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trade-in-your-old-phone

Get the latest devices at the best prices with trade in / trade up.


Available at any Cell C Connect centre or store.

Trade in your old device and use its value to:

1Pick a new device

2Receive a cash gift card

3Reduce your monthly cell phone subscription

4Pay off your cell phone bills

5Buy accessories and airtime


Find your closest store


Cell C Trade-In Trade-Up Service (the "Service")

  • The Cell C Trade-In Trade-Up Service in is a value added service targeting new and existing customers with a Trade-In of device opportunity to redeem against Postpaid and Hybrid contract discounts. The Service is open to all qualifying new and existing Cell C customers.
  • A Device will include handsets, tablets, iPads, iPods, Smart Watches, dongles and routers.
  • The Trade-In Value is the amount which the customer will receive in return for trading-in a Device, with such value being based upon, amongst others, the condition of the Device, make and model of the Device and the current rate of exchange.

How to qualify for the Service and the Trade-In Value

  • In order to participate in the Service, customers must :
    • have lawful title to the Device presented for trade in. In the event that the customer does not have lawful title to the Device, Cell C reserves the right to bar and/or suspend the customer from utilising the Service and/or using the Trade-In Value;
    • be legally entitled and/or have the lawful authority to participate in the Service and to trade in the Device presented;
    • produce an original green barcoded identity document, or original passport for verification purposes;
    • complete all necessary documentation, including indemnities and disclaimers, applicable to the Services;
    • remove all personal information from the Device;

Trading in a Device

  • Cell C shall review and grade any Device presented for a trade in as part of the Service. The result of the review and grading is final and Cell C shall not be obliged to enter into any discussions with the customer regarding the review and/or grading of the Device.
  • If during the review and grading process, Cell C determines that a Device is blacklisted, Cell C shall immediately return the Device to the customer and the customer shall be barred from utilising the Service.
  • If a customer is trading in an iPhone, the customer is required to ensure that the application "Find My iPhone" is deactivated prior to trading in the iPhone. In the event that the "Find My iPhone" application is not deactivated, the customer shall be in breach of these terms and conditions and Cell C reserves the right to take appropriate action against the customer, including but not limited to claw back of the Trade-In Value.
  • The customer may not trade in more than 5 (five) Devices during a 12 (twelve) month rolling period.

How to use the Trade-In Value

Postpaid Customers
  • Once the Trade-In Value has been displayed to the customer, such Trade-In Value shall be final and Cell C shall not be obliged to enter into any discussions with the customer regarding the value displayed as the Trade-In Value.
  • The customer shall be entitled to utilise the Trade-In Value for the following:
    • to settle any outstanding amounts owed to Cell C, subject to Cell C's normal credit vetting and collections rules and processes;
    • purchase any products, service and/or accessories in any Cell C store, subject to Cell C's normal product, service and accessory terms and conditions;
    • apply for a lump discount on a current subscriber agreement, subject to Cell C's normal credit vetting and collections rules and processes;
    • redeem the value in the form of a Gift Card (Terms and Conditions applicable);
    • where a deal specific trade-in is applicable the customer is required to trade-in a like for like model in order to qualify for a discounted monthly subscription on a later device for example.
Top-up Customers
  • Once the Trade-In Value has been displayed to the customer, the value shall be final and Cell C shall not be obliged to enter into any discussions with the customer regarding the value displayed as the Trade-In Value.
  • The customer shall be entitled to utilise the Trade-In Value for the following:
    • settle any outstanding amounts owed to Cell C, subject to Cell C's normal credit vetting and collections rules and processes;
    • purchase any products, service and/or accessories in any Cell C store, subject to Cell C's normal product, service and accessory terms and conditions;
    • apply for a lump discount on a current subscriber agreement, subject to Cell C's normal credit vetting and collections rules and processes;
    • redeem the value in the form of a Gift Card (Terms and Conditions applicable);
    • where a deal specific trade-in is applicable the customer is required to trade-in a like for like model in order to qualify for a discounted monthly subscription on a later device for example.
Prepaid Customers
  • Once the Trade-In Value has been displayed to the customer, the value shall be final and Cell C shall not be obliged to enter into any discussions with the customer regarding the value displayed as the Trade-In Value.
  • The customer shall be entitled to utilise the Trade-In Value for the following:
    • purchase any products, service and/or accessories in any Cell C store, subject to Cell C's normal product, service and accessory terms and conditions;
    • redeem the value in form of Cell C airtime;
    • redeem the value in the form of a Gift Card (Terms and Conditions applicable).

General

  • All standard terms and conditions of Cell C (Pty) Ltd and Cell C Service Provider Company (Pty) Ltd apply.
  • The Trade-In Value shall only be valid for use for a period of 24 (twenty four) months from the date the Trade-In Value was supplied to the customer. The Trade-In Value cannot be split into separate transactions. For example, the customer cannot request 50% of the Trade-In Value to be put on a Gift Card and the remaining 50% to be used towards settlement of an account.
  • The terms and conditions applicable to any products or services purchased and/or used with the Trade-In Value will continue to apply to the customer and the customer agrees to be bound by all terms and conditions applicable to such products and services.
  • Cell C reserves the right to decline to renew a current subscriber agreement should the customer's account be in arrears and/or the customer owes any amount to Cell C.
  • If a customer does not comply with these terms and conditions and/or the processes applicable to the Service, Cell C reserves the right to suspend and/or bar the customer from utilizing the Service and/or using the Trade-In Value.
  • The Service and the Trade-In Value can only be used for private and personal use and cannot be used for commercial purposes. The customer agrees that the Trade-In Value shall not be resold and/or used for purposes of least cost routing, SIM boxes, international bypass, payphones, WASP services or call centers. Failure to adhere to this condition shall be a breach of these terms and conditions and Cell C shall have the right to immediately suspend all products and services purchased with the Trade-In Value.
  • Cell C may amend, modify or otherwise change these terms and conditions in its sole and absolute discretion on notice to you and the amended version will be displayed in the same media as these terms and conditions. Cell C will notify you before Cell C amends or otherwise changes the terms and conditions. By continuing to participate in or make use of the Service, you agree and understand that you will be bound by the amended terms and conditions.
  • As and when necessary, you consent to Cell C obtaining, using, storing and/or disclosing your personal information provided to us to our agents and/or consultants and/or trade partners and/or Service Providers, but only to the extent necessary and in order to provide seamless and proper services to you.
  • Cell C and any of its agents, directors, affiliates, members or employees shall not be responsible in any way for claims, loss or damages (either direct, indirect, consequential or otherwise), arising from the customers' use of the Service.
  • Cell C has the right to withdraw, or shorten the duration of the Service, in its sole discretion and absolute discretion and will notify customers if it chooses to do so. Customers will not have a claim against Cell C in this event.