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Welcome to the future of broadband with C-Fibre

Cell C has partnered up with various Fibre Network Operators in the market providing fibre on the open access network model.

Fibre is a next generation broadband technology that introduces super-fast speeds and a high capacity network with flexibility, reliability and stability like you have never seen before. With speeds of up to 100Mbps, C-Fibre offers up to 25x the speed over traditional ADSL or 3G service.


experience the difference

Select your file size and ADSL speed to compare your current internet experience with what you would experience on fibre.

  • C-Fibre
C-FIBRE | Download Time
ADSL | Download Time
  1. What is Fibre?

    Fibre is a next generation broadband technology that introduces super-fast speeds and a high capacity network with flexibility, reliability and stability like you have never seen before. With speeds up to 100Mbps, Cell C Fibre to the Home (FTTH) service, known as C-Fibre offers up to 25x the speed over traditional ADSL or 3G.


  2. Why Fibre?

    • Provides the most consistent and reliable service out of all broadband technologies currently available in the market.
    • Provides a stable connectivity - distance from the local exchange does not determine or affect your line speed.
    • Does not use copper so chances of cable theft is remote.
    • Stormy weather or lighting storms have no impact on the quality of service.

  3. Is Cell C rolling out its own fibre network?

    Cell C has partnered up with various Fibre Network Operators (FNO) providing fibre on an open access network.


  4. What is an open access network?

    This is where an operator builds a fibre network in a specific area and allows multiple ISP's (Internet Service Providers) or SP (Service Providers) to sell fibre services over its network. An open access network removes the need for multiple operators to build duplicate network infrastructure in the same area and opens up the market to competition by allowing various ISP's to provide competitively priced fibre service to the market.


  5. Who is eligible to sign up for C-Fibre?

    This offering is available to both new and existing customers that fall within the fibre coverage area.


  6. In which areas is the C-Fibre service available in?

    Cell C has partnered up with three Fibre Network Operators (FNO) in the market to bring C-Fibre to the top three metros in South Africa.

    Cell C FNO partners are:

    • Vumatel - Available in Johannesburg and Cape Town
    • FrogFoot - Available in Johannesburg, Cape Town and Durban
    • Mitsol - Available in Durban
    Check for C-Fibre coverage at https://www.cellc.co.za/cellc/coverage-map.


  7. Where can I sign up for C-Fibre?

    • The C-Fibre online buying portal which can be accessed at https://www.cellc.co.za/cellc/c-fibre;
    • The C-Fibre online buying portal has also been extended to other sales channels in line with simplifying the C-Fibre buying experience and expanding the channel footprint. Customers can now purchase C-Fibre in the following channels:
      • Cell C Fibre Field sales team which can be reached on email at cfibresupport@cellc.co.za
      • Cell C Fibre Telesales team which you can contact on 084 14 FIBRE (34273);
      • - Select Cell C stores which are;

    STORE Y Cell PTY (LTD) Y Cell PTY (LTD) Y Cell PTY (LTD) CELL C OWNED STORE CELL C OWNED STORE CELL C OWNED STORE
    BRANCH Rosebank Sandton Woodmead Cresta Northgate Dainfern

  8. Which C-Fibre Line Speeds Are Available From Cell C?

    The following Symmetrical C-Fibre line speeds will be offered by Cell C, please note that availability of a specific line speed is subject to availability on the Fibre network and Vumatel currently does not offer the 10Mbps/10Mbps line speed service:

    • 10Mbps/10Mbps
    • 20Mbps/20Mbps
    • 50Mbps/50Mbps
    • 100Mbps/100Mbps

  9. How much does C-Fibre Cost?

    • The below C-Fibre tariffs and pricing will apply, and the line rental plus data will be billed by Cell C on a month to month contract:

      C-Fibre Price Plan Vumatel FrogFoot Mitsol
      C-Fibre 10Mbps/10Mbps N/A R 749 R 749
      C-Fibre 20Mbps/20Mbps R 899 R 899 R 899
      C-Fibre 50Mbps/50Mbps R 1,149 R 1,149 R 1,149
      C-Fibre 100Mbps/100Mbps R 1, 499 R 1, 499 R 1, 499

    • The following inclusive free value added services will apply to C-Fibre when customers sign up:
      • FREE Wi-Fi Router with LTE Failover - Valued at R 1,999 inclusive of VAT will be subsidised by Cell C subject to a cancellation penalty;
      • FREE Installation - Valued at R 1,710 Inclusive of VAT will be subsidised by Cell C subject to a cancellation penalty;
      • FREE Connection - Valued at R 1,140 (applicable on FrogFoot Network) or R 999 (applicable on Vumatel Network) inclusive of VAT will be subsidised by Cell C subject to a cancellation penalty. Please note that Mitsol does not charge a connection fee on their network;
      • FREE 1GB LTE Mobile Data Per Month For 12 months - Valued at R 828 inclusive of VAT will be subsidised by Cell C with no cancellation penalty applicable;
      • FREE Personalised Device Set-up.

