1. What is Fibre?

   Fibre is a next generation broadband technology that introduces super-fast speeds and a high capacity network with flexibility, reliability and stability like you have never seen before. With super-fast speeds starting from 10Mbps up to 1Gbps, this by far exceeds speeds achievable on legacy ADSL or 3G services.

   
   

2. What are the benefits of fibre technology?

   • Provides the most consistent and reliable service out of all broadband technologies e.g. ADSL, 2G and 3G, currently available in the market.
   • Provides a stable connectivity - distance from the local exchange does not determine or affect your line speed.
   • Does not use copper so chances of cable theft is remote.
   • Stormy weather or lighting storms have no impact on the quality of service.
   • With download speeds of up to 100Mbps you can now enjoy a world of unlimited digital entertainment, stream your favourite movies, TV series or music videos online and never have to worry about buffering again.
   
   

3. Why choose Cell C C-Fibre?

   Most Reliable Broadband Connection

   

   C-Fibre offers a stable and reliable internet connection unlike ADSL which is prone to high copper theft and breakage incidents resulting in lack of internet connectivity for days. The ADSL quality of service also degrades significantly in areas with poor copper infrastructure and during poor weather conditions such as rain and lightning storms unlike fibre which remains unaffected. Experience a world of uninterrupted internet connectivity where weather storms, copper theft and breakage are a thing of the past.

   Turn your home into a Wi-Fi Hotspot

   

   Turn your home into a Wi-Fi Hotspot, connect multiple devices via Wi-Fi and share unlimited data with the family. Share More Data.

   No Bill Shock

   

   C-Fibre is an Unlimited, Unrestricted and Unshaped Internet service with no caps, no throttling or shaping enforced and provides you with the peace of mind of not ever having to worry about going out of bundle. Enjoy a world of unlimited data and no bill shocks.

   Super-Fast Speeds

   

   With super-fast speeds starting from 10Mbps up to 1Gbps, this by far exceeds speeds achievable on legacy ADSL or 3G services. You can now enjoy a world of unlimited digital entertainment, stream your favourite movies, TV series or music videos online and never have to worry about buffering again.

   
   

4. Is Cell C rolling out its own fibre network?

   No, Cell C has partnered up with various Fibre Network Operators (FNO) in the market providing fibre on an open access network.

   
   

5. What is an open access network?

   This is where an operator builds a fibre network in a specific area and allows multiple ISPs (Internet Service Providers) or SP (Service Providers) to sell fibre services over its network. An open access network removes the need for multiple operators to build duplicate network infrastructure in the same area and opens up the market to competition by allowing various ISPs to provide competitively priced fibre service to the market.

   
   

6. Who is eligible to sign up for C-Fibre?

   This offering is available to both new and existing Cell C customers that fall within the C-Fibre coverage areas.

   
   

7. In which areas is the C-Fibre service available?

   Cell C has partnered up with various fibre network operators (FNO) in the market to bring C-Fibre to the top metros in South Africa. The current Cell C FNO partners are:

   • Vumatel - Available in Johannesburg, Cape Town and Durban
   • FrogFoot - Available in Johannesburg, Cape Town and Durban
   • Openserve - Available in Gauteng, KZN, Western Cape, Eastern Cape, Free State, Northern Cape, Limpopo and Mpumalanga
   • Metrofibre - Available in Johannesburg
   • Octotel - Available in Cape Town

   Check for C-Fibre coverage which can be accessed at https://www.cellc.co.za/cellc/coverage-map.

   
   

8. What happens if I have two different fibre network operators providing fibre coverage in my area?

   There may be an overlap of fibre network operator coverage in some areas. In the areas where this occurs, Cell C will prioritise the online coverage map of the preferred partner network and offer their respective tariff plans. Should a subscriber opt to sign up with the other network in overlapping coverage areas Cell C will still be able to assist with the order through the respective channel agent.

