Please check the mobile version of the website.

Cell-C-loading-icon

What is C Surance?

Change to Cell C and get comprehensive cellphone insurance with cover for up to R30 000 at very affordable premiums. Insure your phone from as little as R1.20 a day

Hollard

Underwritten by The Hollard Insurance Company Ltd
Hollard is a licensed Financial Service Provider (FSP 17 698)

WHAT WE COVER

  • Cover against:
    • Theft
    • Accidental physical loss
    • Accidental physical damage
  • Should a customer's SIM card be illegally cloned or swapped without authorization, they will receive a once-off R500 airtime/data benefit.
  • The cost of an authorised replacement Simswap up to a value of R 115 (inclusive of VAT).
  • Unlawful Usage - any charges debited to the customer's account with Cell C arising from unauthorised usage of their SIM card after the loss or theft of their mobile device for a period not exceeding 24 hours from the time their mobile device is lost or stolen to when it is blacklisted, up to a maximum of R 1 000 (inclusive of VAT).
  • There are no excesses applicable and SIM cover can be activated at any point.

HOW TO APPLY

Option 1: Apply for C Surance here.

Option 2: Request C Surance at your nearest Cell C store. Activate in store and add the C Surance premium to your monthly cellphone bill.

Option 3: SMS the keyword 'C SURANCE' to 14770 (free from a Cell C cellphone number) and one of our insurance advisers will call you back.

Option 4: Call C Surance on 084 157 0007 (free from a Cell C cellphone number) and complete the application telephonically.


HOW MUCH IT COSTS

Mobile Equipment value All Risk Cover - Theft, Accidental Damage & Accidental Loss All Risk Basic Excess Buy-down* Accidental Damage Accidental Damage Basic Excess Buy-down* Loss & Theft SIM cover
Device Premium p/m Premium p/m Premium p/m Premium p/m Premium p/m Premium p/m
R 0 to R 1 000 R 35 R 6 N/A N/A N/A R 9
R 1 000 to R 2 500 R 39 R 7 R 19 N/A R 20 R 9
R 2 501 to R 5 000 R 79 R 8 R 25 N/A R 54 R 9
R 5 001 to R 7 500 R 109 R 9 R 45 N/A R 64 R 9
R 7 501 to R 9 000 R 129 R 12 R 55 R 6 R 74 R 9
R 9 0001 to R 12 000 R 169 R 15 R 59 R 8 R 110 R 9
R 12 001 to R 15 000 R 189 R 25 R 65 R 12 R 124 R 9
R 15 001 to R 20 000 R 259 R 30 R 75 R 15 R 184 R 9
R 20 001 to R 25 000 R 289 R 40 R 100 R 20 R 189 R 9
R 25 001 to R 30 000 R 339 R 50 R 119 R 25 R 220 R 9
R 30 001 to R 35 000 R 385 R 60 R 140 R 29 R 245 R 9

Rates listed: 1 October 2018

Cover can only be taken within 30 days of the new activation or Upgrade.

Terms and Conditions Apply.

how do I get it?

Simply sign up for C Surance at your nearest Cell C store, call the C Surance Call Centre on 084 157 0007, free from a Cell C mobile number or send an email to applications@wwas.co.za and complete the application telephonically.

The process is quick and easy and by the time the call is completed you will be covered, if you accept the quotation.

Call 084 157 0007

Simply sign up for C Surance at your nearest Cell C store, call the C Surance Call Centre on 084 157 0007, free from a Cell C mobile number or send an email to applications@wwas.co.za and complete the application telephonically.

how do I claim?

You need to lodge your claim, for repair or replacement, within 30 days of the date of any "event".

