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Upgrade information FAQ

When you join Cell C as a Contract subscriber, you sign up for a 6,12,18 or 24-month contract with us. Once you have signed up, your subscriber contract can run for a period of 6,12,18 or 24 months, depending on your choice of contract duration. When your contract expires, it becomes due for a renewal. This means that you can now upgrade your device (if applicable) and enter into a new contract.

As a Cell C customer, you can check if you are due for an upgrade by undertaking any one of the 5 ways:
  • Cell C Mobile App > Click on "Profile" and your upgrade date should be shown in your profile
  • Cell C Website > Login to Self-Service on www.cellc.co.za and view details on the dashboard
  • Self-Service IVR > Call 135; option 1 for "Manage"; option 4 for "Upgrade Eligibility"
  • USSD > Dial *147*9# from the cellphone number for which the upgrade query pertains to
  • Call 135 > Dial 135 & option 9 to speak to an agent
You can renew your contract in the following months:
  • End of month 6 on a 6-month contract.
  • On month 11 on a 12-month contract.
  • On month 16 on an 18-month contract.
  • On month 21 on a 24-month contract.
To see if you are due for an upgrade, simply dial *147*9# from your Cell C phone and your upgrade date will be displayed. Alternatively, you can visit a Cell C store near you or dial 143 from your Cell C phone.

While upgrading, make sure that you inquire about any of our VAS (Value Added Services) such as Itemised Billing, receiving your cellular bill statements via e-mail, data bundles, C Surance or SMS bundles. Please make sure that you read the Terms and Conditions that apply to your contract before you upgrade. You can download a copy of the Terms and Conditions from our website (www.cellc.co.za) or you can get a copy from any of our stores or approved upgrade outlets. Please also ensure that you ask the consultant about any VAS that you may have loaded on your current contract and request removal of those that are no longer applicable to your needs.

You do not have to RICA your SIM card again if you upgrade and continue using the same SIM card. If, however, you receive a new SIM card, you will have to RICA (register) your new SIM card number before you can upgrade.You must bring the following documentation with you in order to have your SIM card registered:
  • Green bar-coded ID book, Smart ID Card or Passport
  • Proof of physical address (such as a lights and water account or retail account which is not older than three (3) months)