   
   

9. Where can I sign up for C-Fibre to get connected?

   The C-Fibre plans shall be available through the following channels:

   • Cell C Fibre Field sales team which you can email at myfibre@cellc.co.za;
   • Cell C Fibre Telesales team which you can contact on 084 145 or email at Fibredirect@cellc.co.za;
   • Through our online channel, namely the C-Fibre purchase Portal, which can be accessed at https://www.cellc.co.za/cellc/c-fibre;
   • Cell C Business Sales Channel which you can contact on 084 194 4000 or email BusinessSales@cellc.co.za;
   • Through select Cell C owned and franchise stores which are;
   
   

   Cell C Stores within c-fibre footprint
   Gauteng Stores	Western Cape Stores
   Cell C Centurion Mall	Cell C Golden Acre Shopping Centre
   Cell C Carlswald Lifestyle Shopping Centre	Cell C Zevenwacht Mall
   Cell C Centurion Mall Bayside	Cell C Western Cape Regional Office
   Cell C Hatfield Plaza	Cell C Blue Route Mall
   Cell C Kolonnade Centre	Cell C Cavendish Square
   Cell C The Mall @ Reds	Cell C Garden Route Mall
   Cell C Boulders Shopping Centre	Cell C Howard Centre
   Cell C Woodlands Boulevard	Cell C Longbeach Mall
   Cell C The Grove Mall	Cell C Somerset Mall
   Cell C Olympus Village	Cell C V&A Waterfront
   Cell C Menlyn Park Shopping Centre	Cell C Canal Walk Shopping Centre
   Cell C Menlyn Maine Data Store	Cell C CapeGate Shopping Centre
   Cell C Irene	Cell C Kenilworth Centre
   KZN Stores	Cell C Grand Parade Centre
   Cell C Liberty Midlands Mall	Cell C Paarl Mall
   Cell C Shelly Centre	Cell C Connect Centre - Tyger Valley Centre
   Cell C Ballito Lifestyle Centre	Cell C Tyger Valley Centre
   Cell C Gateway Theatre of Shopping	Cell C George
   Cell C La Lucia Mall	Cell C Knysna Mall
   Cell C Pinecrest Centre	Cell C Mainstream Shopping Mall
   Cell C Hillcrest Corner Shopping Centre	Cell C Soneike
   Cell C Victoria Road Shopping Centre	Eastern Cape Stores
   Cell C Watercrest Mall	Cell C Greenacres Shopping Centre
   Cell C Westwood Mall	Cell C Port Elizabeth Regional Office
   Northern Cape Stores	Cell C The Bridge At Greenacres
   Cell C New Park Centre	Cell C Vincent Park
   Cell C North Cape Mall	Cell C Walmer Park Shopping Centre
   Free State Stores	Cell C Baywest Mall
   Cell C Bloemfontein Regional Office	Cell C Hemingways Mall
   Cell C Loch Logan Waterfront	Cell C Summerstrand Village
   Cell C Mimosa Mall	Limpopo Stores
   Cell C Preller Square	Cell C Mall of the North
   Cell C Bloemfontein Regional Office	Mpumalanga Stores
   	Cell C Ilanga Mall

   GAUTENG STORES
   CELL C NORWOOD MALL	CELL C NORTHGATE SHOPPING CENTRE
   CELL C ROSEBANK MALL	CELL C WOODMEAD RETAIL PARK
   CELL C SANDTON CITY	CELL C CONNECT CENTRE - WATERFALL CAMPUS
   CELL C CLEARWATER MALL	CELL C KILLARNEY MALL
   CELL C CRESTA SHOPPING CENTRE	CELL C MENLYN PARK SHOPPING CENTRE
   CELL C CAMPUS SQUARE	CELL C MENLYN MAINE DATA STORE
   CELL C DAINFERN SQUARE	CELL C THE GROVE MALL
   CELL C MALL OF AFRICA	CELL C BROOKLYN MALL

   
   

   An order will be placed by Cell C on behalf of the customer directly with the FNO to have a fibre line installed from the boundary wall to the customer's home and a CPE (Customer Premise Equipment) installed in the customers premises first, after which the C-Fibre service will be activated by Cell C once the fibre installation to the home is finalised.

   
   

10. How much does C-Fibre cost and is the price inclusive of data and line rental?

    The below C-Fibre tariff plans are applicable on the Fibre Network Operator's respective coverage areas. The C-Fibre pricing is inclusive of data and the line rental costs and will be billed by Cell C on a month to month basis.

