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What is C Surance?

Change to Cell C and get comprehensive cellphone insurance with cover for up to R25 000 at very affordable premiums. Insure your phone from as little as R1.20 a day

Now available in Cell C stores!

WHAT WE COVER

  • Cover against theft, accidental physical loss and accidental physical damage.
  • SIM card cover for the replacement of a SIM in the event of the SIM being lost, stolen or damaged in conjunction with the cellphone it was registered with.

FOR AN ADDITIONAL R30 YOU GET C SURANCE PLUS:

  • Cover against unlawful usage of a SIM (up to R2 000), for 24 hours after the phone has been reported lost or stolen.
  • Cover on the outstsanding amount (up to R7000) on the account in the event of death, permanent total disability or involuntary retrenchment.
  • Extended warranty, up to 24 months, for phones that have a manufacturer warranty of less than 24 months.

HOW TO APPLY

Option 1: Request C Surance at your nearest Cell C store. Activate in store and add the C Surance premium to your monthly cellphone bill.

Option 2: SMS the keyword 'C SURANCE' to 14770 (free from a Cell C cellphone number) and one of our insurance advisers will call you back.

Option 3: Call C Surance on 084 157 0007 (free from a Cell C cellphone number) and complete the application telephonically.


HOW MUCH IT COSTS

VALUE OF CELLPHONE MONTHLY PREMIUM
Up to R1 000 R35
R1 001 - R2 500 R45
R2 501 - R5 000 R69
R5 001 - R7 500 R119
R7 501 - R9 000 R149
R9 001 - R12 000 R189
R12 000 - R15 000 R239
R15 001 - R20 000 R299
R20 001 - R25 000 R375
C Surance PLUS Additional R30

Rates listed: 20 June 2016

Cover can be provided immediately, with pro-rate premium collection where applicable. You can apply anytime after your activation or upgrade.

Terms and Conditions Apply.

how do I get it?

Simply sign up for C Surance at your nearest Cell C store or call the C Surance Call Centre on 084 157 0007, free from a Cell C mobile number, and complete the application telephonically.

The process is quick and easy and by the time the call is completed you will be covered, if you accept the quotation.

Call 084 157 0007

how do I claim?

You need to lodge your claim, for repair or replacement, within 30 days of the date of any "event".

The Mobile Equipment must have been used to make or receive a call, or to send or receive an SMS in conjunction with the cellular number that was provided at the time the Mobile Equipment was registered, within 24 hours of a claim event

Call 084 157 0007

In the event of theft or loss, you need to:

  • Blacklist the phone through the Cell C Customer Care centre on 135 or 084- 135.
  • Report the incident to the police using the reference number obtained from Cell C.
  • Call the administrator on 084 157 0007 to report your claim and obtain the claim form. Complete the claim form and together with all supporting documents submit to the administrator via:

    list-arrow-icon   Fax on 086 527 8902
    list-arrow-icon   E-mail to Csurance@wwas.co.za

Excess payable for C Surance policies which started within 30 days of a new subscriber agreement:

Premium Bands Basic Excess Damage Claim Basic Excess Theft/Loss Claim
Up to R 1000 R 150 R 250
R 1001 to R 2500 R 150 R 250
R 2501 to R 5000 R 200 10% of original handset value
R 5001 to R 7500 R 300 10% of original handset value
R 7501 to R 9000 R 500 15% of original handset value
R 9001 to R 12000 R 650 15% of original handset value
R 12001 to R 15000 R 750 20% of original handset value
R 15000 to R 20000 R 1250 20% of original handset value
R 20001 to R 25000 R 1750 20% of original handset value
Additional excesses:
Claim in first 60 days Extra 50% of original handset value Extra 50% of original handset value
Claim within 12 months of previous claim Extra 50% of original handset value Extra 50% of original handset value

In the event of accidental damage, you need to:

  • Call the administrator on 084 157 0007 to report your claim and obtain the claim form.
  • Complete the claim form and submit to the administrator via:

    list-arrow-icon   Fax on 086 527 8902
    list-arrow-icon   E-mail to Csurance@wwas.co.za

Take the handset to the nearest Cell C store or service centre for processing. For more information please call 084 157 0007.