  10. How is the SmartData 1GB and Huawei Wi-Fi Router ordered?

    • The SmartData 1GB and Huawei Wi-Fi Router will be linked automatically to the C-Fibre tariff plan selected on the online portal and there will be no need for the agent to capture these line items in the ordering process.
    • The SmartData 1GB and Huawei Wi-Fi Router will be shipped to the customer by RAM couriers as soon as the order is received by the warehouse.
    • There will be no requirement for the agent to provide the customer with the SmartData 1GB and Huawei Wi-Fi Router instore once the order is successfully captured as these will be couriered to the customer.

  11. How do I follow-up on the installation progress?

    You can call 084 14 Fibre (34273) or email cfibresupport@cellc.co.za


  12. Who owns the ONT (optical network terminal) or CPE (customer premise equipment) box that sits in your home?

    The Fibre Network Operator (FNO) owns it.


  13. How do I connect to the internet?

    You can call 084 14 Fibre (34273) or email cfibresupport@cellc.co.za to get connected to the internet as soon as the FNO installs the CPE in your home. The CPE only connects the customer to the FNO fibre network. You will have received a Wi-Fi router which you will need to connect to the FNO CPE via the Ethernet port and Cell C will get you connected to the internet.


  14. What Will The Penalties Be If a C-Fibre Customer Cancels?

    • A C-Fibre customer is required to submit a 1 months cancellation notice should they wish to terminate the service.
    • Should the customer decide to terminate the C-Fibre service within the first 12 (twelve) month period after initial activation thereof, they will be liable for the costs incurred by Cell C in order to provide C-Fibre, of which costs include:
      • the installation fee;
      • the connection fee; and
      • the cost of the Wi-Fi router.
    • In this instance and upon receipt of the written notice of cancellation, the exact costs of the above will be provided to the customer in writing. An estimate of these costs can, upon request, be provided to the customer.

  15. What is the make and model of the Wi-Fi router?

    Huawei B315


  16. What are the specifications of the Wi-Fi router?

    • The Huawei B315 is also an LTE enabled router and the customer can opt to insert a SIM card in the router and use LTE as a backup connectivity option when their fibre line is down or LTE can provide continuous connectivity when traveling on holiday. The SmartData 1GB will be required for enabling the LTE connectivity.
    • Wi-Fi (802.11 b/g/n) - Connects up to 32 users
    • 4 Ethernet ports
    • USB port
    • Power supply outlet
    • Two external antenna interface

  17. Does the Wi-Fi router have a warranty?

    Yes, the Wi-Fi router carries a 1 year warranty


  18. What happens if the Wi-Fi router is faulty or is an OBF (out of box failure)?

    The customer will be required to contact Cell C dedicated fibre support call centre on:

    • 084 14 FIBRE (34273);
    • Or email cfibresupport@cellc.co.za to arrange for a technician to swap out and collect the faulty or OBF Wi-Fi router.

    An out of box failure (OBF) should be returned within 7 days after purchase to be eligible for a swop out.


  19. How is Support for C-Fibre handled?

    The customer can contact Cell C on;

    • 084 14 FIBRE (34273) ;
    • Or email cfibresupport@cellc.co.za and Cell C will run a diagnosis test and report the issue to the Fibre Network Operator (FNO)

3 Months Free Promotional Offer

  1. The C-Fibre 3 months free subscription promotion is effective from the 15th March 2017 - 30th April 2017.
  2. The promotion shall apply on the current Vumatel, Mitsol and FrogFoot networks based on the current C-Fibre tariff pricing.
  3. Customers that sign-up for the 3 months free subscription promotion shall not have to commit to a contract and will benefit from signing up for the promotion on a month to month contract basis.
The following inclusive free value added services shall apply when customers sign up for the C-Fibre promotion;

  • FREE Wi-Fi Router with LTE Failover - Valued at R 1,699 inclusive of VAT will be subsidised by Cell C subject to a pro-rata clawback on cancellation;
  • FREE Installation - Valued at R 1,710 Inclusive of VAT will be subsidised by Cell C subject to a pro-rata clawback on cancellation;
  • FREE Connection - Valued at R 1,140 (applicable on FrogFoot Network) or R 999 (applicable on Vumatel Network) inclusive of VAT will be subsidised by Cell C subject to a pro-rata clawback on cancellation. Please note that Mitsol does not charge a connection fee on their network;
  • FREE 1GB LTE Mobile Data Per Month For 12 months - Valued at R 828 inclusive of VAT will be subsidised by Cell C with no pro-rata clawback on cancellation applicable;
  • FREE Personalised Device Set-up.
*NB: The 12 months pro-rata clawback still applies for the installation, connection and Wi-Fi router cost and the customer will be liable for the outstanding pro-rata amount should they decide to cancel the contract within the first 12 month period from service activation date.

  • The 3 months discount will apply for 90 days from the date when the C-Fibre service is activated.
  • Customers that place their orders through the C-Fibre online buying portal will still be charged the 1 month's upfront subscription fee on their credit or debit card. This amount will sit as a credit against their account and will be deducted when the customer is billed for C-Fibre service from the 4th month.
  • Customers advised to place orders directly in the following channels;