TECHNICAL SUPPORT FAQ
We will be rolling out LTE+ network in a city by city approach from 1st October 2015 to ensure stability and the best quality network in the country. Please keep an eye on your local press or our website for announcements of the launch in your area.
It could mean that the port in use is faulty so you should plug your speed stick into a different USB port and try again. If this fails, then you would check your network connection status to see if there is an active data connection.
"EDGE”, it means you’re outside the coverage of the 3G Cell C network.To check for coverage, please refer to our Coverage Map on our website. Fill in your address and find out whether you’re within the 3G coverage area. Our coverage increases every day, so if your address is not within the 3G coverage, just wait and you will soon be covered.For modem compatibility, please refer to the "Modem Compatibility" section of the Terms and Conditions. Update your settings by selecting "WCDMA" under the "Options" menu on the "Network" settings. Remember to press the "Apply" button to save your settings: Look into the bottom left corner of the Connection Manager. If it displays "EDGE”, it means you’re outside the coverage of the 3G Cell C network.
Coverage refers to the geographical area in which your cellphone or modem can be used to make, receive calls and connect to the Internet.