Data roaming allows you to use mobile data services (like internet browsing and apps) while traveling outside your home network's coverage area by connecting to a partner network in another country.

Starting April 3, 2025, data roaming will be temporarily disabled for all contract customers to prevent unexpected high charges (bill shock).

Many contract customers have experienced high roaming charges, leading to bill shock. This change protects customers until a new, more cost-effective product is introduced.

Yes! Only mobile data services are affected. SMS and voice calls will continue to function normally while roaming.

Customers who enable roaming will receive an SMS notification informing them that data roaming is not available.

The company is working to introduce the new product as soon as possible, but no specific date has been provided yet.

Without this change, customers may continue to face bill shock, leading to potential fines and negative customer sentiment toward the service provider.

Yes! This change only affects mobile data roaming. Customers can still connect to Wi-Fi networks for internet access while traveling.

No. This policy only applies to contract customers. Prepaid customers will still have access to data roaming, subject to their plan's terms.

They can:

• Use Wi-Fi for internet access.
• Purchase a local SIM card at their destination.
• Rely on SMS and voice calls, which remain active.