    TABLE 1: C-FIBRE SYMMETRICAL TARIFF PLANS
    C-Fibre Price Plan	Vumatel Network (Incl. VAT)	FrogFoot Network (Incl. VAT)	Octotel Network (Incl. VAT)	Metrofibre Network (Incl. VAT)
    C-Fibre 10Mbps/10Mbps	-	R 749	R 749	R 749
    C-Fibre 20Mbps/20Mbps	R 899	R 799	R 899	-
    C-Fibre 25Mbps/25Mbps	-	-	-	R 899
    C-Fibre 50Mbps/50Mbps	R 1,099	R 899	-	R 1, 099
    C-Fibre 100Mbps/100Mbps	R 1, 249	R 999	R 1, 199	R 1, 399
    C-Fibre 200Mbps/200Mbps	R 1, 999	-	R 1, 499	R 1, 899

    
    

    Table 2: C-Fibre Asymmetrical Tariff Plans
    C-Fibre Price Plan	Vumatel Network (Incl. VAT)	Openserve Network (Incl. VAT)	FrogFoot Network (Incl. VAT)	Octotel Network (Incl. VAT)
    C-Fibre 4Mbps/1Mbps	R 699	-	-	-
    C-Fibre 10Mbps/5Mbps	-	R 999	-	R 649
    C-Fibre 20Mbps/2Mbps	R 849	-	-	-
    C-Fibre 20Mbps/5Mbps	-	-	-	R 799
    C-Fibre 20Mbps/10Mbps	-	R 899	-	-
    C-Fibre 40Mbps/20Mbps	-	R 1,099	-	-
    C-Fibre 50Mbps/5Mbps	R 1, 049	-	-	-
    C-Fibre 100Mbps/10Mbps	R 1, 299	-	-	-
    C-Fibre 100Mbps/25Mbps	-	-	-	R 999
    C-Fibre 100Mbps/50Mbps	-	R 1,249	-	-
    C-Fibre 200Mbps/20Mbps	R 1, 799	-	-	-
    C-Fibre 1Gbps/25Mbps	-	-	-	R 3, 999
    C-Fibre 1Gbps/100Mbps	R 5, 999	-	R 5, 999	-

    
    

11. Does the C-Fibre service have a fair usage policy or soft cap?

    No, C-Fibre offers you an unlimited, unshaped and unrestricted service, with no caps on usage or throttled data speeds.

    
    

12. How long is the C-Fibre contract valid for?

    C-Fibre is offered on a month to month duration.

    
    

13. Do I pay for the installation and connection fee when signing up with Cell C?

    • Each Fibre Network Operator charges an applicable once-off installation and/or connection fee which is payable after the fibre line has been installed to the home. (Installation means the physical installation of the fibre line and CPE to your premises, and includes all physical work and materials required).
    • The good news is that customers that sign up for C-Fibre enjoy the benefit of having these costs subsidised 100% for them by Cell C, meaning that a customer will never go out of pocket trying to settle the costs directly to get a fibre line installed.
    • Please note that payment of your installation fee will be at a flat rate and Cell C will only make provision for payment at the stipulated flat rate for the installation of your fibre line. Certain FNO's may charge more than this flat rate, and you will be advised of this upon application for C-Fibre.
    • You will be responsible for any amount over and above the flat rate for installation of the fibre line. Please note that installations are limited as follows on the following networks:
      • Installations on the Openserve network are limited to 8 metres; the customer will be liable for any installation over 8 metres at a rate of R 182.40 (Incl. VAT) per linear metre.
      • Installations on Metrofibre network are limited to 15 metres; the customer will be liable for any installation over 15 metres at a rate of R 182.40 (Incl. VAT) per linear metre.
      • Installations on FrogFoot network are limited to 30 metres; the customer will be liable for any installation over 30 metres at a rate of R 57 (Incl. VAT) per linear metre.
    • The following free inclusive value added services will apply to C-Fibre when customers sign up:
      • Wi-Fi Router with LTE Failover - Valued at R 1,699 (including VAT) will be subsidised by Cell C subject to a pro-rata claw back* in the event of an early cancellation of your contract, i.e. before a 24 month period expired;
      • Installation starting from R 1, 710 (including VAT) - please note that this value will vary depending on the fibre network and will be subsidised by Cell C subject to a pro-rata claw back* in the event of an early cancellation of your contract, i.e. before a 24 month period expired;
      • Free installation is limited to the Standard Installation provided by Vumatel, Openserve, Frogfoot, Metrofibre and Octotel. Any additional installation requirements outside of the Standard Installation will be for the customer account;
      • Connection Fee starting from R 570 inclusive VAT - please note that this value will vary depending on the fibre network and will be subsidised by Cell C subject to a pro-rata claw back* in the event of an early cancellation of your contract, i.e. before a 24 month period expired;
      • FREE 1GB LTE Mobile Data per month for 12 months - Valued at R 828 (including VAT) will be subsidised by Cell C with no applicable claw back on cancellation;
      • FREE Personalised Device Set-up.
    
    

    *A 24 month pro-rated claw back in the event of an early cancellation of the contract, i.e. the customer shall be liable for the outstanding pro-rata amount of the installation or connection or Wi-Fi router (as applicable) should they cancel the contract within the first 24 month period from the service activation date.

