIBRE (34273);
    • Or email cfibresupport@cellc.co.za to arrange for a technician to swap out and collect the faulty or OBF Wi-Fi router.

    An out of box failure (OBF) should be returned within 7 days after purchase to be eligible for a swop out.


  19. How is Support for C-Fibre handled?

    The customer can contact Cell C on;

    • 084 14 FIBRE (34273) ;
    • Or email cfibresupport@cellc.co.za and Cell C will run a diagnosis test and report the issue to the Fibre Network Operator (FNO)

  1. It is important that you understand and agree to these Terms and Conditions in order to make use of the Cell C Fibre To The Home Service ("C-Fibre").
  2. Cell C is offering C-Fibre in partnership with local Fibre Network Operators ("FNO") providing a fibre network on an open access model.
  3. It is important that you understand that Cell C does not own the fibre network, the fibre lines or the Consumer Premises Equipment ("CPE") installed at your premises and that these remain the property of the FNO at all times.
  4. All standard Terms and Conditions of Cell C (Pty) Ltd and Cell C Service Provider Company (Pty) Ltd apply.
  5. Standard RICA process and business rules apply.

How to sign up for C-Fibre

  1. C-Fibre shall be available through the following mediums:
    1. Cell C Fibre Field sales team which you can email at cfibresupport@cellc.co.za
    2. Cell C Fibre Telesales team which you can contact on 084 14 FIBRE (34273);
    3. through our online channel, namely the Self Service Portal, which can be accessed at https://www.cellc.co.za/cellc/c-fibre
    4. All standard Terms and Conditions of Cell C (Pty) Ltd and Cell C Service Provider Company (Pty) Ltd apply.
    5. at selected Cell C stores.
  2. C-Fibre is available on a month-to-month basis (Terms and Conditions for C-Fibre on a Month-to-Month Contract applicable).
  3. You will be required to complete an application form for C-Fibre, provide supporting documentation (as requested), as well as comply with these Terms and Conditions.
  4. Upon successful application for C-Fibre, Cell C shall deduct an equivalent of one month's subscription fee (plus any other applicable costs) immediately from your specified bank account, as an upfront payment for the C-Fibre service.
  5. In order to do so, Cell C may require additional banking information from you, in order for us to facilitate the upfront payment.
  6. Thereafter, you shall receive monthly invoices for C-Fibre, which is billed to you in advance. Should you fail to pay the invoice, Cell C shall suspend your C-Fibre service until such time as payment is made.
  7. Should your C-Fibre service be suspended due to missed payment, and you then make payment at any time during that month, you understand that there may be a certain period of time before your payment reflects in Cell C's bank account and this may cause a delay in the re-activation of your C-Fibre Service.

    C-FIBRE SYMMETRICAL LINE SPEED TARIFF SUBSCRIPTION (MONTH TO MONTH) Inclusive Free Value
    C-FIBRE PRICE PLAN LINE SPEED INCL. VAT
    C-Fibre 5Mbps/5Mbps* 5Mbps/5Mbps R 699
    • FREE WI-FI ROUTER
    • FREE INSTALLATION
    • FREE CONNECTION
    • UNLIMITED DATA - UNLIMITED STREAMING
    • NO BILL SHOCK
    • *THE ABOVE FREE VALUE IS SUBJECT TO A CANCELLATION PENALTY
    C-Fibre 10Mbps/10Mbps 10Mbps/10Mbps R 749
    C-Fibre 20Mbps/20Mbps 20Mbps/20Mbps R 899
    C-Fibre 50Mbps/50Mbps 50Mbps/50Mbps R 1149
    C-Fibre 100Mbps/100Mbps 100Mbps/100Mbps R 1499

    *NB: Only available through the Cell C Fibre Field sales team which you can email at cfibresupport@cellc.co.za .

    C-FIBRE SYMMETRICAL LINE SPEED TARIFF SUBSCRIPTION (MONTH TO MONTH) Inclusive Free Value
    C-FIBRE PRICE PLAN LINE SPEED INCL. VAT
    C-Fibre 4Mbps/1Mbps* 4Mbps/1Mbps R 699
    • FREE WI-FI ROUTER
    • FREE INSTALLATION
    • FREE CONNECTION
    • UNLIMITED DATA - UNLIMITED STREAMING
    • NO BILL SHOCK
    • *THE ABOVE FREE VALUE IS SUBJECT TO A CANCELLATION PENALTY
    C-Fibre 20Mbps/2Mbps* 20Mbps/2Mbps R 849
    C-Fibre 50Mbps/5Mbps* 50Mbps/5Mbps R 1099
    C-Fibre 100Mbps/10Mbps* 100Mbps/10Mbps R 1449
    C-Fibre 1Gbps/100Mbps* 1Gbps/100Mbps R 5999

    *NB: Only available through the Cell C Fibre Field sales team which you can email at cfibresupport@cellc.co.za .