If the insurance policy started 30 days after commencement of the subscriber agreement, the following excesses will apply:

Insurance policy start date: Theft/Loss/Damage which occurs within 60 days of the start of the policy
Between 31 days and the end of 6 months since subscriber agreement commenced Additional excess of R950
Between the start of the 7th month and the end of 12 months since the subscriber agreement commenced Additional excess of 50% of the original handset value
Between the start of the 13th month and the end of the 24 month since the subscriber agreement commenced Additional excess of 75% of the original handset value

Note: All amounts are inclusive of VAT.


Download:

Contact Us

Simply go into your nearest Cell C store to sign up for C Surance. Alternatively call the C Surance call centre on 084 157 0007, free from a Cell C phone, and the friendly consultant will be able to assist you with sales, queries and claims.

Call 084 157 0007
How do I get it?

Simply sign up for C Surance at your nearest Cell C store or call the C Surance on 084 157 0007, free from a Cell C mobile number, and complete the application telephonically.

Who is Worldwide Advisory Services?

Worldwide Advisory Services is the C Surance administrator appointed by Hollard Insurance. The Worldwide Call Centre handles all C Surance activations, queries, cancellations and claims on behalf of Hollard Insurance.

How are the Premiums determined?

The C Surance premiums are based on the customer's handset value. The appropriate VAS will be selected according to the retail value of the handset. The premiums will be charged to the customer's Cell C account.

How long am I covered for?

Premiums for C Surance will be billed monthly in advance. C Surance is active as long as your premiums are up to date.

What happens if I do not pay my premium?

If you default on the premium payment, you will forfeit cover on your handset and claims will not be considered.

What happens to the existing C Surance customers?

Existing C Surance customers on separate debit orders will remain on a separate debit order with Hollard Insurance. This is to ensure that they continue to receive the same benefits that they signed up for before the new premium bands and cover came into effect. These customers will be migrated to the new C Surance when they upgrade from their current contract.

How does a customer go about making a claim?

Claim forms are available for download on the Cell C website and WorldWide Advisory Services (via email) for customers wishing to lodge a claim. The completed claim form, together with all other required documentation, has to be emailed to WorldWide Advisory Services for processing. Claims must be lodged within 30 days of the date of the event. Claims will not be paid where the customer has outstanding premiums.

What happens in the event of a lost or stolen handset?

The customer must contact Cell C Customer Care to blacklist the handset on the network. Where the handset has been stolen, the customer should notify the police once the handset has been blacklisted. A copy of the police report and case number must be sent to WorldWide Advisory Services by email. WorldWide Advisory Services will send a "confirmation of claim receipt" SMS to the customer once all the relevant detail is received and processing of the claim has commenced.
- Claim forms to be emailed to csurance@wwas.co.za, or
- Claim forms to be faxed to 086 527 8902

What happens in the event of a damaged handset?

The customer will report the damage by calling the Worldwide Call Centre and lodging a claim. Worldwide will inform the Cell C Repair Centre of the damage, and provide the Repair Centre with a claim reference number. The customer will take the damaged handset to their nearest Cell C store or service centre for processing. The Repair Centre will arrange collection of the damaged handset from the relevant Cell C store. The handset will be collected by courier and delivered to the Repair Centre.

On receipt of the handset, the Repair Centre will assess the damage and advise Worldwide if the equipment is repairable or beyond economic repair (BER). If the handset can be repaired, the Repair Centre will conduct the necessary repairs and the handset will be sent back to the Cell C store requested by the customer. If the handset is BER, the customer will be issued with a new handset to the same value as the insured handset.

How is the excess payable?

An excess is payable by the customer for any lodged claims, and the amount must be deposited by the customer into Worldwide's bank account. The claim will only be processed once the excess amount has been received by WorldWide Advisory Services. Refer to Policy document.

C Surance covers accidental physical loss, theft or accidental physical damage of your mobile equipment and loss of SIM card, as long as the two are used together.