    
    

14. Do I need to sign-up for a voice line as well to get connected to C-Fibre?

    No, unlike ADSL you will not be required to sign-up for a voice line as a pre-requisite to get access to C-Fibre.

    
    

15. How is the Wi-Fi Router ordered?

    • The Wi-Fi Router will automatically be linked to the C-Fibre tariff plan when selected on the online portal and there will be no need for you to order for the Wi-Fi router separately when placing your order online.
    • The Wi-Fi Router will be shipped to the customer by courier as soon as the order is received by the warehouse.
    • There will be no requirement for the agent to provide the customer with the Wi-Fi Router instore once the order is successfully captured as these will be couriered directly to the customer.
    
    

16. How long does it take to have my fibre line installed and connected after placing my order with Cell C?

    The turnaround times are dependent on the fibre network operator servicing your area. Time to install and get connected will vary between 7 working days and up-to 6 weeks for areas that are active or fibre rollout is in progress.

    
    

17. How do I follow-up on the fibre line installation progress?

    You can call 084 14 Fibre (34273) or email cfibresupport@cellc.co.za.

    
    

18. Who owns the ONT (optical network terminal) or CPE (customer premise equipment) box that sits in your home?

    The Fibre Network Operator (FNO) owns it.

    
    

19. How do I connect to the internet?

    You can call 084 14 Fibre (34273) or email cfibresupport@cellc.co.za to get connected to the internet as soon as the FNO installs the CPE in your home. The CPE only connects the customer to the fibre operator's fibre network. You will have received a Wi-Fi router which you will need to connect to the FNO CPE via the Ethernet port and Cell C will get you connected to the internet.

    
    

20. What will the penalties be if a C-Fibre customer cancels?

    • A C-Fibre customer is required to submit a cancellation notice equivalent to 1 (one) calendar months' should they wish to terminate their C-Fibre service.
    • Should the customer decide to terminate the C-Fibre service within the first 24 (twenty four) month period after initial activation thereof, they will be liable for the costs incurred by Cell C in order to provide C-Fibre, of which costs include:
      • The installation fee (pro-rated); and/or
      • The connection fee (pro-rated); and/or
      • The cost of the Wi-Fi router (pro-rated).
    • In this instance and upon receipt of the written notice of cancellation, the exact costs of the above will be provided to the customer in writing. The following billing considerations shall apply with regards to suspension/cancellations/termination/reconnection of the C-Fibre service:
      • Should the customer provide Cell C with the required 1 (one) calendar months' notice then the customer shall be billed for a full calendar month period for the month in which his services terminate.
      • Should you fail to pay the invoice, Cell C shall suspend your C-Fibre service until such time as payment is made. The maximum period allowed on the suspension of your C-Fibre service is equivalent to a calendar month, after which the C-Fibre service will be permanently deactivated and terminated.
      • Should the C-Fibre service be terminated and at a future date you request for the service to be reconnected, you will be liable for a reconnection fee and you will also be required to first settle any outstanding amounts owing to Cell C prior to the service being re-connected.
    
    

21. Can I use my own Wi-Fi router?

    Yes, if you already have an existing Wi-Fi router this can be used instead if preferred. However it is recommended that your Wi-Fi router supports the following features to get the optimal performance on fibre:

    • Support for Wi-Fi (802.11 b/g/n and 802.11 ac)
    • Minimum Wi-Fi AC speed support of up to 1200Mbps
    • Dual band support on 2.4GHz and 5GHz Wi-Fi bands
    • Gigabit Ethernet WAN Port
    • Gigabit Ethernet LAN Ports
    • VLAN configuration
    • Supports TR 069
    • Supports auto configuration
    • Supports both MAC and PPPOE authentication
    • USB 3.0 Port (optional for LTE/LTE-A failover support)
    
    

22. What is the make and model of the Wi-Fi router?

    Cell C RTL0030VW Wi-Fi Router

    
    

23. What are the specifications of the Wi-Fi router?

    • Wi-Fi (802.11 a/b/g/n) - supports up to 365Mbps Wi-Fi rate
    • Wi-Fi (802.11 ac) - supports up to 867Mbps Wi-Fi rate
    • Dual band support on the 2.4GHz and 5Ghz Wi-Fi bands
    • Connects up to 32 users
    • 1 X Gigabit WAN port
    • 1 X Gigabit LAN port
    • 1 X RJ11 SIP port
    • Mini SIM slot
    • Internal antenna
    • USB 2.0 port
    • Web based administration and TR 069 support
    • LTE DL 300Mbps/UL 50Mbps
    • WCDMA DL 42Mbps/UL 5.76Mbps
    • Bands: FDD_LTE: B1/B3/B7/B8/B20, TDD LTE: B38 and WCDMA: B1/B8
    
    

24. Does the Wi-Fi router have a warranty?

    Yes, the Wi-Fi router carries a 1 year warranty.