The Mobile Equipment must have been used to make or receive a call, or to send or receive an SMS in conjunction with the cellular number that was provided at the time the Mobile Equipment was registered, within 24 hours of a claim event

Call 084 157 0007 Log a Claim Track a claim

In the event of theft or loss, you need to:

  • Blacklist the phone through the Cell C Customer Care centre on 135 or 084- 135.
  • Report the incident to the police using the reference number obtained from Cell C.
  • Call the administrator on 084 157 0007 to report your claim and obtain the claim form. Complete the claim form and together with all supporting documents submit to the administrator via:

    list-arrow-icon   Fax on 086 527 8902
    list-arrow-icon   E-mail to Csurance@wwas.co.za

Excess payable for C Surance policies which started within 30 days of a new subscriber agreement:

Premium Bands Basic Excess Damage Claim Basic Excess Theft/Loss Claim
Up to R 1000 R 150 R 250
R 1001 to R 2500 R 150 R 250
R 2501 to R 5000 R 200 10% of original handset value
R 5001 to R 7500 R 300 10% of original handset value
R 7501 to R 9000 R 500 15% of original handset value
R 9001 to R 12000 R 650 15% of original handset value
R 12001 to R 15000 R 750 20% of original handset value
R 15000 to R 20000 R 1250 20% of original handset value
R 20001 to R 25000 R 1750 20% of original handset value
Additional excesses:
Claim in first 60 days Extra 50% of original handset value Extra 50% of original handset value
Claim within 12 months of previous claim Extra 50% of original handset value Extra 50% of original handset value

In the event of accidental damage, you need to:

  • Call the administrator on 084 157 0007 to report your claim and obtain the claim form.
  • Complete the claim form and submit to the administrator via:

    list-arrow-icon   Fax on 086 527 8902
    list-arrow-icon   E-mail to Csurance@wwas.co.za

Take the handset to the nearest Cell C store or service centre for processing. For more information please call 084 157 0007.


If the insurance policy started 30 days after commencement of the subscriber agreement, the following excesses will apply:

Insurance policy start date: Theft/Loss/Damage which occurs within 60 days of the start of the policy
Between 31 days and the end of 6 months since subscriber agreement commenced Additional excess of R950
Between the start of the 7th month and the end of 12 months since the subscriber agreement commenced Additional excess of 50% of the original handset value
Between the start of the 13th month and the end of the 24 month since the subscriber agreement commenced Additional excess of 75% of the original handset value

Note: All amounts are inclusive of VAT.


Download:

Contact Us

Call the C Surance call centre on 084 157 0007, free from a Cell C phone, and the friendly consultant will be able to assist you with sales, queries and claims.

Call 084 157 0007
How do I get it?

Click here to apply online or call C Surance on 084 157 0007, free from a Cell C mobile number, and complete the application telephonically.

Who is Worldwide Advisory Services?

Worldwide Advisory Services is the C Surance administrator appointed by Hollard Insurance. The Worldwide Call Centre handles all C Surance activations, queries, cancellations and claims on behalf of Hollard Insurance.

How are the Premiums determined?

The C Surance premiums are based on the customer's handset value. The appropriate VAS will be selected according to the retail value of the handset. The premiums will be charged to the customer's Cell C account.

How long am I covered for?

Premiums for C Surance will be billed monthly in advance. C Surance is active as long as your premiums are up to date.

What happens if I do not pay my premium?

If you default on the premium payment, you will forfeit cover on your handset and claims will not be considered.

What happens to the existing C Surance customers?

Existing C Surance customers on separate debit orders will remain on a separate debit order with Hollard Insurance. This is to ensure that they continue to receive the same benefits that they signed up for before the new premium bands and cover came into effect. These customers will be migrated to the new C Surance when they upgrade from their current contract.

How does a customer go about making a claim?

Claim forms are available for download on the Cell C website and WorldWide Advisory Services (via email) for customers wishing to lodge a claim. The completed claim form, together with all other required documentation, has to be emailed to WorldWide Advisory Services for processing. Claims must be lodged within 30 days of the date of the event. Claims will not be paid where the customer has outstanding premiums.

What happens in the event of a lost or stolen handset?

The customer must contact Cell C Customer Care to blacklist the handset on the network. Where the handset has been stolen, the customer should notify the police once the handset has been blacklisted. A copy of the police report and case number must be sent to WorldWide Advisory Services by email. WorldWide Advisory Services will send a "confirmation of claim receipt" SMS to the customer once all the relevant detail is received and processing of the claim has commenced.
- Claim forms to be emailed to csurance@wwas.co.za, or
- Claim forms to be faxed to 086 527 8902

What happens in the event of a damaged handset?