Additional optional cover is available for an additional premium that covers unlawful use of your phone if it is lost or stolen, payment of your outstanding liability under your subscriber agreement in the event of your death, permanent total disability or involuntary retrenchment while you are insured, and an extended warranty on your mobile equipment once it is outside the manufacturer's warranty. All these benefits will be subject to the terms, conditions and exclusions in the policy document that will be sent to you.

  1. The insurance company is The Hollard Insurance Company Limited.
  2. Worldwide Advisory Services (Pty) Limited (Worldwide) is an authorised financial services provider (FSP 12 964), with call centre telephone number 084 157 0007, who will issue and administer your policy and handle all claims under your policy.
  3. Anyone helping you in-store is not authorised to give you any recommendation, guidance or advice about whether you should take out the policy. They will give you factual details about the policy, guide you through our brochure and answer any routine questions you may have. If you want financial advice they will give you time to consult your own broker or will give you the Worldwide call centre number so that you can get advice about the financial aspects of the product and its suitability for you. As such, you acknowledge that Cell C shall not be liable for any liability, loss(es) and/or damage and/or cost or expense whether direct, indirect and/or of a consequential nature relating directly or indirectly to the insurance.
  4. You do not have to take out C Surance. You are free to choose alternative cover of your own choice.
  5. You will not be insured until you receive an SMS on the mobile equipment confirming that your insurance cover has begun. Therefore, you must activate the mobile equipment and SIM card immediately. If you do not receive an SMS confirming cover within 24 hours please contact the administrator, Worldwide, on the above contact details.

Product availability

C Surance is available from Cell C stores or by calling the C Surance call centre on 084 157 0007.

Using C Surance
  1. New customers can sign up for C Surance when they activate their new line.
  2. Existing Postpaid and Top Up customers can elect to activate the C Surance VAS at the point of upgrade or at any time during their 12 or 24-month contract, subject to the applicable excess structure.
  3. Claim forms for C Surance are available for download on the Cell C website or from Worldwide on 084 157 0007 or via email for customers wishing to lodge a claim. The completed claim form, together with all other required documentation, must be faxed or emailed to Worldwide for processing. All claims, as well as any disputes or queries in respect of the claims or the processes must be directed with by Worldwide directly.

Premiums
  1. Cell C is an authorised representative of WorldWide Advisory Services (Pty) Ltd which is a licensed financial services provider (FSP 12964). Cell C collects the premium on behalf of the insurer.
  2. C Surance premiums will be billed monthly in advance on the Cell C bill e.g. if you take out C Surance on 15 November 2015, you will be billed on 30 November for the pro-rated November premium and the full December premium.
  3. Premiums include VAT at 14%.
  4. The C Surance product is available for Cell C customers only.
  5. New customers or customers that are due for an upgrade may sign up for C Surance when activating their new line or at the point of upgrade as per existing rules.
  6. Existing C Surance customers (who activated before 1 October 2015) currently on separate debit orders will remain on a separate debit order with Hollard Insurance. These customers will be migrated to account billing when they upgrade from their current contract.

Validity and Expiry
  1. C Surance can be cancelled immediately at any point in time.
  2. The last premium will be pro-rated accordingly. The customer will be notified that they are no longer covered.

Exclusions
  1. C Surance and its associated benefits are only for private use and corporate purposes (where applicable).
  2. C Surance is currently not available to Prepaid customers.
  3. You will not be covered if your Cell C SIM card registered with the mobile equipment is not used with the registered equipment at the time of the event.
  4. The Mobile Equipment must have been used to make or receive a call, or to send or receive an SMS in conjunction with the cellular number that was provided at the time the Mobile Equipment was registered, within 24 hours prior to a claim event.

General
  1. It is important that you understand that all customers who make use of the C Surance product indemnify Cell C, its directors, affiliates, members, partners, employees, agents, consultants, suppliers, contractors and sponsors against any loss or damages, either direct, indirect, consequential or otherwise, arising from their use of C Surance and its benefits.
  2. For more information on the C Surance product, please refer to the Policy document.