    
    

25. What happens if the Wi-Fi router is faulty or is an OBF (out of box failure)?

    The customer will be required to contact Cell C dedicated fibre support call centre on:
    • 084 14 FIBRE (34273);
    • Or email cfibresupport@cellc.co.za to arrange for a technician to swap out and collect the faulty or OBF Wi-Fi router.

    An out of box failure (OBF) should be returned within 7 days after purchase to be eligible for a swop out.

    
    

26. How are cancellation requests, upgrade/downgrade requests and support queries for C-Fibre handled?

    The customer can contact Cell C with regards to cancellations, upgrades/downgrades or support related queries on;

    • 084 14 FIBRE (34273);
    • Mon-Fri 7:00 - 19:00
    • Sat 8:00 - 13:00
    • After Hour Calls: All calls will be redirected to the exclusive help desk for any assistance
    • Or email cfibresupport@cellc.co.za.
    Cell C will run a diagnosis test for support related queries and report the issue to the Fibre Network Operator (FNO).
    

C-FIBRE PRODUCT TERMS AND CONDITIONS

1. It is important that you understand and agree to these Terms and Conditions in order to make use of the Cell C Fibre To The Home Service ("C-Fibre").
2. Cell C is offering C-Fibre in partnership with local Fibre Network Operators ("FNO") providing a fibre network on an open access model.
3. It is important that you understand that Cell C does not own the fibre network, the fibre lines or the Consumer Premises Equipment ("CPE") installed at your premises and that these remain the property of the FNO at all times.
4. All standard Terms and Conditions of Cell C Limited and Cell C Service Provider Company (Pty) Ltd apply.
5. Standard RICA process and business rules apply.

How to sign up for C-Fibre

6. C-Fibre shall be available through the following mediums:
   1. Cell C Fibre Field sales team which you can email at myfibre@cellc.co.za;
   2. Cell C Fibre Telesales team which you can contact on 084 145 or email at fibredirect@cellc.co.za;
   3. Through our online channel, namely the C-Fibre purchase Portal, which can be accessed at https://www.cellc.co.za/cellc/c-fibre
   4. Cell C Business Sales Channel which you can contact on 084 194 4000 or email BusinessSales@cellc.co.za;
   5. Through select Cell C owned and franchise stores which are:

CELL C STORES WITHIN C-FIBRE FOOTPRINT*
GAUTENG STORES	WESTERN CAPE STORES
CELL C CENTURION MALL	CELL C GOLDEN ACRE SHOPPING CENTRE
CELL C CARLSWALD LIFESTYLE SHOPPING CENTRE	CELL C ZEVENWACHT MALL
CELL C CENTURION MALL BAYSIDE	CELL C WESTERN CAPE REGIONAL OFFICE
CELL C HATFIELD PLAZA	CELL C BLUE ROUTE MALL
CELL C KOLONNADE CENTRE	CELL C CAVENDISH SQUARE
CELL C THE MALL @ REDS	CELL C GARDEN ROUTE MALL
CELL C BOULDERS SHOPPING CENTRE	CELL C HOWARD CENTRE
CELL C WOODLANDS BOULEVARD	CELL C LONGBEACH MALL
CELL C THE GROVE MALL	CELL C SOMERSET MALL
CELL C OLYMPUS VILLAGE	CELL C V&A WATERFRONT
CELL C MENLYN PARK SHOPPING CENTRE	CELL C CANAL WALK SHOPPING CENTRE
CELL C MENLYN MAINE DATA STORE	CELL C CAPEGATE SHOPPING CENTRE
CELL C IRENE	CELL C KENILWORTH CENTRE
KZN STORES	CELL C GRAND PARADE CENTRE
CELL C LIBERTY MIDLANDS MALL	CELL C PAARL MALL
CELL C SHELLY CENTRE	CELL C CONNECT CENTRE - TYGER VALLEY CENTRE
CELL C BALLITO LIFESTYLE CENTRE	CELL C TYGER VALLEY CENTRE
CELL C GATEWAY THEATRE OF SHOPPING	CELL C GEORGE
CELL C LA LUCIA MALL	CELL C KNYSNA MALL
CELL C PINECREST CENTRE	CELL C MAINSTREAM SHOPPING MALL
CELL C HILLCREST CORNER SHOPPING CENTRE	CELL C SONEIKE
CELL C VICTORIA ROAD SHOPPING CENTRE	EASTERN CAPE STORES
CELL C WATERCREST MALL	CELL C GREENACRES SHOPPING CENTRE
CELL C WESTWOOD MALL	CELL C PORT ELIZABETH REGIONAL OFFICE
NORTHERN CAPE STORES	CELL C THE BRIDGE AT GREENACRES
CELL C NEW PARK CENTRE	CELL C VINCENT PARK
CELL C NORTH CAPE MALL	CELL C WALMER PARK SHOPPING CENTRE
FREE STATE STORES	CELL C BAYWEST MALL
CELL C BLOEMFONTEIN REGIONAL OFFICE	CELL C HEMINGWAYS MALL
CELL C LOCH LOGAN WATERFRONT	CELL C SUMMERSTRAND VILLAGE
CELL C MIMOSA MALL	LIMPOPO STORES
CELL C PRELLER SQUARE	CELL C MALL OF THE NORTH
CELL C BLOEMFONTEIN REGIONAL OFFICE	MPUMALANGA STORES
	CELL C ILANGA MALL