The customer will report the damage by calling the Worldwide Call Centre and lodging a claim. Worldwide will inform the Cell C Repair Centre of the damage, and provide the Repair Centre with a claim reference number. The customer will take the damaged handset to their nearest Cell C store or service centre for processing. The Repair Centre will arrange collection of the damaged handset from the relevant Cell C store. The handset will be collected by courier and delivered to the Repair Centre.

On receipt of the handset, the Repair Centre will assess the damage and advise Worldwide if the equipment is repairable or beyond economic repair (BER). If the handset can be repaired, the Repair Centre will conduct the necessary repairs and the handset will be sent back to the Cell C store requested by the customer. If the handset is BER, the customer will be issued with a new handset to the same value as the insured handset.

How is the excess payable?

An excess is payable by the customer for any lodged claims, and the amount must be deposited by the customer into Worldwide's bank account. The claim will only be processed once the excess amount has been received by WorldWide Advisory Services. Refer to Policy document.

Product Options

C Surance is a flexible Insurance offering, which provides four cover options, specifically designed to meet your needs:

  • Theft, Accidental Loss and Accidental Damage Cover (All Risks)
    Provides cover for Theft, Accidental Loss and Accidental Damage. An excess buy-down option which allows for the reduction in excess payments of 50% is available for an additional premium amount, dependent of the device value.
  • Accidental Loss and Theft cover
    Only provides cover in the event of Accidental Loss and Theft. Cover is only available for handset values in excess of R 1 000. There is no excess buy-down option included in this cover.
  • Accidental Damage cover Provides cover for Accidental Damage only. Cover is only available for handset values in excess of R 1 000. An excess buy-down option is only available for an additional premium amount, in the sum insured bands above R 9 001.
    Note: The above options will only be available to customers within the first thirty days of activation of the Subscriber Agreement.
  • Cybersim cover
    Covers Cybercrime with a R500 airtime/data combo benefit to help compensate for customer frustration due to this process, SIMswap cover for up to R 114 for replacement of a SIM being lost, stolen or damaged in conjunction with the cellphone it was registered with and Unlawful usage for up to R 1 000.
Product availability

Available to new and existing Cell C Post-paid and Top-Up customers within the first thirty days from activation of the Cell C Subscriber Agreement.

Obtain a quote and take out cover via our web portal at http://cellc.wwas.co.za/customer insurance/requestQuote. Or from your nearest Cell C store

Or

sending an SMS with the keyword "C Surance" to 14770 (free from a Cell C cellphone number)

Or calling the C Surance call centre on 084 157 0007 (free from a Cell C cellphone number).

C Surance is available to private customers and corporates (where applicable). C surance is currently not available to Pre-paid customers.

Insurance commences once you receive an SMS on the mobile equipment confirming that your insurance cover has begun. Therefore, you need to activate the mobile equipment and SIM card immediately.

Premiums

 

Device value

All Risks Cover

per month

All Risks Basic Excess Buy-down per month

Accidental Damage cover per month

Accidental Damage Basic Excess Buy-down per month

Theft & Loss cover per month

Cybersim Cover

Up to R 1 000

R 35

R 6

N/A

N/A

N/A

R 9

R 1 001 to R 2 500

R 39

R 7

R 19

N/A

R 20

R 9

R 2 501 to R 5000

R 79

R 8

R 25

N/A

R 54

R 9

R 5 001 to R 7 500

R 109

R 9

R 45

N/A

R 64

R 9

R 7 501 to R 9000

R 129

R 12

R 55

R 6

R 74

R 9

R 9 001 to R 12 000

R 169

R 15

R 59

R 8

R 110

R 9

R 12 001 to

R 15 000

R 189

R 25

R 65

R 12

R 124

R 9

R 15 001 to

R 20 000

R 259

R 30

R 75

R 15

R 184

R 9

R 20 001 to

R 25 000

R 289

R 40

R 100

R 20

R 189

R 9

R 25 001 to

R 30 000

R 339

R 50

R 119

R 25

R 220

R 9

Premiums are billed monthly in advance on the Cell C bill e.g. if you take out C Surance on 15 May 2018, you will be billed on 30 May 2018 for the pro-rated May premium and the full June premium.