Installation of the fibre line, CPE and provision of a Wi-Fi Router

  1. C-Fibre shall be available through the following mediums:13. If you are a new C-Fibre customer and do not have a fibre line, a CPE or Wi-Fi router already installed and activated in your home, Cell C will make provision for the following:
    1. payment of your installation fee at a flat rate (Installation means the physical installation of the fibre line and CPE to your premises, and includes all physical work and materials required);
    2. payment of your connection fee (Connection fee means the charge for your connection to C-Fibre); and
    3. provide you with a Wi-Fi router (a Wi-Fi router is used by you to connect to the CPE to access and make use of C-Fibre)
  2. Cell C will only make provision for payment at a flat rate for the installation of your fibre line. Certain FNO's may charge more than this flat rate, and you will be advised of this upon application for C-Fibre. You will be responsible for any amount over and above the flat rate for installation of the fibre line.
  3. Once the fibre line and CPE have been installed, and your Wi-Fi router has been activated, you will be able to make use of C-Fibre.

CPE, Fibre Line and Wi-Fi Router

  1. The CPE and fibre line remains the property of the FNO at all times and may be removed from your premises upon cancellation of C-Fibre.
  2. If you elected for Cell C to provide you with a Wi-Fi router, ownership of the Wi-Fi router will only pass to you after your contract period has expired.
  3. You are responsible for the safekeeping of the Wi-Fi router (if provided to you by Cell C), CPE and fibre line and you agree to notify Cell C and the South African Police Services immediately if the Wi-Fi router, CPE or fibre line has been lost, damaged, stolen or destroyed. Risk in and to the use of the fibre line, CPE and Wi-Fi router will pass to you on installation and connection.
  4. Any Wi-Fi router, CPE or fibre line supplied to you that does not function properly or is defective or faulty because of its design, material or workmanship may be covered by a warranty provided by the manufacturer or relevant legislation for the period stated by the manufacturer or legislation.
  5. If the Wi-Fi router that Cell C provided to you is faulty, you may return the Wi-Fi router to Cell C and we will comply with the applicable repairs, replacement and refunds policies, subject to the manufacturer specifications and requirements. If the CPE and/or fibre line is faulty, Cell C will, on your behalf, arrange with the FNO to attend to the repair and/or replacement of the CPE or fibre line, in line with the applicable policies.

Change of Physical Address

  1. C-Fibre may only be used at the physical address indicated in the application form and may not be moved to another physical address without Cell C's prior written consent.
  2. In the event that you move from the physical address/area where C-Fibre is provided (and as captured in terms of your application form for C-Fibre) Cell C shall, subject to there being an FNO network in your new area, and furthermore subject to these Terms and Conditions, arrange for the installation of a fibre line and CPE in your new area. In this event, you will be liable for payment of the installation and connection fee in respect of the fibre line, CPE and Wi-Fi router in your new area.

Warranty and Indemnity

  1. You warrant that you have the necessary rights to make use of C-Fibre and you indemnify Cell C against any liability, claim, damage or loss that a third party might have arising out of your use of C-Fibre if you do not have the necessary rights.

General

  1. C-Fibre is an uncapped service; however, in order to regulate the abuse of C-Fibre Cell C reserves the right, at any time, to implement a Fair Usage Policy ("FUP") on notice to you.
  2. An Acceptable Use Policy ("AUP") shall apply to C-Fibre. The AUP can be found on the Cell C website and may be amended from time to time.
  3. C-Fibre shall be provisioned on a virtual number and SIM swop shall not apply.
  4. Migrations from other existing Cell C products and services to C-Fibre is not possible and you will be required to apply and sign-up for C-Fibre.
  5. Subscribers who move from one FNO to another but retain Cell C as an Internet Service Provider ("ISP") shall be charged an installation and connection fee.
  6. Cell C may amend, modify or otherwise change these Terms and Conditions in its sole and absolute discretion, on notice to you. You will not have a claim against Cell C in this event.
  7. It is important that you understand that all customers who make use of C-Fibre do so at their own risk and indemnify Cell C, its directors, affiliates, members, partners, employees, agents, consultants, suppliers, contractors and sponsors against any loss or damages, either direct, indirect, consequential or otherwise (including loss of income or profits), arising from their use of C-Fibre.
  8. Cell C reserves the right to suspend C-Fibre if any illegal and/or abusive and/or fraudulent activity, including the sending of spam emails, is suspected and if the outcome of an investigation proves that such illegal and/or abusive and/or fraudulent activity did occur Cell C shall be entitled to terminate the C-Fibre with immediate effect.
  9. Cell C has the right to withdraw the C-Fibre product offering in its sole and absolute discretion and will notify you if it chooses to do so. You will not have a claim against Cell C in this event.
  10. Cell C shall not be held liable for the non-conformance of speed tests conducted over a Wi-Fi connection. Speed tests conducted over a Wi-Fi connection is not recommended due to the fact that Wi-Fi technology operates on an open frequency band and is prone to a lot of environmental interference and noise, the number of devices connected simultaneously causes the Wi-Fi speeds to deteriorate and the Wi-Fi range or distance could also hinder the speed performance. Cell C C-Fibre subscribers are advised that speed tests for C Fibre must be conducted over the wired fibre connection i.e. Computer must be connected directly to the router via the Ethernet port to determine the actual line speeds of the C Fibre service. In order to run a speed test C-Fibre subscribers are advised to use speedtest.net, select the Cell C server and run the test.