GAUTENG STORES
CELL C NORWOOD MALL	CELL C NORTHGATE SHOPPING CENTRE
CELL C ROSEBANK MALL	CELL C WOODMEAD RETAIL PARK
CELL C SANDTON CITY	CELL C CONNECT CENTRE - WATERFALL CAMPUS
CELL C CLEARWATER MALL	CELL C KILLARNEY MALL
CELL C CRESTA SHOPPING CENTRE	CELL C MENLYN PARK SHOPPING CENTRE
CELL C CAMPUS SQUARE	CELL C MENLYN MAINE DATA STORE
CELL C DAINFERN SQUARE	CELL C THE GROVE MALL
CELL C MALL OF AFRICA	CELL C BROOKLYN MALL



7. C-Fibre is available on a month-to-month basis (Terms and Conditions for C-Fibre on a Month-to-Month Contract) applicable.
8. You will be required to complete an application form for C-Fibre, provide supporting documentation (as requested), as well as comply with these Terms and Conditions when applying for any of the C-Fibre services listed below:

TABLE 1: C-FIBRE SYMMETRICAL TARIFF PLANS
C-Fibre Price Plan	Vumatel Network (Incl. VAT)	FrogFoot Network (Incl. VAT)	Octotel Network (Incl. VAT)	Metrofibre Network (Incl. VAT)
C-Fibre 10Mbps/10Mbps	-	R 749	R 749	R 749
C-Fibre 20Mbps/20Mbps	R 899	R 799	R 899	-
C-Fibre 25Mbps/25Mbps	-	-	-	R 899
C-Fibre 50Mbps/50Mbps	R 1,099	R 899	-	R 1, 099
C-Fibre 100Mbps/100Mbps	R 1, 249	R 999	R 1, 199	R 1, 399
C-Fibre 200Mbps/200Mbps	R 1, 999	-	R 1, 499	R 1, 899




Table 2: C-Fibre Asymmetrical Tariff Plans
C-Fibre Price Plan	Vumatel Network (Incl. VAT)	Openserve Network (Incl. VAT)	FrogFoot Network (Incl. VAT)	Octotel Network (Incl. VAT)
C-Fibre 4Mbps/1Mbps	R 699	-	-	-
C-Fibre 10Mbps/5Mbps	-	R 999	-	R 649
C-Fibre 20Mbps/2Mbps	R 849	-	-	-
C-Fibre 20Mbps/5Mbps	-	-	-	R 799
C-Fibre 20Mbps/10Mbps	-	R 899	-	-
C-Fibre 40Mbps/20Mbps	-	R 1,099	-	-
C-Fibre 50Mbps/5Mbps	R 1, 049	-	-	-
C-Fibre 100Mbps/10Mbps	R 1, 299	-	-	-
C-Fibre 100Mbps/25Mbps	-	-	-	R 999
C-Fibre 100Mbps/50Mbps	-	R 1,249	-	-
C-Fibre 200Mbps/20Mbps	R 1, 799	-	-	-
C-Fibre 1Gbps/25Mbps	-	-	-	R 3, 999
C-Fibre 1Gbps/100Mbps	R 5, 999	-	R 5, 999	-