Premiums include VAT at 15%.

About the Insurer

The cover is underwritten by The Hollard Insurance Company Limited, an authorised Insurer (FSP 17 698).

Hollard have appointed Worldwide Advisory Services (Pty) Limited (Worldwide) is an authorised financial services provider (FSP 12 964) as the Administrator and Intermediary of C Surance.

Cell C is an authorised Juristic Representative on of Worldwide Advisory Services (Pty) Ltd. Cell C collects the premium on behalf of the insurer. Cell C will not provide any financial advice in relation to C Surance. All such queries directed at Cell C will be re-directed to Hollard.

Exclusions

It is important that upon receipt of the Policy Wording you pay special attention to the sections in the Policy Wording that cover the exclusions and exceptions. Should you not understand any of this information or wish to obtain an explanation please contact Worldwide Advisory Services immediately.

You will not be covered if your Cell C SIM card registered with the mobile equipment is not used with the registered equipment within 7 (seven) days of an event leading to a claim.

The Mobile Equipment must have been used to make or receive a call, or to send or receive an SMS in conjunction with the cellular number that was provided at the time the Mobile Equipment was registered, within 7 (seven) days of a claim event.

Please note that you must ensure the safe-keeping of your device always; failure to do that will result in your claim being declined.

Theft from an unattended vehicle, unless the Mobile Equipment is completely concealed, and the vehicle is secured and locked at all points of access and entry is gained by forcible, violent and visible means of which there is evidence or the vehicle is locked or secured in a building to which entry is gained by those means, will not be covered.

Cover starts on the date that cover is confirmed to You by the Administrator subject to you making at least one successful call to one of the networks.

The Mobile Equipment must be registered on the Cell C network.

Kindly note that you are solely responsible for updating any changes on your policy including upgrade phone details with our Insurance administrators on 084 157 0007.

The Insurer reserves the right to repair or replace your insured device after a successful claim has been validated. Please note, no cash will be paid in lieu of a claim or as indemnification of a claim.

Please note there is a pro-rata charge included on your first premium, your Insurance will be billed on your Cell C Subscriber Agreement/Contract account and the cover is monthly. If two consecutive premium requests are unmet, the insurance policy will cancel.

You are not covered if your Cell C SIM card registered with the mobile equipment is not used with the registered equipment at the time of the event.

Accessories are not covered by the insurance.

Loss/theft arising from dishonesty or reckless behaviour is not covered;

If all supporting documentation is not submitted within 90 days of submitting your claim, your claim may be rejected.

Hollard will entertain a maximum of two claims within any 12-month period and will not be liable for any insured event that is not listed in the Policy documentation.

Validity and Expiry

C Surance may be cancelled immediately at any point in time by contacting Worldwide Advisory Services directly.

Claims

In the event of a claim you need to call the claims department on 084 157 0007 within 30 days of the incident and should the claim be for loss/theft, the incident must be reported to the police within 48 hours and sign an Affidavit.

Blacklist your stolen/lost device with your Service Provider within 24hours of an event and prior to reporting it to the Police;

General

You do not have to take out C Surance. You are free to choose alternative cover of your own choice.

Anyone helping you in-store is not authorised to give you any recommendation, guidance or advice about whether you should take out the policy. They will give you factual details about the policy, guide you through our brochure and answer any routine questions you may have. If you want financial advice they will give you time to consult your own broker or will give you the Worldwide call centre number so that you can get advice about the financial aspects of the product and its suitability for you. As such, you acknowledge that Cell C shall not be liable for any liability, loss(es) and/or damage and/or cost or expense whether direct, indirect and/or of a consequential nature relating directly or indirectly to the insurance.

It is important that you understand that all customers who make use of the C Surance product indemnify Cell C, its directors, affiliates, members, partners, employees, agents, consultants, suppliers, contractors and sponsors against any loss or damages, either direct, indirect, consequential or otherwise, arising from their use of C Surance and its benefits.

For more information on the C Surance product, please refer to Worldwide Advisory Services on 084 157 0007.