9. Upon successful application for C-Fibre, Cell C shall deduct an equivalent of one month's subscription fee (plus any other applicable costs) immediately from your credit card, as an upfront payment for the C-Fibre service.
10. In order to do so, Cell C may require additional banking information from you, in order for us to facilitate the upfront payment.
11. Thereafter, you shall receive monthly invoices for C-Fibre, which is billed to you in advance. Should you fail to pay the invoice, Cell C shall suspend your C-Fibre service until such time as payment is made. The maximum period allowed on the suspension of your C-Fibre service is equivalent to a calendar month, after which the C-Fibre service will be permanently deactivated and terminated.
12. Should the C-Fibre service be terminated and at a future date you request for the service to be reconnected, you will be liable for a reconnection fee and you will also be required to first settle any outstanding amounts owing to Cell C prior to the service being re-connected.
13. Should your C-Fibre service be suspended due to missed payment, and you then make payment at any time during that month, you understand that there may be a certain period of time before your payment reflects in Cell C's bank account and this may cause a delay in the re-activation of your C-Fibre Service.
14. Should you wish to cancel the C-Fibre service at any time, you may do so by giving Cell C no less than 1 (one) calendar months' notice.
15. The following free inclusive value added services will apply to C-Fibre when customers sign up:
    1. Wi-Fi Router with LTE Failover - Valued at R 1,699 (including VAT) will be subsidised by Cell C subject to a pro-rata clawback* in the event of an early cancellation of your contract, i.e. before a 24 month period expired;
    2. Installation starting from R 1, 710 (including VAT) - please note that this value will vary depending on the fibre network and will be subsidised by Cell C subject to a pro-rata clawback* in the event of an early cancellation of your contract, i.e. before a 24 month period expired.
    3. Free installation is limited to the Standard Installation provided by Vumatel, OpenServe, Frogfoot, Metrofibre and Octotel. Any additional installation requirements outside of the Standard Installation will be for the customer account.
    4. Connection Fee starting from R 570 inclusive VAT - please note that this value will vary depending on the fibre network and will be subsidised by Cell C subject to a pro-rata clawback* in the event of an early cancellation of your contract, i.e. before a 24 month period expired.
    5. FREE 1GB LTE Mobile Data per month for 12 months - Valued at R 828 (including VAT) will be subsidised by Cell C with no applicable clawback on cancellation.
    6. FREE Personalised Device Set-up.

    *A 24 month pro-rated clawback in the event of an early cancellation of the contract, i.e. the customer shall be liable for the outstanding pro-rata amount of the installation or connection or Wi-Fi router (as applicable) should they cancel the contract within the first 24 month period from the service activation date.

Installation of the fibre line, CPE and provision of a Wi-Fi Router

16. To use the C-Fibre service, a subscriber shall be required to have a fibre line installed from the boundary wall into subscriber home and a CPE (Subscriber Premise Equipment installed by the FNO in subscriber premise) installed first by the FNO.
17. The C-Fibre service is only available within the range of Cell C partner FNO networks and the availability may vary from time to time.
18. If you are a new C-Fibre customer and do not have a fibre line, a CPE or Wi-Fi router already installed and activated in your home, Cell C will make provision for the following:
    1. *Payment of your installation fee at a flat rate (Installation means the physical installation of the fibre line and CPE to your premises, and includes all physical work and materials required);
    2. *Payment of your connection fee (Connection fee means the charge for your connection to C-Fibre); and;
    3. *Provide you with a Wi-Fi router (a Wi-Fi router is used by you to connect to the CPE to access and make use of C-Fibre).

*A 24 month pro-rated clawback in the event of an early cancellation of the contract, i.e. the customer shall be liable for the outstanding pro-rata amount of the installation or connection or Wi-Fi router (as applicable) should they cancel the contract within the first 24 month period from the service activation date.

19. Cell C will only make provision for payment at a flat rate for the installation of your fibre line. Certain FNO's may charge more than this flat rate, and you will be advised of this upon application for C-Fibre. You will be responsible for any amount over and above the flat rate for installation of the fibre line. Installations on the Open Serve network are limited to 8 metres and the customer shall be liable for any installation over 8 metres at a rate of R 182.40 per linear metre. The additional linear metre on installation shall not be subsidised by Cell C.
20. Once the fibre line and CPE have been installed, and your Wi-Fi router has been activated, you will be able to make use of C-Fibre.

CPE, Fibre Line and Wi-Fi Router

21. The CPE and fibre line remains the property of the FNO at all times and may be removed from your premises upon cancellation of C-Fibre.
22. If you elected for Cell C to provide you with a Wi-Fi router, ownership of the Wi-Fi router will only pass to you after the first 24 months period has expired.
23. You are responsible for the safekeeping of the Wi-Fi router (if provided to you by Cell C), CPE and fibre line and you agree to notify Cell C and the South African Police Services immediately if the Wi-Fi router, CPE or fibre line has been lost, damaged, stolen or destroyed. Risk in and to the use of the fibre line, CPE and Wi-Fi router will pass to you on installation and connection.
24. Any Wi-Fi router, CPE or fibre line supplied to you that does not function properly or is defective or faulty because of its design, material or workmanship may be covered by a warranty provided by the manufacturer or relevant legislation for the period stated by the manufacturer or legislation.
25. If the Wi-Fi router that Cell C provided to you is faulty, you may return the Wi-Fi router to Cell C and we will comply with the applicable repairs, replacement and refunds policies, subject to the manufacturer specifications and requirements. If the CPE and/or fibre line is faulty, Cell C will, on your behalf, arrange with the FNO to attend to the repair and/or replacement of the CPE or fibre line, in line with the applicable policies.

Change of Physical Address

26. C-Fibre may only be used at the physical address indicated in the application form and may not be moved to another physical address without Cell C's prior written consent.
27. In the event that you move from the physical address/area where C-Fibre is provided (and as captured in terms of your application form for C-Fibre) Cell C shall, subject to there being an FNO network in your new area, and furthermore subject to these Terms and Conditions, arrange for the installation of a fibre line and CPE in your new area. In this event, you will be liable for payment of the installation and connection fee in respect of the fibre line, CPE and Wi-Fi router in your new area.

Warranty and Indemnity

28. You warrant that you have the necessary rights to make use of C-Fibre and you indemnify Cell C against any liability, claim, damage or loss that a third party might have arising out of your use of C-Fibre if you do not have the necessary rights.

General

29. The C-Fibre service is an Unlimited, Unshaped and Unrestricted internet service with no fair usage policy (FUP), no shaping or throttling of traffic applied; however an acceptable use policy (AUP) shall apply in order to regulate the abuse of C-Fibre. Cell C reserves the right, at any time, to implement a Fair Usage Policy ("FUP") on notice to you.
30. An Acceptable Use Policy ("AUP") shall apply to C-Fibre. The AUP can be found on the Cell C website and may be amended from time to time
31. C-Fibre shall be provisioned on a virtual number and SIM swop shall not apply.
32. Migrations from other existing Cell C products and services to C-Fibre is not possible and you will be required to apply and sign-up for C-Fibre.
33. Subscribers who move from one FNO to another but retain Cell C as an Internet Service Provider ("ISP") shall be charged an installation and connection fee.
34. Cell C may amend, modify or otherwise change these Terms and Conditions in its sole and absolute discretion, on notice to you. You will not have a claim against Cell C in this event.
35. It is important that you understand that all customers who make use of C-Fibre do so at their own risk and indemnify Cell C, its directors, affiliates, members, partners, employees, agents, consultants, suppliers, contractors and sponsors against any loss or damages, either direct, indirect, consequential or otherwise (including loss of income or profits), arising from their use of C-Fibre.
36. Cell C reserves the right to suspend C-Fibre if any illegal and/or abusive and/or fraudulent activity, including the sending of spam emails, is suspected and if the outcome of an investigation proves that such illegal and/or abusive and/or fraudulent activity did occur Cell C shall be entitled to terminate the C-Fibre with immediate effect.
37. Cell C has the right to withdraw the C-Fibre product offering in its sole and absolute discretion and will notify you if it chooses to do so. You will not have a claim against Cell C in this event.
38. Cell C shall not be held liable for the non-conformance of speed tests conducted over a Wi-Fi connection. Speed tests conducted over a Wi-Fi connection is not recommended due to the fact that Wi-Fi technology operates on an open frequency band and is prone to a lot of environmental interference and noise, the number of devices connected simultaneously causes the Wi-Fi speeds to deteriorate and the Wi-Fi range or distance could also hinder the speed performance. Cell C C-Fibre subscribers are advised that speed tests for C Fibre must be conducted over the wired fibre connection i.e. Computer must be connected directly to the router via the Ethernet port to determine the actual line speeds of the C Fibre service. In order to run a speed test C-Fibre subscribers are advised to use speedtest.net, select the Cell C server and run the test.